Complaint Review: StainSafe - Palm Beach Gardens Florida

This may seem lengthy but please read all of it as it contains some vital information at the bottom (Stainsafe's license was revoked as of 9/26/2008).

We purchased a leather sofa 2 years ago and called to report some light colored spots that were stains. Stainsafe refused to honor the policy that we paid for by telling us that it was not reported within 5 days after the staining incident occurred. After a 30 minute discussion with the Stainsafe "supervisor", the answer was still the same - claim refused. No exceptions. During this discussion (and being online at the time) I discovered that their web site address which was printed on the warranty policy (www.Stainsafe.com) does not exist. I Googled them and found them at www.Stain-safe.org (which contains no mailing address by the way) and the supervisor refused to tell me what their new web site address was. She claimed that, "There must be a problem with our web site. I will contact our IT department."

The supervisor suggested that we (she & I) both Google for Stainsafe together (to find their web site) and when the listing for "RipOffReport" appeared and I mentioned it to her, she said that she could not Google anymore! When I confronted her with her sudden change in "Googleability", she said, "I am sorry but that (the RipOffReport) has nothing to do with the purpose of this call."

After this complaint is posted on RipOffReport, rest assured a letter will be written to the Florida Attorney General with copies (including RipOffReport listings) being sent to the BBB and all Palm Beach news media.

Important Note: Stainsafe is registered as an LLC (Limited Liability Company) by the Florida Division of Corporations and their status is "INACTIVE" because they did not file an annual report as of 9/26/2008! The URL to verify this is:

(((Redacted)))

One last thing: All of the registered agents, owners and their addresses are all public information (available at the above URL). For everyones' convenience, I have copied & pasted the details here in case anyone would care to write to any of the 5 owners directly. Notice there is NO Federal Employer ID number listed for Stainsafe either.

Detail by Entity Name

Foreign Limited Liability Company

STAINSAFE, LLC

Filing Information

Document Number M07000003959

FEI/EIN Number NONE

Date Filed 06/29/2007

State DE

Status INACTIVE

Last Event REVOKED FOR ANNUAL REPORT

Event Date Filed 09/26/2008

Event Effective Date NONE

Principal Address

354 HIATT DRIVE

PALM BEACH GARDENS FL 33418

Mailing Address

354 HIATT DRIVE

PALM BEACH GARDENS FL 33418

Registered Agent Name & Address

CORPORATE CREATIONS NETWORK, INC.

11380 PROSPERITY FARMS ROAD #221E

PALM BEACH GARDENS FL 33410 US

Manager/Member Detail

Name & Address

Title MGR

SCHMICKLE, MICHAEL

505 S. FLAGLER DRIVE, SUITE 1400

WEST PALM BEACH FL 33401

Title MGR

WARD, NATHAN

505 S. FLAGLER DRIVE, SUITE 1400

WEST PALM BEACH FL 33401

Title MGR

HARPEL, JAMES

505 S. FLAGLER DRIVE, SUITE 1400

WEST PALM BEACH FL 33401

Title MGR

WRIGHT, DOUGLAS

354 HIATT DRIVE

PALM BEACH GARDENS FL 33418

Title MGR

FRIEDMAN, STEVE

354 HIATT DRIVE

PALM BEACH GARDENS FL 33418

Annual Reports

No Annual Reports Filed

Ripped off in Orlando

Orlando, Florida

U.S.A.

Click here to read other Rip Off Reports on Stainsafe

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.