;
  • Report:  #56561

Complaint Review: Subway Sandwiches - Litchfield Park Arizona

Reported By:
- Tonopah, Arizona,
Submitted:
Updated:

Subway Sandwiches
12598 W. Indian School Road Litchfield Park, Arizona, U.S.A.
Phone:
623-536-9401
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
I was hired by Subway as a Manager Trainee and began working for them on April 23,2003. I was placed at this store and then would be put into my own store as soon as Paul, the manager, felt that I was ready. Steve, the regional manager, said that Paul was the best training manager, very good at training and that I would be fine.

First thing that I was taught and an ongoing thing was to make the sandwiches. I didn't have a problem with that, only problem that I had is that I was not that fast, I believed that it would come in time like everything else. I spent about 15 minutes on the register, I needed alot more. 2nd day comes around and from 3 to 4 in the afternoon I was left alone. Ok, I handled that situation too!

I kept asking Paul different questions and they never seemed to get answered. I was to be a manager and needed to know about the paper work and inventory and scheduling and etc. No real time was left for this. It was always hurry up, hurry up. Have to do these sandwiches fast. On that following Sunday I was to be alone in the store. I was placed with the 2 laziest, mouthy kids that worked there. I ran around doing everything as they sat on the floor and played around in the back. A camera is on the whole time and the video could have been watched by the management if they wanted to see it. On the next following Tuesday I was fired.

Steve, took me outside, and said that he and Paul had some concerns. I knew what their concerns were, especially since I had talked to Paul about that Sunday that I was left alone. I was going to be history. Steve, stated that he felt that the physical part was going to be to much for me to handle. One question that I didn't get answered is " how would he know that?". From putting away the delivery truck order? All of that is put inside and you carry it to the freezer. Big deal!! I don't know how to mop, or clean, what? I am 41 years old, I have a home I think that I can do that.

He stated that My Physical status kept me from doing things, is this because, I am a large woman? I told Steve, not to even go there, we have a ranch and I throw hay bales that weigh around 125 lbs a peice. Then he started to say something about Art and Jerry who are the owners, that I had met for only 10 minutes and that was cut off very fast.

So what Subway is saying is that fat people can eat there but, fat people can't work there!! My big question is Why did I get hired if they don't like fat people, I didn't gain a 100 lbs from the day that I was offered the job to the day that I started. As far as the physical, well Steve isnt so small and neither is Paul.

The best thing about this store is not the quality of their sandwiches because, these sandwiches are not pretty they are thrown together, and it isn't the money because Subway doesn't pay that good, it is the customers that come in and give a smile to you even though you are slow!!

Carol

Phoenix, Arizona
U.S.A.


8 Updates & Rebuttals

Miranda

Omaha,
Nebraska,
U.S.A.
I don't agree with you either

#2UPDATE Employee

Fri, September 02, 2005

Sorry Sweetie, But your claim is not right. As a Subway Franchisee in Omaha, NE I can tell you first hand that size has nothing to do with it. From what information you have provided I do have to agree with the other two posts. 1st - No one is ever hired for Management only. Maybe you should have asked specifically what the job duties entailed before accepting the position. As with most establishments you start as the low man and move yourself up with hard work and determination. This shows the management that is currently there that you have what it takes to take on the responsibility. 2nd - I don't agree with them to leave anyone in the store alone, new or otherwise. Subway is set up to be manned by at least 2 people at all times. If this was a problem you should have spoken up. 3rd - They are not going to give you your own store to staff and run if you cannot even do so with a fully staffed one for 1 shift. Rules of Management 101. That was a "trial by fire" and you failed. They intentionally gave you those employees to see how you would handle it. You couldn't bear 1 shift, how are you ever going to manage a full staff of teenagers whose main focus is their friends and the latest party or 20-60 yr old welfare workers who can't get hired any where else and are in and out of jail every other week. They don't give a (explicative) less about what your bills and monetary requirements are. Hate to tell you this, but this is the majority of people you will get applying. 4th - Speed isn't something that "will come over time". You have to take the initiative. There's that word again. If you show no improvement over the 2 wks you were employed, there would have been very little increase later on. Sandwich artistry is picked up very quickly. You have to be able to outperform EVERY employee on your staff if you are to have the respect of being their manager. As my husband (who is 250 lbs) and I (who is 300 lbs) say, "If you can do my job better than me, you can have it because I want the best person for the job in charge." It had nothing to do with your size it had to do with your desire. 5th - You also mentioned you were talked to about it previously. I get the feeling from that line that you were confrontational and defensive. If there were problems with the shift or your performance thus far it falls directly on your shoulders not anyone else's. First rule of management is "It is always your fault". Whether things go right or wrong, you are the person left in charge. If you want a job doing paperwork, maybe you should apply at an office and not a Customer Service oriented facility.


