• Report:  #829

Complaint Review: Staples and Brothers (printer manufacturer) - Queensbury New York

Reported By:
- Hudson Falls, NY,

Staples and Brothers (printer manufacturer)
Staples-Upper Glen St Queensbury, 12804 New York, U.S.A.
Tell us has your experience with this business or person been good? What's this?
I belong to a large union and I'm the secretary. We have spent a

large amount of money at the Staples Office Supply store and we

purchased three service contracts (5-year) each costing $500.00.

This included a provision that the service technicians would

come to the site (our homes) to do needed repairs. Three of us have

printer problems, and I can't even use mine.

Two of the printers cost $1,000.00 each (Brother MFC mutifuntion

units). We have contacted the 1-800 number for service over and

over again for months, only to be left waiting for phone calls to

set up an appt for service that never came. I visited the Staples

store and spoke personally to one of the managers, with the same


I called and spoke to another manager, and he never called

me back, either. I am going to do two things next- 1. Call the

Attorney General's office and file a complaint, and 2. take the

printers back to the Staples store and put them on the counter, and

demand that they provide us with different machines, with

compensation for any difference in price.

My advice? Stay away from service contracts, and stay away from

Staples. If we can spend that much money and get no service, don't

expect any either.

[email protected]

1 Updates & Rebuttals

Yeah, we've got that.


Thu, August 23, 2001

This email is a rebuttal to RipOff #829. It was sent by Joe's Mama at [email protected]. Service Contract for Computer at Staples and Brothers (printer manufacturer RIP-OFF (#829) They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their name: Joe's Mama Their phone number: 548-3245 Their relationship to the company: Supporter Rebuttal: Yeah, we've got that.

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