- Report: #82098
Complaint Review: T Mobile - Manchester Connecticut
-
Author Not Confirmed
Why?
T Mobile
www.tmobile.com Manchester, 06040 Connecticut, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
T Mobile gives false information. Rip-off! Manchester Connecticut
I bought my cell phone about 6 months ago and i have been loosing service. i have pre paid and i had called the information line for t mobile and they said they could trade my phone in for a new one. so i went to the store and told them what he said. the employee sayed it is not allowed to trade in phones after the first 4 weeks of buying a cell phone. i am thinking about switching companies because of the false information. i thought you were the best company and i guess i ws wrong.
Ashley
manchester, Connecticut
U.S.A.
Ashley
manchester, Connecticut
U.S.A.
1 Updates & Rebuttals
Bradley
Derry,New Hampshire,
U.S.A.
Ashley check your batteries.. local stores are a joke and only want to sell you a new phone
#2Consumer Suggestion
Mon, March 08, 2004
Ashley, most of the local stores are a joke and only want to sell you a new phone. They claim that because you are on pre-pay, that you have to pay for it yourself. I went through similar experiences with them in January. My phone would turn on but as soon as I tried to dial would shut off. To make a long story short I went to two tmobiles to get it tested and they both just looked at my phone and told me I needed a new one-that my phone "was too old". I asked one guy what do you mean by that- are you saying that these phones are designed to go bad every so often? He replied "well that is the nature of the beast". I did get ahold on one "nice" tmobile store with knowledgeable people who finally did offer to test my phone for me and ultimately give me one if mine was bad. They also told me these other places were a joke . Turns out I did some charging of the batteries with an aftermarket battery charger and now my phone works fine. Nice of Tmobile to tell me I needed a new phone though.