Miranda

Omaha,
Nebraska,
U.S.A.
I don't agree with you either

#3UPDATE Employee

Fri, September 02, 2005

Sorry Sweetie, But your claim is not right. As a Subway Franchisee in Omaha, NE I can tell you first hand that size has nothing to do with it. From what information you have provided I do have to agree with the other two posts. 1st - No one is ever hired for Management only. Maybe you should have asked specifically what the job duties entailed before accepting the position. As with most establishments you start as the low man and move yourself up with hard work and determination. This shows the management that is currently there that you have what it takes to take on the responsibility. 2nd - I don't agree with them to leave anyone in the store alone, new or otherwise. Subway is set up to be manned by at least 2 people at all times. If this was a problem you should have spoken up. 3rd - They are not going to give you your own store to staff and run if you cannot even do so with a fully staffed one for 1 shift. Rules of Management 101. That was a "trial by fire" and you failed. They intentionally gave you those employees to see how you would handle it. You couldn't bear 1 shift, how are you ever going to manage a full staff of teenagers whose main focus is their friends and the latest party or 20-60 yr old welfare workers who can't get hired any where else and are in and out of jail every other week. They don't give a (explicative) less about what your bills and monetary requirements are. Hate to tell you this, but this is the majority of people you will get applying. 4th - Speed isn't something that "will come over time". You have to take the initiative. There's that word again. If you show no improvement over the 2 wks you were employed, there would have been very little increase later on. Sandwich artistry is picked up very quickly. You have to be able to outperform EVERY employee on your staff if you are to have the respect of being their manager. As my husband (who is 250 lbs) and I (who is 300 lbs) say, "If you can do my job better than me, you can have it because I want the best person for the job in charge." It had nothing to do with your size it had to do with your desire. 5th - You also mentioned you were talked to about it previously. I get the feeling from that line that you were confrontational and defensive. If there were problems with the shift or your performance thus far it falls directly on your shoulders not anyone else's. First rule of management is "It is always your fault". Whether things go right or wrong, you are the person left in charge. If you want a job doing paperwork, maybe you should apply at an office and not a Customer Service oriented facility.


Miranda

Omaha,
Nebraska,
U.S.A.
I don't agree with you either

#4UPDATE Employee

Fri, September 02, 2005

Sorry Sweetie, But your claim is not right. As a Subway Franchisee in Omaha, NE I can tell you first hand that size has nothing to do with it. From what information you have provided I do have to agree with the other two posts. 1st - No one is ever hired for Management only. Maybe you should have asked specifically what the job duties entailed before accepting the position. As with most establishments you start as the low man and move yourself up with hard work and determination. This shows the management that is currently there that you have what it takes to take on the responsibility. 2nd - I don't agree with them to leave anyone in the store alone, new or otherwise. Subway is set up to be manned by at least 2 people at all times. If this was a problem you should have spoken up. 3rd - They are not going to give you your own store to staff and run if you cannot even do so with a fully staffed one for 1 shift. Rules of Management 101. That was a "trial by fire" and you failed. They intentionally gave you those employees to see how you would handle it. You couldn't bear 1 shift, how are you ever going to manage a full staff of teenagers whose main focus is their friends and the latest party or 20-60 yr old welfare workers who can't get hired any where else and are in and out of jail every other week. They don't give a (explicative) less about what your bills and monetary requirements are. Hate to tell you this, but this is the majority of people you will get applying. 4th - Speed isn't something that "will come over time". You have to take the initiative. There's that word again. If you show no improvement over the 2 wks you were employed, there would have been very little increase later on. Sandwich artistry is picked up very quickly. You have to be able to outperform EVERY employee on your staff if you are to have the respect of being their manager. As my husband (who is 250 lbs) and I (who is 300 lbs) say, "If you can do my job better than me, you can have it because I want the best person for the job in charge." It had nothing to do with your size it had to do with your desire. 5th - You also mentioned you were talked to about it previously. I get the feeling from that line that you were confrontational and defensive. If there were problems with the shift or your performance thus far it falls directly on your shoulders not anyone else's. First rule of management is "It is always your fault". Whether things go right or wrong, you are the person left in charge. If you want a job doing paperwork, maybe you should apply at an office and not a Customer Service oriented facility.


