Complaint Review: SPRINT - Internet Internet

I ordered four Sprint cellular phone lines and bought four smart phones online from Sprint on July 08, 2012. At that time, there was a promotion of $100 American Express for anyone opening a new line and buying a smartphone. The card would be mailed to me after 8 weeks. My eligibility for the promotion was confirmed several times by Sprint customer service representatives I called. First I was advised by a Sprint customer service representative to submit a rebate form I was refereed to online. After
several weeks, I learned that I was referred to the wrong form and the rebate was denied. Then, I was asked to contact a phone number to resolve the matter and it was the wrong place to deal with it. So, I called Sprint, I believe on August 20, 20012, and a customer service supervisor assured me that I was eligible for the rebate. She also confirmed that I had fulfilled all the requirements for the promotion. Lastly, she told me that the American Express $100 card would be mailed to me no later than September 08, 2012. I have never received them.

Today, September 18, 2012, I called Sprint to follow up on the issues. So far, I have talked to five or six different people at Sprint who provided me contradictory information. One person, who identified himself as ANTON, and as a supervisor at Spring Oklahoma Call Center, confirmed me that the promotion was in place when I signed for my four new lines and bought four
smart phones. He also confirmed my eligibility and said that that everything was OK from the Sprint side. Therefore, I should call American Express and tell them that I did not receive my cards. I did it and American Express checked my phone lines and said none of the numbers were listed in the Sprint American Express promotion. Amex transferred me back to Sprint rebates. They also said they had nothing to do with it and transferred me to Sprint Customer Service. I tried to get transferred again to ALTON with whom I had spoken earlier and the person who said was ID number I54870580 said he could not do so. I have been with Sprint on the phone for several hours explaining my problem over and over. At 1:31 pm a person by the name of Robi Id # I54887732 entered in the call and asked me to explain the problem. Apparently she knew nothing about my case, besides
that I was calling about the $100 American Express Card Sprint promotion.

It is 12:50 pm and I am on hold for the almost twenty minutes. I am filing this complaint and this case it will not be resolved until I receive my four American Express $100 card promised when I signed for Sprint service and bought four smartphones. As explained, several Sprint customer service employees have confirmed that the promotion was in place at the time of my purchase and that I fulfilled all the requirements. Today, Susan A. Mansfield, Executive and Regulatory Analyst, Legal
Sprint Executive and Regulatory Services 866-347-8988  [email protected] informed me that my account is considered a governmental agency account because Sprint offers a small discount for employees the private university I work for. She had agreed with me that mine is a private account, and that Sprints system is wrong. Yet, she insisted that according to the company I am not eligible for the rebate.  If so, I should have been informed that I was not eligible for the rebate, when I signed up or when I called Sprint to follow up on my rebate. If I was informed with the first 30 days, not after 3 months I would have cancelled the service.  This is a violation of the Consumer Bill of Rights  in regards to the right to be informed.