- Report: #756275
Complaint Review: T-Mobile - T-Mobile Deutschland GmbH Postfach 30 04 44 53184 Nationwide
Reported By:
shirl -
Maynard, Massachusetts, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
T-Mobile
T-Mobile Deutschland GmbH Postfach 30 04 44 53184 T-Mobile Deutschland GmbH Postfach 30 04 44 53184, Nationwide, United States of America
Phone:
877-290-6323
Web:
Categories:
Business Rating:
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T-Mobile Lied to at kiosk by Jason and Juan-charged for FREE phone-the other two say there is nothing i can do about it. Over 100. charged T-Mobile Deutschland GmbH Postfach 30 04 44 53184 , Nationwide
I had gone to the Natick,MA mall t-mobile kiosk to get my overdue free phone upgrade, Iwanted a keyboard.I have been a loyal customer for years and planned on staying that way. Jason (Jay) helped me (or so I thought). He showed me the phone and said it would be free though I have to pay $62.67 on my credit card, but that he would fill out the rebate form for me and I would get 50.00 back in a Visa card. He also said there might be a charge on my T-mobile bill for 18.00 plus tax, but should not be, and if there is, to call him at the number he wrote and he will have it credited. He then talked my husband into his free upgrade, though he wasnt interested, but Jason and Juan kept saying, it's free ...why not...and convinced him. He said the charge of 18.00 plus tax might show on the bill, but should not, if it does, call and he
will get it credited.
Well, it did show and I called for a month at different times of the day with never an answer. I then called T-mobile to let them know that I was paying my bill minus the 38.26 that is supposed to be credited, and told them I can never get a hold of anyone and they suggested I go to the mall. Its not up the street but I made an effort after the second
bill had the charges. Low and behold, the kiosk was gone! I called T-mobile and they couldnt help me, she did give me another address to go to and have them credit it. Really?? I decided I would keep deducting from my bill until I made it over to the T-mobile store.
Then a few days ago I received a denial letter in the mail denying my rebate! It said I didnt qualify, even though Jason said I did and filled it out for me and never mentioned having certain qualifications to meet to get this rebate. I called the rebate center and they said I do not qualify and there is nothing I can do about it. So there is $50.00 and $38.67 that you are ripping me off of. I then called T-mobile and told them that Jason filled it out for me, said to mail it
to the address listed...I asked to speak to a manager and as I suspected, there was no one around. Lisa then told me a supervisor willcall me at my home number within two hours. That was a week ago, and no call of course. I did tell them I am very upset that they don't seem to care about customer service and having me switch to another service. I pay $70.00/mo and have been using you for years.
I don't know if its because of the switch you are all making, but I would think customers still matter. I guess I am wrong. Is there anyone willing to help me with this? I deserve my credit of $38.26 that I am being charged and my $50.00 Visa from my promised FREE phone. The kiosk you run is very deceitful and dishonest and I will make sure word gets
out if nothing is done. I had to go further up as no one seems to care.
Thank you
will get it credited.
Well, it did show and I called for a month at different times of the day with never an answer. I then called T-mobile to let them know that I was paying my bill minus the 38.26 that is supposed to be credited, and told them I can never get a hold of anyone and they suggested I go to the mall. Its not up the street but I made an effort after the second
bill had the charges. Low and behold, the kiosk was gone! I called T-mobile and they couldnt help me, she did give me another address to go to and have them credit it. Really?? I decided I would keep deducting from my bill until I made it over to the T-mobile store.
Then a few days ago I received a denial letter in the mail denying my rebate! It said I didnt qualify, even though Jason said I did and filled it out for me and never mentioned having certain qualifications to meet to get this rebate. I called the rebate center and they said I do not qualify and there is nothing I can do about it. So there is $50.00 and $38.67 that you are ripping me off of. I then called T-mobile and told them that Jason filled it out for me, said to mail it
to the address listed...I asked to speak to a manager and as I suspected, there was no one around. Lisa then told me a supervisor willcall me at my home number within two hours. That was a week ago, and no call of course. I did tell them I am very upset that they don't seem to care about customer service and having me switch to another service. I pay $70.00/mo and have been using you for years.
I don't know if its because of the switch you are all making, but I would think customers still matter. I guess I am wrong. Is there anyone willing to help me with this? I deserve my credit of $38.26 that I am being charged and my $50.00 Visa from my promised FREE phone. The kiosk you run is very deceitful and dishonest and I will make sure word gets
out if nothing is done. I had to go further up as no one seems to care.
Thank you
