- Report: #1391133
Complaint Review: Supreme Moving and Storage Forest Park ILL - Forest Park Illinois
Reported By:
lfcook -
Sioux Falls, South Dakota, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Supreme Moving and Storage Forest Park ILL
7744 Monroe St #50 Forest Park, 60130 Illinois, USA
Phone:
855-400-3516
Web:
suprememovingandstorage.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Supreme Moving and Storage, Forest Park, ILL Did not show after eight scheduled days and refused to return deposit Forest Park Illinois
Gina, who said she was from supreme moving and storage and said the company was family owned by her family, called to give me a quote for my move. She asked for a deposit to be paid by ACH (should have been my first red flag) and I paid over $1,700 as a deposit. She said the pickup could be July 23rd but then provided a link to a contract which identified July 26-28 as the timeframe for pickup. I started packing and received a call from Cynthia on July 24th saying they would be there on July 25th to pick up.
I redoubled my efforts, made arrangements to be home and waited all day July 25th. When I seemed no one was coming I called and after being put on hold for over 30 minutes, having my call disconnected twice and calling back repeatedly I finally reached someone who said the mover was delayed due to a broken axle and would be there on the 26th. I again made arrangements for someone to cover my worksite and remained home to experience the same phenomenon, no one came and no one called.
This scenario repeated itself for eight days at which time I asked for a refund of my deposit and was told in rather harsh terms that the deposit was non refundable. I have every detail of my experience documented and it is a horrifying tale of disrespect, lying, bullying and downright abuse. When the final offer of August 2nd was proposed the agent repeatedly asked if I would be there with my things to be picked up. I said I would be here and after answering that question repeatedly he hung up one me.
He then called back and left a message that I had not answered to his satisfaction so he was cancelling the pickup. I tried to call back but no one would take the call. I had to hire other movers to complete the move and am still unable to recoup my deposit. Feel free to contact me if you would like the detailed day to day events I experienced with this so called company. I will provide names, dates and specific statements from my notes. Bottom line is I recommend you have nothing to do with this mover, Never give anyone a deposit via ACH, and read reviews carefully as their positive reviews, all from 2016, appear to have been written by the same two or three individuals and I believe a thorough investigation will find they are false.
