- Report: #564165
Complaint Review: SPRINT - NEXTEL - Internet Internet
Reported By:
darren -
jamestown, Tennessee, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
SPRINT - NEXTEL
Internet, Internet, United States of America
Phone:
Web:
www.sprint.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
SPRINT - NEXTEL how sprint screws there customer Internet
i was a nextel/sprint customer for 6 to 7 yrs i pay my bill every month like most people do. when i was layed off work i contacted sprint to ask what could i do to keep my service on but not able to use my phones that i had on my single plan and my family plan where i wouldnt get a early termination fee.they told me they could not help me due to the fact i had an out standing bill this was in january 2009 i didnt know i was going to be out of work for 8 months i put in 186 applications all over the united states and no responses on a job.but once i did find a job i called sprint to find out what my bill was so i could make payments on the bill .thats when i found out they had terminated my service i didnt even got letter from sprint at all. they said they had sent one out but my address has been the same for 10 yrs and never changed.
my bill was $600 to $ 700 due to the fact they added january's bill and february's bill together which i was will to pay off. but to my surprise with the early termination fee my bill was $1500 i was shocked to learn this i sent the ceo of sprint an email and some one else call me and we went around and round i told her that i would be glad to pay the amount i owed but not the other as i didnt terminated my service. they did so why should i be responable for the other fee. but then i asked ok if i pay the $1500 off can i have my service back and they said we would have to run a credit check on me and i would have to make a deposit to get my service back with sprint.
i would like to go back to sprint but im not paying or giving them money as a deposit
1 Updates & Rebuttals
Jen
Aurora,Illinois,
U.S.A.
Business Practices
#2Consumer Comment
Mon, February 08, 2010
I hate to tell you, from you explained...the same would be true for almost any cell phone carrier out there. The cell phone carrier I work for would have at least attempted to step up payment arrangements with you, but had you not followed through with the payment arrangements, your service would have be cancelled sooner or later. Also, the termination fees would have applied because I know in our contracts at least, it does state no matter if you cancel or the cell phone carrier cancels you...the termination fees will be charged.
Also, I know w/my company if an account is cancelled for more than 60 days, you will lose your phone numbers & yes a credit check will be run if you wish to start service again. And because of the most recent pay history you have, you probably will be required to pay a deposit per line.
Sorry, cell phone carriers are a "for profit" business and when they are not paid, they will require deposits and such just in case the same situation happens again.
Sorry to be the one to give that news but again, thats basically the way cell phone carriers in general work.
