Complaint Review: Takemi Select Wholesale Outlet - Melbourne Florida

I will say that I spoke to the president of the company and he IMMEDIATELY offered solutions that completely fixed the problem on my end. I can also say that they did EVERYTHING he said they would to make this situation better. I now have one of their better chairs that is of good quality and I would recommend the chair to another consumer. I would suggest to Takemi Select that they change (or change back) their 30 day guarantee to only put the consumer on the hook for the cost of returning the item to their company. If a consumer reads the new 30 day guarantee, it will scare them off from taking a chance on a mail order massage chair.

I have read the whole thread of the complaint as I'm sure many others have. I am glad I came to Rip-off Report because I "was" considering buying a product from this company and now see what could happen if I did buisnees with them and how I could be treated, I also learned about thier "legal" but sneaky 30 day guarantee and of how I would have to pay shipping charges for shipping both ways should I need to return the product for any reason. From what I read in the thread, The supposed shipping charges both ways almost equal the price of the lowest priced chair they offer. This means when they ship the lowest priced chair out, it's real cost is only about half of the purchase price because they pay the shipping and thus means the profit and value of the chair you buy would be half of what you pay?... or was that a fib? ie. the shipping charges both ways? or is it that they get a discount from the shipper in shipping the product out, but in the event of a return no discount applied for the customer? I'll be watching for an update but seriously doubt I will reconsider making a purchase from Takemi Select.

I read Takemi Select's last post and decided to go ahead and call the President. I can tell you that he said all the right things and have offered not only to make it right, they have offered to make it better. It seems like they are taking the proper steps to make me a satisified consumer. I will update this post again once everything is completed, but so far, so good now.

Takemi Select Wholesale Outlet is one of the nation's newest leading importers and distributors of massage chairs, massage beds, foot spas, air purifiers and other health and wellness products. Founded in 2006, and bringing over a decade's worth of proven retail success, service and satisfaction, Takemi Select Wholesale Outlet is committed to bringing the world's best products to you. Located in Melbourne, Florida, Takemi Select Wholesale Outlet works directly with the world's top manufacturers of health and wellness products in order to bring only the top of the line products to its customers. In its commitment to excellence and satisfaction, Takemi Select Wholesale Outlets massage beds and chairs are among the fastest selling and most successful line of massage products in the United States today. I agree At this point in the complaint... very few people are going to read the entire thing. They are going to see it as a company that if simply trying to not stand behind the product. But That Is Just Not The Case The Workers And Management At Takemi Select Wholesale Outlets Do Care I Care!! I Do Not Agree With The All Going Back And Forth Here. But I Do Believe A Business Is Built With 1 Customer At A Time We Have Lots Of Satisfied Customers That For Sure, But In My 25 Years Of Retail Experience One Thing Alway Rings True That You Must Communicate With Your Customers Takemi Is Legally In The Right But I Want More For Our Customers We Also Must Have Morals In Respect To Others, This Is What Real Business Success Is All About. The Original Policy Talks About The Shipping Cost As In That Shipping Cost Who Is Right Or Wrong If It Is A Misunderstanding Or Not I Don't Care I Do Care About Our Customers We Will Try Our Best To Reach A Resolution With You. To All Of Our Customers Thank You For Your Support. To The Our Customers Like You Sir, Or Anyone Else That Fells That Thay Did Not Get The Proper Customer Satisfaction Please Call Me At Office Of The President Takemi Select Wholesale Outlet Phone: 800-841-2809 Ext 802 658 N wickham Rd Melbourne Fl. Melbourne, Florida, 32935

I have already posted how I thought it was strange with some of Citizeny posts sounded like a schill... and then the TV Show with the zip code of Beverly Hills 90210... Well, now I have proof they are using a schill to make it seem like they have support for lying on this site. If you put the name: Citizeny in the search engine... this is THE ONLY THREAD that name is listed on... doesn't it seem a bit funny someone would register on this site JUST TO POST ON THIS THREAD???? Citizeny also ignores the facts that Takemi Select has been caught in a lie.. first claiming they did not change the documents after they quoted their change... then they got busted on that by Robert. Then they attack the posts that support this complaint... They ignore Robert... but accuse Mother Angelica of being their competitor... well, but that name in the search engine... she has commented on FIFTEEN posts... doesn't sound like she just signed up to attack her competetion? Of course, she never has mentioned a company name of the competetion either. I hope this just shows the length of dishonesty that Takemi Select Wholesale Outlet will go to just to lie to the consumer. They now have FOUR complaints filed on this site. I am sure even more consumers will come along with complaints of this company that is only 1 year old.

