- Report: #36027
Complaint Review: Systran / Digital River - Eden Prarie Minnesota
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Systran / Digital River
9625 West 76th St. Ste 150 Eden Prarie, 55344 Minnesota, U.S.A.
Phone:
952-646-5000
Web:
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Systran, Digital River This company made promises that they didn't keep and is unreponsive rip-off Eden Prarie Minnesota
On Sept. 2, 2002 I ordered a language translating program online, and paid with a credit card. It downloaded but would not install on my Windows XP system.
I contacted the "customer support" tech and was told that they were having a problem with this and that in three days a patch would be available to download that would fix it.
To make a very long story short, after multiple e-mails and three weeks with no fix, I asked for my money back. I was e-mailed that it would take 5-7 days to credit my card.
Well, TWO complete billing cycles later I still have not been credited, I have spent over 20 minutes on two occasions on hold, (on my dime! they don't provide a toll free number) waiting for help and no one ever answers, just that d**n recording, you all know the one, "your call is important to us..."
I don't expect they will ever respond and I will NEVER order anything online again. This was a huge hassle, and this company STINKS!
Lois
Alb., New Mexico
I contacted the "customer support" tech and was told that they were having a problem with this and that in three days a patch would be available to download that would fix it.
To make a very long story short, after multiple e-mails and three weeks with no fix, I asked for my money back. I was e-mailed that it would take 5-7 days to credit my card.
Well, TWO complete billing cycles later I still have not been credited, I have spent over 20 minutes on two occasions on hold, (on my dime! they don't provide a toll free number) waiting for help and no one ever answers, just that d**n recording, you all know the one, "your call is important to us..."
I don't expect they will ever respond and I will NEVER order anything online again. This was a huge hassle, and this company STINKS!
Lois
Alb., New Mexico
