- Report: #480072
Complaint Review: Sprint - Overland Park Kansas
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Sprint
6200 Sprint Pkwy Overland Park, 66251 Kansas, United States of America
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Sprint Sprint Nextel Sprint Cellular giant erases contacts off my phone then refuses to honor free cell phone as apology Fridley, Minnesota
I went into a Sprint store for a quick repair and they told me they would have to reset my phone, which erases all data on your phone. They said they had a computer they could upload my contacts to and then transfer them back once the repair was done. I hadn't backed up my phone on my own computer in over a year and told them I wanted to first go home and back it up. "We do this all the time, all the data will be safe" I was told. So I reluctantly gave them my phone.
The repair took a few minutes and soon I was on my way. When I opened my contacts, I only had names. All the other data was gone. This is my primary 'computer' when I travel and keep all notes of my clients in my phone. I have lost thousands in business due to the loss of data.
Sprint Executive Services said they would send a new phone as an apology. Not much of an apology but I agreed to it. The e-mails back and fourth from the Customer Service Department told me I could pick a phone and suggested the Palm Pre. They told me to wait for the Pre to come out. I waited for months.
Now, Sprint tells me that I can't have the Pre. They tell me it is not part of the free phones they regularly ship to customers for grievances.
So, after losing thousands of dollars through lost client data...after waiting for nearly 6 months for a phone...never asking for free service or making any other demand...I'm stuck.
Pulling my business from Sprint does me no good. I've been a loyal customer of theirs for nearly 10 years. What do I do?
The repair took a few minutes and soon I was on my way. When I opened my contacts, I only had names. All the other data was gone. This is my primary 'computer' when I travel and keep all notes of my clients in my phone. I have lost thousands in business due to the loss of data.
Sprint Executive Services said they would send a new phone as an apology. Not much of an apology but I agreed to it. The e-mails back and fourth from the Customer Service Department told me I could pick a phone and suggested the Palm Pre. They told me to wait for the Pre to come out. I waited for months.
Now, Sprint tells me that I can't have the Pre. They tell me it is not part of the free phones they regularly ship to customers for grievances.
So, after losing thousands of dollars through lost client data...after waiting for nearly 6 months for a phone...never asking for free service or making any other demand...I'm stuck.
Pulling my business from Sprint does me no good. I've been a loyal customer of theirs for nearly 10 years. What do I do?
1 Updates & Rebuttals
Emmy
PHILA,PA,
IM NOT SURPRIZED
#2Consumer Comment
Wed, May 26, 2010
I HAD ALMOST THE SAME THING HAPPEN TO ME AS FAR AS PROMISES ... SPRINT HAD GIVEN ME 450 BONUS MINS FOR 2 PHONES WHICH WERE TO LAST A LIFETIME DUE TO GRIVEANCES I HAD WITH THEM AND THEY JUST DECIDED TO TAKE THEM OFF I POSTED MY ON COMPLAINT ON HERE OTHER DAY.... AFTER TALKING TO THE EZXCUTIVE OFFICE THEY MADE ME A FEW DEALS WHICH I REFUSED LOL I CONTACTED THE BBB. FEDERAL COMMUNICATION COMM, THE LOCAL NEWS AND THE ATTORNEY GENERALS OFFICE ... WHAT DID YOU DO ? DID YOU GET ANY RESULTS ? GOOD LUCK TO YOU !