Interesting... couldn't you think of a better zip code than Beverly Hills 90210? Wasn't that a TV Show?? You would do much better being honest about being a representative of Takemi Select Wholesale Outlet. Actually, anyone who cares to look at the policy from prior to my purchase, will see the return policy only covered RETURN shipping at that time. When this error was pointed out Takemi Select, they then changed the policy. Then they denied that they changed it UNTIL THEY GOT CAUGHT. If they felt I was wrong, then they would not have changed the policy after I complained. Of course, Takemi Select has been caught lying several times on this site... now they have a schill... I guess another dishonest representation. Please note now FOUR people have complained about this company. If I were the only one, then you could say it may be me... If there is this many complaints in such a short time... it would lead anyone to believe where there is smoke, there is fire.

Well, here we are again, another day another snide remark from Rich. I feel your pain on being a disappointed consumer (there are alot of us out here), but come on, you OBVIOUSLY did not do enough research. When I went back in the history of the Takemi site on 'wayback machine' it is clear that their warranty all the way back to early 2007 says "We don't cover shipping charges on returns." Their wording was not explicit like it is now, but in my opinion the principle has not changed from what they were trying to convey. That guy Mike tried to make this point but you seem to be ignoring everything he says, actually, you seem to be ignoring logic in general simply to make your bitterness known. Very unprofessional and inappropriate because it leads me and others to question your objectivity and then discard what you have to say. Rich, and other inexperienced online shoppers, in the future you may want to read alittle deeper into any policy you are volunteering to abide by before you start a giant bleeding heart ordeal on the internets. If you don't bother to read the fine print, you don't get to whine about being held to the company policy. Something we all can learn from Rich and his blubbering... dont' blame the seller for your own mistakes. Another lesson I learned here was that complainers swarm in groups... Mother A. definitely seems like a completely uninvolved party who just wants to pour gasoline on the fire. Mother A., you would'nt happen to be in the massage chair business, would you? Perhaps a rival to Takemi? LOL now i get the 'nice to hear from our competition' remark! Hope my suggestions help save everyone here from some future headaches and subsequent belly-aching.

Mike, How dare you even imply I am your competetion... I purchased your product based on your guarantee's.... and it turned out they are empty promises. You sir have been proven a liar... and now it is on the record for future consumers to see. You apparently feel that you need my money more than I do... as you want the consumer to eat the costs of trusting you to deliver on your promises. The next time you get a complaint, you should really turn it to something that works in your behalf. You should offer solutions and really try to work with the customer to fix the problem. All you have done in all of the complaints filed on this site is tell the consumers why they are stupid. Perhaps you have a point, we all trusted your company.

Mike, How dare you even imply I am your competetion... I purchased your product based on your guarantee's.... and it turned out they are empty promises. You sir have been proven a liar... and now it is on the record for future consumers to see. You apparently feel that you need my money more than I do... as you want the consumer to eat the costs of trusting you to deliver on your promises. The next time you get a complaint, you should really turn it to something that works in your behalf. You should offer solutions and really try to work with the customer to fix the problem. All you have done in all of the complaints filed on this site is tell the consumers why they are stupid. Perhaps you have a point, we all trusted your company.

Mike, How dare you even imply I am your competetion... I purchased your product based on your guarantee's.... and it turned out they are empty promises. You sir have been proven a liar... and now it is on the record for future consumers to see. You apparently feel that you need my money more than I do... as you want the consumer to eat the costs of trusting you to deliver on your promises. The next time you get a complaint, you should really turn it to something that works in your behalf. You should offer solutions and really try to work with the customer to fix the problem. All you have done in all of the complaints filed on this site is tell the consumers why they are stupid. Perhaps you have a point, we all trusted your company.

Mike, How dare you even imply I am your competetion... I purchased your product based on your guarantee's.... and it turned out they are empty promises. You sir have been proven a liar... and now it is on the record for future consumers to see. You apparently feel that you need my money more than I do... as you want the consumer to eat the costs of trusting you to deliver on your promises. The next time you get a complaint, you should really turn it to something that works in your behalf. You should offer solutions and really try to work with the customer to fix the problem. All you have done in all of the complaints filed on this site is tell the consumers why they are stupid. Perhaps you have a point, we all trusted your company.

What is your point? That some people like your product? Okaaaaay...but stick to the facts of the original complaint; you refuse to do right by your customer. I don't care if you have 1, 10, 100 or 1000 emails complementing your product. Stick to the facts. It's about a customer who wanted to return a chair (for whatever reason, that's his right) and you refuse to do the right thing.

