- Report: #239788
Complaint Review: Starcrest Of California - Perris California
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Starcrest Of California
19465 Brennan Avenue Perris, 92599 California, U.S.A.
Phone:
951-657-2793
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Starcrest Of California Starcrest Of California: QUICK TO RIP YOU OFF!! Perris California
In late February, 2007, I placed an order for, among other things, a Bell & Howell Sunlight Lamp as I thought it would be useful while doing my homework and/or other reading/activities while seated in my living room (which has accent lighting only).
When the package arrived, it was in good condition (meaning UPS didn't stomp on or crush it) but when I opened the inner box containing the lamp and attempted to put it together, I quickly discovered that the lamp was a piece of junk (despite the B&H name on it).
Firstly, it's one of those that comes with a base, 2 poles that must be put together and screwed into the base and the flexible gooseneck where the bulbs go. Not only could I *NOT* get the gooseneck piece to screw into the top pole due to stripping, the pole that was supposed to screw into the base was the same way. So there I was, with a lamp that I could not put together or use due to the stripping of the hardware.
Secondly, upon phoning Starcrest, I was informed that *I* would have to pay to have the lamp shipped back to them if I wanted to be reimbursed what I paid for it or have a replacement item sent. THEY sent me defective merchandise, yet I have to pay to return it? And why would I want them to replace it? I need the lamp, but gladly will go elsewhere as I no longer trust Starcrest.
ANY reputable company would send me a pre-paid postage label so that I could return the item to them as it is not my fault that the lamp is defective, but in making me pay to return it (which will cost me almost $15.00 to do), Starcrest has proven to be anything BUT reputable!!
Andrea
Lake Havasu City, Arizona
U.S.A.
When the package arrived, it was in good condition (meaning UPS didn't stomp on or crush it) but when I opened the inner box containing the lamp and attempted to put it together, I quickly discovered that the lamp was a piece of junk (despite the B&H name on it).
Firstly, it's one of those that comes with a base, 2 poles that must be put together and screwed into the base and the flexible gooseneck where the bulbs go. Not only could I *NOT* get the gooseneck piece to screw into the top pole due to stripping, the pole that was supposed to screw into the base was the same way. So there I was, with a lamp that I could not put together or use due to the stripping of the hardware.
Secondly, upon phoning Starcrest, I was informed that *I* would have to pay to have the lamp shipped back to them if I wanted to be reimbursed what I paid for it or have a replacement item sent. THEY sent me defective merchandise, yet I have to pay to return it? And why would I want them to replace it? I need the lamp, but gladly will go elsewhere as I no longer trust Starcrest.
ANY reputable company would send me a pre-paid postage label so that I could return the item to them as it is not my fault that the lamp is defective, but in making me pay to return it (which will cost me almost $15.00 to do), Starcrest has proven to be anything BUT reputable!!
Andrea
Lake Havasu City, Arizona
U.S.A.
2 Updates & Rebuttals
Priscilla
Evergreen,Colorado,
U.S.A.
Bell and Howell Lamp
#2Consumer Comment
Sat, June 09, 2007
I bought the same lamp two years ago. It arrived in good shape but quickly developed the same problem as what you describe. definitely not a testimony to the quality of Bell and Howell products! The lamp is "limp" and droops so far that it is in danger of toppling. In retrospect this suggests that the threading is fragile (and too "shallow") and that care is needed in handling it. Gooseneck notwithstanding, I would suggest that you adjust the lamp to the best position for your needs, then leave it alone. If you have received your new lamp, I hope this helps; if you have not, you might want to reconsider.
Andrea
Lake Havasu City,Arizona,
U.S.A.
UPDATE as of 28 March, 2007
#3Author of original report
Fri, March 23, 2007
After writing my complaint, I read through some of the others regarding this same company and found a few different phone numbers in various posts. The first number I rang allowed me the opportunity to leave a voice message for customer service, which I did. The very next morning, I received a phone call from someone called Shaneesa (sorry if I've mis-spelled that) and she told me that what i needed to do was call back the customer service centre and ask for a pre-paid shipping label so that I could return the broken lamp at no cost to me. When I called the number she had given me, I spoke with a very friendly young man called Daniel who said that I did NOT have to return the lamp since it was broken and that he simply would put in a new order for another lamp to be sent to me. I had initially planned to just return the lamp and ask for Starcrest to credit my bank card, but decided to go ahead and take delivery of the second lamp......with hopes that this one wouldn't be broken or defective in any other way... Stay tuned... there could be another update (for those interested)
