Usnavy
Atoka,#2Author of original report
Tue, July 15, 2008
President of company called himself last night and was very courteous and apologetic. He explained that he is having trouble with some employees not communicating with customers or himself as they have been trained to do. I had called and left a message and that is when my file was brought to his attention. He could not have been more concerned and I truly believe he cares about his customers and the reputation of his company. He immediately arranged for my chair to be picked up at the companys expense (as written in their warranty), credited my account with a full refund for that chair and are sending a different chair. I really believe in my heart this man cares about how his company is dealing with customers and is working hard to deal with the employees that are not. They have a great product at an incredible price. I thank Takemi Select for standing by their warranty.
Usnavy
Atoka,#3Author of original report
Mon, July 14, 2008
After 4 days of emails back and forth I keep getting Mike/Steve repeating themselves saying that the broken chair is working just fine. And they still will not address the other issues with the chair. They still are demanding I pay for return shipping even though I am within the 7 day "absolutely no shipping costs" time frame. It seems Takemi does not stand by their products or their warranties. We even bought the extended warranty!!!!! This is the last email I received: Eileen, That pre-programmed air pressure system does inflate slowly. That is perfectly normal. The low pressure air bag is low and is perfectly normal. After we receive the chair back and Once you have received all of the money back . It will be no cost to you to you. Mike Takmei Select