B
San Antonio,#2Consumer Suggestion
Thu, February 05, 2004
I went through something very similar to your case. I also sent my product and proof of purchase to a person at Symantec and after some minor "hiccups" I am now expecting my refund any day now. You should e-mail Lynn Adams ([email protected]) who is a senior level customer care associate for Symantec and ECE (the company hired to process escalated complaints). Lynn will work with you if you give here the opportunity. If you want, you can also ask her to get you in touch with Mr. Cosmo Battinelli who is the Symantec senior VP of customer care... he called me personally and has truly sped things up. I understand your frustration. It's mind-bending at times. Symantec is apparently growing at such a record pace that they are just overwhelmed and they don't have the people or processes in place to handle simple customer complaints. If you'll contact Lynn Adams via e-mail, I think you'll see some positive action. Good luck!