- Report: #1506975
Complaint Review: supportingstrategies.com - Jacksonville Florida
Reported By:
Pissed customer -
Boca Raton, FL, United States
Submitted:
Updated:
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Author Confirmed
Why?
supportingstrategies.com
Jacksonville, Florida, United States
Web:
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supportingstrategies.com Pete Denholm I am a victim of a massive FRAUD & CRIME of over $13,000 of billing for book keeping services in less then 2 months by a part time employee of SS for our small business. Jacksonville Florida
Supporting Strategies is a complete ripoff. Do not agree to ACH direct debit or else they will bill 4 times the amount quoted ($3500). I am going to do all I can to prevent this from happening to others falling into this SCAM. I am a victim of a massive FRAUD & CRIME of over $13,000 of billing for book keeping services in less then 2 months by a part time employee of SS for our small business. Supporting Strategies is a complete RIPOFF, SCAM & a FRAUD!
We demand an immediate refund of unauthorized access billing for book-keeping services for just under 2 months of service to our small business. These excessive charges went unnoticed unfortunately along with the quickbooks emails which seemed spam yet they were invoices. The highlighted billing below is egregious and is $10,000 over the agreed upon $3500 estimate amount for services requested/rendered.
2 Updates & Rebuttals
Peter
Jacksonville,Florida,
United States
Business Owner Response
#2REBUTTAL Owner of company
Wed, April 14, 2021
This client engaged us on January 22, 2021 by signing our agreement for fees of $75/hour to be paid via ACH 10 days after the invoiced date. The client was invoiced every two weeks and the ACH payments were processed per our agreement. Contractually, the client could have severed the agreement at any time without cause. In our conversations on Friday, April 9 and Monday, April 12 the client claimed our estimate to complete the clean-up of three years (2018, 2019 and 2020) of poorly kept financial records would be $3,000. Then in an email the client stated the estimate was $3,500.
When in fact, I mentioned it could cost $10,000 or more given the poor condition of the books. In addition, we spoke shortly after the February 23 invoice of $3,165 and the client continued to work with us for more than 6 weeks on a per hour basis.
Our team worked diligently to clean up three years of the client’s poorly kept financial records so the client would be able to present the financials to a CPA firm for a review. In addition, we were in the process of completing our review of January and February 2021 when we spoke on April 9th. The client’s business model demands about a thousand or more transactions a month from multiple sources. Throughout the engagement the client interacted with the team almost daily in phone/video calls and through hundreds and hundreds of emails. The client was actively involved with the project almost every day from the beginning.
Given these facts, it is not reasonable for a person to continue to believe the estimate was $3,000 (or $3,500).
It should be noted the client only questioned our fees after the client received the financial reports for the three years of records we cleaned-up. I find this timing to be questionable.
I am happy to let the public judge the merits of this complaint given my statement.
Jeff
Dallas,Texas,
United States
I CAN HELP!
#3Consumer Suggestion
Wed, April 14, 2021
Reach out to me as soon as you have a minute, I can help you. This is no scam either, look me up before you call or email me, I'm a real guy, haha...
Jeff Firman
469-424-3033 ext 536
I won't waste any of yours or my time..
