- Report: #231450
Complaint Review: Staples - Warrington Pennsylvania
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Staples
1075 Main St. Warrington, 18976 Pennsylvania, U.S.A.
Phone:
215-343-3251
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Staples Failure to honor $3 ink recycling coupons ripoff Warrington Pennsylvania
Staples is currently offering a $3 coupon towards purchases for every Lexmark of HP ink cartridge that you bring in for recycling/reuse.
I brought in 4 cartridges, for a total of $12 in coupons.
The coupons clearly state on them "May redeem up to 3 per day". However, the refused to honor this at checkout and would only accept 1 coupon. The chasier stated, "We can only take 1 at a time." When I pointed out that the coupon stated that 3 could be used per day, the cashier stated, "But only 1 per purchase."
I have carefully reviewed the terms printed on the coupons, and no where does it say you can only one per purchase. In terms of usage it only says, "May redeem up to 3 per day."
Thomas
Warrington, Pennsylvania
U.S.A.
I brought in 4 cartridges, for a total of $12 in coupons.
The coupons clearly state on them "May redeem up to 3 per day". However, the refused to honor this at checkout and would only accept 1 coupon. The chasier stated, "We can only take 1 at a time." When I pointed out that the coupon stated that 3 could be used per day, the cashier stated, "But only 1 per purchase."
I have carefully reviewed the terms printed on the coupons, and no where does it say you can only one per purchase. In terms of usage it only says, "May redeem up to 3 per day."
Thomas
Warrington, Pennsylvania
U.S.A.
2 Updates & Rebuttals
Laura
Saginaw,Maine,
U.S.A.
Check for Policy Specifics
#2UPDATE Employee
Wed, June 27, 2007
You may want to check with management about their stores SPECIFIC policy regarding the coupons, before you cry ripoff. Loss prevention executives have recently begun requiring stores to have a "one coupon per item" type policy. An easy way around this is to buy your intended item (say, an ink cartridge?) and two other small items (such as 89 cent pencils, or a candy bar).
Steven
Wooster,Ohio,
U.S.A.
You are correct
#3UPDATE EX-employee responds
Fri, January 19, 2007
You are completely correct here. I worked at Staples for a few years in the past, and the new policy towards them is 3 per day, and you may use all 3 at once. The former policy only allowed one per purchase. If you contact Staples directly and let them know the situation, I'm sure the corporate or presidents office will issue you some Coupons for your next purchase. Working in a large corporation policies often change because of problems with fraud, sometimes these policies do not reach all stores or just some employees. So, its all a misunderstanding, and you were in the right.