Miranda

Omaha,
Nebraska,
U.S.A.
I don't agree with you either

#5UPDATE Employee

Fri, September 02, 2005

Sorry Sweetie, But your claim is not right. As a Subway Franchisee in Omaha, NE I can tell you first hand that size has nothing to do with it. From what information you have provided I do have to agree with the other two posts. 1st - No one is ever hired for Management only. Maybe you should have asked specifically what the job duties entailed before accepting the position. As with most establishments you start as the low man and move yourself up with hard work and determination. This shows the management that is currently there that you have what it takes to take on the responsibility. 2nd - I don't agree with them to leave anyone in the store alone, new or otherwise. Subway is set up to be manned by at least 2 people at all times. If this was a problem you should have spoken up. 3rd - They are not going to give you your own store to staff and run if you cannot even do so with a fully staffed one for 1 shift. Rules of Management 101. That was a "trial by fire" and you failed. They intentionally gave you those employees to see how you would handle it. You couldn't bear 1 shift, how are you ever going to manage a full staff of teenagers whose main focus is their friends and the latest party or 20-60 yr old welfare workers who can't get hired any where else and are in and out of jail every other week. They don't give a (explicative) less about what your bills and monetary requirements are. Hate to tell you this, but this is the majority of people you will get applying. 4th - Speed isn't something that "will come over time". You have to take the initiative. There's that word again. If you show no improvement over the 2 wks you were employed, there would have been very little increase later on. Sandwich artistry is picked up very quickly. You have to be able to outperform EVERY employee on your staff if you are to have the respect of being their manager. As my husband (who is 250 lbs) and I (who is 300 lbs) say, "If you can do my job better than me, you can have it because I want the best person for the job in charge." It had nothing to do with your size it had to do with your desire. 5th - You also mentioned you were talked to about it previously. I get the feeling from that line that you were confrontational and defensive. If there were problems with the shift or your performance thus far it falls directly on your shoulders not anyone else's. First rule of management is "It is always your fault". Whether things go right or wrong, you are the person left in charge. If you want a job doing paperwork, maybe you should apply at an office and not a Customer Service oriented facility.


Manthar

Tucson,
Arizona,
U.S.A.
not learning your job requirements first

#6UPDATE Employee

Sat, January 22, 2005

I am a Subway Manager for a busy Subway based in Tucson. I went to work for this company 2 weeks after having a child, I was over 30 and had toximia to boot. Within 6 months I became a Manager due to my willingness to learn the job first, then asking what I could do next. It seems to me you wanted to get away from the customers, and do the paperwork more. Well I work 50 plus hours a week, 5 hours may be spent on paperwork, the rest is making sandwiches. You put the cart before the horse darling. In the subway company I work for I have seen all types of people; large, small, young and old. The real manager would have gotten the two lazy employees motivated to work, not done all the work themself. Try to manage the people next time. And good luck on your other professional persuits.


Robbie

Tucson,
Arizona,
U.S.A.
They fired you for other reasons

#7UPDATE Employee

Thu, December 16, 2004

I'm a Subway store manager in Tucson, AZ. I am a heavy woman (I weigh over 300 lbs) and I can attest that Subway does not discriminate based on 'size'. I have been a store manager at Subway for over a year now and I have seen other nearby managers come and go, and none of it has been based on size. I have seen fat managers be hired and stay with the company, I have seen fat managers quit or be fired. It's common for people to blame outside problems for the issue at hand. Maybe you were too slow at making sandwiches. You are trained as a sandwich artist right away and do that for over a week before they even start with scheduling, inventory, etc. Besides, you spend most of your time there working on the line helping customers than you do in the back doing the paperwork. If you're not even cut out to be a regular employee, they were smart to fire you for manager.


Robbie

Tucson,
Arizona,
U.S.A.
They fired you for other reasons

#8UPDATE Employee

Thu, December 16, 2004

I'm a Subway store manager in Tucson, AZ. I am a heavy woman (I weigh over 300 lbs) and I can attest that Subway does not discriminate based on 'size'. I have been a store manager at Subway for over a year now and I have seen other nearby managers come and go, and none of it has been based on size. I have seen fat managers be hired and stay with the company, I have seen fat managers quit or be fired. It's common for people to blame outside problems for the issue at hand. Maybe you were too slow at making sandwiches. You are trained as a sandwich artist right away and do that for over a week before they even start with scheduling, inventory, etc. Besides, you spend most of your time there working on the line helping customers than you do in the back doing the paperwork. If you're not even cut out to be a regular employee, they were smart to fire you for manager.


Robbie

Tucson,
Arizona,
U.S.A.
They fired you for other reasons

#9UPDATE Employee

Thu, December 16, 2004

I'm a Subway store manager in Tucson, AZ. I am a heavy woman (I weigh over 300 lbs) and I can attest that Subway does not discriminate based on 'size'. I have been a store manager at Subway for over a year now and I have seen other nearby managers come and go, and none of it has been based on size. I have seen fat managers be hired and stay with the company, I have seen fat managers quit or be fired. It's common for people to blame outside problems for the issue at hand. Maybe you were too slow at making sandwiches. You are trained as a sandwich artist right away and do that for over a week before they even start with scheduling, inventory, etc. Besides, you spend most of your time there working on the line helping customers than you do in the back doing the paperwork. If you're not even cut out to be a regular employee, they were smart to fire you for manager.

Reports & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
//