We Never Changed The Shipping Guarantee After Your Purchase It Said And Has Always Said It Does Not Include The Price Of Shipping!! No Change In Polices Here I See Where We Made Our Mistake It Was We Have Taken The Time To Answer Each And Every One Of Your Responses Personly And With Professionalism. All I Can Say Here Is You Have A Nice Day And Know I Am Not kidding?? . . At Takemi Select Wholesale Outlet Customer Service Always Is And Always Will Be Our Number One Priority. One is just not enough for my chiropractic clinic! My Takemi Jade 5000 massage bed has been a real hit with my massage therapists and patients alike. I've been so impressed with the results that I decided to put the new Jade Melody 11000 massage chair into action as well. The versatility and deep therapeutic benefits offered by these Takemi Select products is unlike any therapies I have used in my office over the last 30 years! Dr. Richard xxxxxx ----- I live in South Carolina. I called to order the jade melody 11000 on Monday,it was shipped on Tuesday. I received it at 2:00 P.M. Thursday. Great product, Excellent service! It was a Pleasureable experience. Thanks. Ken xxxxxx -------------- I received my Takemi 7000 after a two plus month delay. It was worth the wait!. I purchased it for my father who is 87 years old and has had major back surgery a few years ago. He just loves the massage he got the minute he sat in the chair. He will run the 15 minute pre-progam five times over. It makes his whole body feel relaxed. The chair quality is excellent and the leather is beautiful. I have had three friends try the chair and they each want to order one. Mark xxxxx --------------- We absolutely LOVE our Vista BodyWonder ! It is like having your own personal masseuse right in your own home. My chair is the first place I head as soon as I come home from work. Whenever I have friends over they absolutely can't believe how great it feels and they all want to order one for themselves. When I tell them what these chairs sell for and the comprehensive and outstanding service that each customer receives they just can't believe it. What a great quality product and for a fraction of the price of the others !!! One Extremely Happy and Satisfied Customer! Christie xxxx ----------------------- My Takemi bed has been a life saver. My back and legs hurt so bad, I didn't care if I lived or died. Now I feel like a young man again, and I'm 76 years old. Thanks for a wonderful product. Virgil xxxx ---------------------- I almost bought a xxxxx bed but decided to research the competitors and found the Takemi - amazing ; double the bed for half the price ! - yes i couldn't believe it - how could this be so - the Takemi is such a more beautiful design and yet it is way cheaper ! hey i don't care i am the winner here and so is my back. Nick xxxx ------------------- We purchased a massage chair from your company last month and we are very happy with it.. excellent job. Thanks. John xxxx ---------------- I have had your massage chair for a week. Just fantastic. Not only a great massage but great results. Thanks. Don D -------------------- Wow! The Takemi Massage Bed has saved me from surgery, had bad shoulder. Dr. Said I would need 6 months therapy after surgery. After using the bed for 2 months, I don't need surgery and have no pain in my shoulder and I could not even raise my arm over my head. Thanks so much. Thank you so much. Very happy with my bed. Laudie xxx ---------------------- I love my Jade Melody 9000. I have had problems with my lower back since I had my epidural almost 8 years ago. I see my chiropractor monthly, which definately helps, but is not always practical on a day to day basis. Every morning I set my chair on a 'kneading back stretch' and I am good to go for the day! It is totally awesome! My husband is a firefighter and he he uses it to 'destress' after a 24 hour shift and 8 hours of sleeping on a cot. Even my 7 year son loves it. He bounces of the wall most of the time, but put him in the this, and for 15 minutes, it's heaven for everyone! Thank you Takemi!! Theresa xxxxx ----------------------- I received my massage chair last Friday. It was not supposed to be here until Monday, but I just wanted to tell you I love it. I was having terrible pains in my legs at night and I could not sleep. Since I received my chair, I have had no pain at night and I can sleep all night. Thank you so much. Jeanette xxxxxxx ------------------------ I called Sunday morning to discuss your massage chairs. Paul was very helpful and I ended up ordering a chair. Thanks William xxxxxx ------------------------- We just received our chair today. It arrived in perfect shape and our only problem was moving it upstairs. After my Wife, Son and I finished I was more than ready to use the chair. Now all I have to do is git my wife and son to let me have a chance at it. I don't know why we didn't get one earler. The fit and finish and quality of the componants are fantastic. It will get many hours of use on the years to come. Oh yea after using the chair, finally I had the best night sleep I have had in years. Thank you for a great product. Russell xxxxxxx I don't think that my first E-mail was delivered so I just wanted to say again that I am very happy with the black Takemi Shiatsu massage chair that we purchased