- Report: #1098343
Complaint Review: Systweak - Internet
-
Author Not Confirmed
Why?
Systweak
Internet, USA
Phone:
18008717918
Web:
www.systweak.com www.cleverbridge.com
Categories:
Business Rating:
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Systweak ad/or cleverbridge Systweak and/or cleverbridge scam. Fraudulent. Viral popups. No customer support without further charges. Internet
On Nov 9/2013 I decided to try Systweakpro to try and speed up my computer and address internet explorer errors. I paid about $40 for it, installed it and ran it. It made no difference to my system, but that is the risk I took. I then began getting popups about viruses, etc. When I finished paying for Systweakpro a screen came up saying call this 1-800 customer service number anytime for any computer related problems. So I called to discuss "internet explorer stopped working" issues and invalid internet connections to see if Systweak offered solutions. The first person who answered on a terrible conection asked how much I paid on the problem so far then the line was lost. The second time I called the person (on an equally bad connection) asked how much I paid for Systweak again. She asked for access my computer to verify I was thier customer, which I gave. She looked at my email reciept, the Systweak icon / popup and the Systweak page and she announced I hadn't paid enough and I need to pay $148 for customer service to look into the problem. I declined because based on the sales page there is customer support included with the approx $40 purchase. l was put on hold to talk to her supervisor who never answered and finally I gave up. So no customer service included with the Systweak software as advertised.
Based on other ripoff reports here I'll have to watch for additional unwarranted charges now that I have called thier 1-800 number just to get an upsell attempt, which I declined.
Stay clear of this questionable foriegn group.
1 Updates & Rebuttals
Systweak Support Team
jaipur,Response from Systweak Support - Corporate office
#2UPDATE Employee
Tue, November 12, 2013
Dear Drinkupstream
We are truly sorry to hear about your experience. Our Free Support we provide via email and Live Chat for the issues which you get when using our products. I regret that you couldn’t contact us on email for your problem. I am afraid our Phone Support doesn’t offer free support. So when contacted them, perhaps had offered you some Plan to help you with the problem.
However no need to worry, could you please send your issue at [email protected] or submit here: http://support.systweak.com so that our support team can solve this issue for you.
Regards,
Systweak Software
