- Report: #74048
Complaint Review: Sprint - Charlotte North Carolina
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Sprint
www.sprint.com Charlotte, 28376 North Carolina, U.S.A.
Phone:
910-864-9011
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Sprint Local Phone Service ripoff, manipulating and broke a verbal contract made over the phone, Tired of being treated any way Sprint feels they want to treat me. Charlotte North Carolina
Due to the fact Sprint is the only local home service in the area where I live, they feel they can take advantage of customers anytime they feel the need. I have had several problems with them in the past but the two most recent are just plain wrong the way they conduct business. I was having an extra phone line put in my home and had to take off work to meet someone at the house.
After several hours of waiting I called the company to find out where the service tech was. I was told I had the wrong date. We made arrangements to have someone come out and again I waited several hours and had to call and display my disappointment with the company before they would send someone out to my home on that day.
Just from talking with the technician that finally made it to my home this seems to be a trend with sprint. The last incident that occurred, was with my long distance bill. When it rains it pours. We had two deaths in the family and another family emergency all at the same time.
After reviewing the bill I contacted sprint and explained the family situation and made arrangement to have make payment on the bill. I explained to the customer service technician that I would not be able to make the current bill in full either. I paid a little over half the current bill with a bank draft and the first installment of the arrangement for the long distance service with a check.
When I contacted Sprint to find out when my next installment was due I was told the arrangement had been broken because I failed to make the first installment. The first installment for the long distance was due on the 28th of November 2003 and Sprint recieved my check on the 19th of November 2003. I tried to explain to the person that the first installment was made 9 days ahead of schedule and I was told there is no need to discuss it because the original agreement was broken by me when it was originally broken by Sprint. When I ask to talk with a supervisor I was told she could not find one.
As if I couldn't have guessed that was going to happen. I am told the same thing everytime I contact sprint with a problem that was made by them. I am always told a supervisor will call back within 24 to 48 hours. I am still waiting on a call when I had the problem with having a new phone line installed and that was back in July of this year.
I am just tired of being treated any way Sprint feels they want to. It is because of the being in the military that I have to deal with spint and it is just plain wrong that we do not have another choice of phone companies to choose from because of where we live. Is it possible to stop sprint from treating people the way they do be cause they offer the only service in such a large military community. It is not just me either, it others I work with and live around that receive to same nasty attitude when they contact sprint with a problem.
Leroy
Raeford, North Carolina
U.S.A.
After several hours of waiting I called the company to find out where the service tech was. I was told I had the wrong date. We made arrangements to have someone come out and again I waited several hours and had to call and display my disappointment with the company before they would send someone out to my home on that day.
Just from talking with the technician that finally made it to my home this seems to be a trend with sprint. The last incident that occurred, was with my long distance bill. When it rains it pours. We had two deaths in the family and another family emergency all at the same time.
After reviewing the bill I contacted sprint and explained the family situation and made arrangement to have make payment on the bill. I explained to the customer service technician that I would not be able to make the current bill in full either. I paid a little over half the current bill with a bank draft and the first installment of the arrangement for the long distance service with a check.
When I contacted Sprint to find out when my next installment was due I was told the arrangement had been broken because I failed to make the first installment. The first installment for the long distance was due on the 28th of November 2003 and Sprint recieved my check on the 19th of November 2003. I tried to explain to the person that the first installment was made 9 days ahead of schedule and I was told there is no need to discuss it because the original agreement was broken by me when it was originally broken by Sprint. When I ask to talk with a supervisor I was told she could not find one.
As if I couldn't have guessed that was going to happen. I am told the same thing everytime I contact sprint with a problem that was made by them. I am always told a supervisor will call back within 24 to 48 hours. I am still waiting on a call when I had the problem with having a new phone line installed and that was back in July of this year.
I am just tired of being treated any way Sprint feels they want to. It is because of the being in the military that I have to deal with spint and it is just plain wrong that we do not have another choice of phone companies to choose from because of where we live. Is it possible to stop sprint from treating people the way they do be cause they offer the only service in such a large military community. It is not just me either, it others I work with and live around that receive to same nasty attitude when they contact sprint with a problem.
Leroy
Raeford, North Carolina
U.S.A.