from your company. Thank you for everything! Great Price and wonderful product! All the best. Stephen xxxxxx ---------------- Thanks for all your help Dan overseeing that we got the chair and that we understand how to use it. I was skeptical whether my husband and I would like the chair because we could not try it out, since we are on the West Coast and Takemi is located in Florida, but we are thrilled with the it! We purchased the Takemi Jade Melody 9000. It has a lot of options and seems to be well built. So well built, I think my husband has become molded to it! He used it three times in one day and fell asleep all three times! Thanks again I feel we will get many hours of enjoyment out of the chair. P.S. Hurry up and get a West Coast location we need Takemi here! Christina xxxxxx ------------------------ Wow, what a lovely chair!! I purchased a Melody 11000, it took 2 months to get it over here, but it was certainly worth the wait. Just absolutely love your product; lovely color too, matches my furniture perfectly! I will recommend your product to any one! Fred xxxx ---------------------- Just want to say how happy I am with the Takemi Massage Bed. I ordered the bed on a Thursday night and it arrived five days later. The short shipping time and tracking available really impressed me. I have been using the bed daily and it has done wonders for relaxing me after a stressful day at work.The jade rollers and far infared seems to help with the arthritis in my hips as well. I have also been very pleased with the helpfulness and quick reponses from the company staff whenever I have called or sent an email.I have used other massage beds and the Takemi is the best. Great bed at a great price. PS: My husband complaints that he doesn't get to use it and that I don't share. Thanks again for all your help and for a product that exceeded my expections. Just wanted to let you know I received the check for the price difference. Thanks again for all the good customer service you provide. Best wishes for the success of your company. Mary xxxxxx ---------------------- Very impressed with the knowledge and helpfulness of customer service. Ordered on line, excellent web layout, straightforward to follow. My product was delivered with in two days of placing the order, great job. Customer service provided information to about the website and ticket number (everyone was very profession and courteous). After going to companies website and entering ticket number, package was do to arrive that day. I called the delivery company and the driver was five minutes away. The driver was very polite and accommodating. Great Job, hope to enjoy the 9100 Comfort Masseuse. Erik xxxx -------------------- I told my friend how much I loved my Takemi bed. I gave him your phone #, He said I know how much it has helped you. So he went ahead and bought one also. He came over today and used my bed, he was too anxious to wait to get his bed. Thanks again for a great product... Gary xxxxx ---------------------------- MIKE, I DID IT!!! I ORDERED THE CHAIR. YOU ARE SUPER GREAT, THANK YOU SO MUCH FOR ALL THE TIME YOU TOOK WITH ME. YOUR THE GREATEST BABE. Christie xxxxx ---------------------- We received our bed yesterday, March 28 2007. Thank you for a very fast service. You have an excellent customer service. Thank you, Kim for convincing me to buy this bed. Gemma xxxxx -------------------- Hi, I ordered the Takemi Jade Vista 5000 Massage Bed last night but had a few questions to ask through email. Thanks so much to Dan and Paul for the prompt response and thorough information I needed. I am very impressed with your operation and faithfulness to your word. I look forward to enjoying my new massage bed. God bless you and your Company abundantly! Claudette xxxxx ----------------------------------- Good Morning Robert. I received the chair and it works great. I wanted to thank you for all you have done for me. Thank you again, Robert. Harold xxx ------------------------ I recently made the decision to purchase the Takemi Jade Meolody 11000 Comfort Massage chair. This wasn't an easy choice as I had researched the Sanyo, Panasonic and Ikana chairs and couldn't believe that your chair at your price would compete with theirs even though theirs cost twice as much. Nevertheless, I came into the showroom tested the chair and found it to be very equivatent in features and comfort. I've been enjoying it ever since. Meeker ----------------- Would like to commend on the first class customer service I received today. Mike, the Takemi customer representative, was extremely helpful and very knowledgable in the Takemi Jade Melody 11000. He quickly helped me troubleshoot the power issue, and spent time to go over the features and benefits of the chair I just purchased. I am a very happy customer and will definitely recommend Takemi Whole Sale and the Melody 11000!!! Son xxxx Any Questions Or Concerns Regarding Any Of Terms And Conditions Can Be Answered Directed By Speaking Live To Our Helpful And Friendly Customer Service Staff From 10:00 AM To 9:00 PM Est.Time And Sumday From 10:00 AM to 6:PM Est. at 1-800-841-2809 Or Please Write To Us Takemi Select Wholesale Outlet, 658 N. Wickham Rd., Melbourne, FL 32935. Takemi Select Wholesale Outlet 300 North dr. MELBOURNE FL 32935 1-800-841-2809 [email protected]

