- Report: #722676
Complaint Review: SWITZER MAIDS LLC - Fort Collins Colorado
Reported By:
Alias -
Wellington, Colorado, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
SWITZER MAIDS LLC
231 Jefferson Street Fort Collins, 80524 Colorado, United States of America
Phone:
(970) 581-1319
Web:
switzermaids.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
SWITZER MAIDS LLC Scam or completely incompetent Fort Collins, Colorado
*REBUTTAL Owner of company: fully refunded
*Author of original report: Refund not good enough
*REBUTTAL Owner of company: refunded money
*REBUTTAL Owner of company: ??
*REBUTTAL Owner of company: refunded money
*REBUTTAL Owner of company: refunded moneyD
*UPDATE EX-employee responds: Ex-Employee
*REBUTTAL Owner of company: fix this issue
Switzer Maids posted a deal on Living Social and I purchased a 4 room house cleaning special. My family was moving and this looked like a great deal for us and the new home buyer, I was so wrong in my decision making. The short story: they did not clean the house, they did not refund my money, and they were unreachable after the scheduled appointment.
After I purchased the deal I immediately called Switzer Maids and scheduled the cleaning three weeks out, for the day after the movers came to my home to move me out. Switzer Maids confirmed with me the dates of the cleaning and that it will be the moving out special.
Two weeks before the cleaning was to happen I called again to confirm the dates of the cleaning and Switcher Maids said it was on the schedule. A couple days before the cleaning I called yet again to confirm the dates of the cleaning. This is how important it was to me that the service would take place without a hitch. The night before the cleaning I called Damen Marin (the owner of the company) and gave him a temporary code for the garage door for access to the home and said to call me on my cell if there was any problems. He assured me the service would happen and they should be out of the house by 1pm so the new occupants could move in at 3pm.
To my horror I received a call at 3:15pm from the new occupants realtor that the house was not cleaned. You can imagine the mess these poor new home buyers had to move into with dust from living in a home for 5 years from furniture not being moved. I immediately call Switzer Maids to see what had happened and I received their voice mail. Over the next several hours I called about 12 times. The next day I called several times and the days thereafter called several times per day only to receive the voice mail of the service. Switzer Maids and Damen Marin have never called me back to this day.
Luckily I did not pay Switzer Maids but had paid Living Social. I called Living Social and they apologize and promptly refunded my money. They said that they screen companies but sometimes bad companies slip through the cracks. I was charged a cleaning fee from the realtor since the home was not turned over in a good condition. I am looking at taking Switzer Maids to small claims court to recover this fee.
DO NOT prepay this company. This company is completely incompetent or they have no business ethics and are running a scam. Buyer beware.
After I purchased the deal I immediately called Switzer Maids and scheduled the cleaning three weeks out, for the day after the movers came to my home to move me out. Switzer Maids confirmed with me the dates of the cleaning and that it will be the moving out special.
Two weeks before the cleaning was to happen I called again to confirm the dates of the cleaning and Switcher Maids said it was on the schedule. A couple days before the cleaning I called yet again to confirm the dates of the cleaning. This is how important it was to me that the service would take place without a hitch. The night before the cleaning I called Damen Marin (the owner of the company) and gave him a temporary code for the garage door for access to the home and said to call me on my cell if there was any problems. He assured me the service would happen and they should be out of the house by 1pm so the new occupants could move in at 3pm.
To my horror I received a call at 3:15pm from the new occupants realtor that the house was not cleaned. You can imagine the mess these poor new home buyers had to move into with dust from living in a home for 5 years from furniture not being moved. I immediately call Switzer Maids to see what had happened and I received their voice mail. Over the next several hours I called about 12 times. The next day I called several times and the days thereafter called several times per day only to receive the voice mail of the service. Switzer Maids and Damen Marin have never called me back to this day.
Luckily I did not pay Switzer Maids but had paid Living Social. I called Living Social and they apologize and promptly refunded my money. They said that they screen companies but sometimes bad companies slip through the cracks. I was charged a cleaning fee from the realtor since the home was not turned over in a good condition. I am looking at taking Switzer Maids to small claims court to recover this fee.
DO NOT prepay this company. This company is completely incompetent or they have no business ethics and are running a scam. Buyer beware.
8 Updates & Rebuttals
me
ft collins,Colorado,
United States of America
fix this issue
#2REBUTTAL Owner of company
Tue, January 17, 2012
if anyone needs a refund or someone is saying they need to be payed for previous work done please contact me Dwayne Fisher at 720 985 0051 please provide proof that you are owed money i am a owner of Switzer Maids LLC ...AND CAN ISSUE YOU A REFUND ! There is no need to slander our name via the internet when this can be taken care of very easy. Most people who are not happy with our services get a full 1005 refund. I can also be contacted at [email protected].
thank you
NOT PAYED!
Ft.Collins,Colorado,
United States of America
Ex-Employee
#3UPDATE EX-employee responds
Mon, September 05, 2011
I am also a victim of Damen Marin. He hired me, I worked 54.75hrs, and he split with all the clients money and never paid me. I'm an independent residential cleaner. Contact me @ [email protected] I would love to clean your home
me
ft collins,Colorado,
United States of America
refunded moneyD
#4REBUTTAL Owner of company
Thu, May 05, 2011
YOU WERE REFUNDED YOUR MONEY! PLEASE WHAT ELSE WOULD YOU LIKE DONE?
me
ft collins,Colorado,
United States of America
refunded money
#5REBUTTAL Owner of company
Thu, May 05, 2011
I the owner of Switzer Maids LLC. THIS PERSON WAS REFUNDED IN FULL!!!! IS THAT CORRRECT? YES I THINK SO.
Damen Marin
970 581 1319
me
ft collins,Colorado,
United States of America
??
#6REBUTTAL Owner of company
Thu, May 05, 2011
Yes you were refunded by living social becuase thats who you paid NOT US! We never saw a dime of your money.
me
ft collins,Colorado,
United States of America
refunded money
#7REBUTTAL Owner of company
Thu, May 05, 2011
This individual was fully refunded. We are not responsible for any thing other than cleaning.We were not able to make it to the clean and refunded the money. That is the end of discussion .
Alias
Wellington,Colorado,
United States of America
Refund not good enough
#8Author of original report
Fri, April 29, 2011
The refund provide by Living Social and not by the company was not sufficient enough to cover the damages caused by the incompetence of this company.
me
ft collins,Colorado,
United States of America
fully refunded
#9REBUTTAL Owner of company
Thu, April 28, 2011
This person was refunded the money and i communicated this with living social. Nobody got scammed
