- Report: #1393350
Complaint Review: T Mobile - Nationwide
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T Mobile
Nationwide, USA
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T Mobile I have been with the company since 2008 and I they have changed for the worse. They use to care about their customers, but now they only care for their profits. I have had issues with Samsung phones twice on less than 6 months!!! To get a replacement is rare without shelling out another couple hundred dollars. The service is poor and does not work in areas locally and when traveling.Nationwide
I have been with the company since 2008 and I they have changed for the worse. They use to care about their customers, but now they only care for their profits. I have had issues with Samsung phones twice on less than 6 months!!! To get a replacement is rare without shelling out another couple hundred dollars. The service is poor and does not work in areas locally and when traveling. The Samsung phones are having problems but They do not notify customers or they run diagnostics that cause your phone crash then offer nothing but dishonesty and too concerned with placing blame then they tell you "you can always upgrade. Just pay $185 to get a phone today. " Sounds like a BIG SCAM TO ME!$!! They find ways to get out of warranties, the so called insurance, and accountability of misinforming customers!!! I also asked for a superior, Igor, and he was so much worse than the reps!! Condesending, arrogant...but they care about customers? Doesn't sound like it to me! I would never recommend this company to anyone! Save your money, time and effort for a company who cares about customer satisfaction!