Mike, You are lying right through your teeth! Customer satisfaction is your #1 priority! Are you kidding?? By not honoring your original contract for that nice gentleman you've proven the complete opposite! That's ok though, I'm certain you've lost thousands due to this post. All because you're too cheap to honor the original contract. And yes, you should eat up the shipping charges; or are you that financially challanged as a company? It sure does look like it because you refuse to budge! You'd rather prove a point; try to prove that you're "right" than just eat the charges. Any respectable, profitable company knows that in order to obtain customer satisfaction they may have to "bend over backwards" sometimes for the customer. I'm sure you won't be in business long giving the way you conduct yourself. To the nice gentleman who they've screwed, remember what goes around comes around. I assure you you've made your point & they have lost business due to their cheap, lying, deceptive practices. Have a nice day!

Here is the last paragraph of the 30-day guarantee from when I purchased the product: "Thank you for your interest in discovering the wonders and benefits of our products; we promise that they will bring you the relaxation and wellness you have been looking for." I can tell you that at least in 3 cases (based on the complaints filed here) this was not true... and that when the customer complained, the company did not make it right. If your products were so good, you would not have to worry so much about return shipping on the occasional return. If you have such a strong need to have this as your policy, it would lead an educated consumer to believe that you have a return rate to be concerned with.

Why Should We Change Our Policies For A Few Bad Apples We Spend Hundreds Of Thousands In Shipping Coast Each Year We Have The Best Products For The Lowest Prices If We Were To Just "Eat It" We Could Not Povide This Service To Our Thousands Of Satiffied Customers I Am Verry Sorry You Feel. That Way At Takemi Select Wholesale Outlet Customer Service Always Is And Always Will Be Our Number One Priority. Takemi Select Wholesale Outlet 300 North dr. MELBOURNE FL 32935 We Will Beat Any And All Prices 1-800-841-2809 [email protected]

Why Should We Change Our Policies For A Few Bad Apples We Spend Hundreds Of Thousands In Shipping Coast Each Year We Have The Best Products For The Lowest Prices If We Were To Just "Eat It" We Could Not Povide This Service To Our Thousands Of Satiffied Customers I Am Verry Sorry You Feel. That Way At Takemi Select Wholesale Outlet Customer Service Always Is And Always Will Be Our Number One Priority. Takemi Select Wholesale Outlet 300 North dr. MELBOURNE FL 32935 We Will Beat Any And All Prices 1-800-841-2809 [email protected]

Why Should We Change Our Policies For A Few Bad Apples We Spend Hundreds Of Thousands In Shipping Coast Each Year We Have The Best Products For The Lowest Prices If We Were To Just "Eat It" We Could Not Povide This Service To Our Thousands Of Satiffied Customers I Am Verry Sorry You Feel. That Way At Takemi Select Wholesale Outlet Customer Service Always Is And Always Will Be Our Number One Priority. Takemi Select Wholesale Outlet 300 North dr. MELBOURNE FL 32935 We Will Beat Any And All Prices 1-800-841-2809 [email protected]

Why Should We Change Our Policies For A Few Bad Apples We Spend Hundreds Of Thousands In Shipping Coast Each Year We Have The Best Products For The Lowest Prices If We Were To Just "Eat It" We Could Not Povide This Service To Our Thousands Of Satiffied Customers I Am Verry Sorry You Feel. That Way At Takemi Select Wholesale Outlet Customer Service Always Is And Always Will Be Our Number One Priority. Takemi Select Wholesale Outlet 300 North dr. MELBOURNE FL 32935 We Will Beat Any And All Prices 1-800-841-2809 [email protected]

First, they said they did not change the policy, now that they have been caught, they admit to changing it, but they say they are not liable for errors on their website. Yes, you offered a contract, I accepted the contract... you cannot change it after it is executed without the consent of both parties. You are 100% responsible if you made a mistake in how the contract was written. The original policy only talks about the shipping cost for RETURNING the chair... not the original shipping that was free. Obviously, you felt the policy did not reflect what you meant, which is why you felt the need to change the policy after my complaint. I can tell you that I would not have agreed to the terms that you changed to, and do not consent to the amended contract that was attempted after the deal was completed. For anyone who has bothered to read this entire complaint... if your in the market for a massage chair, you want to make sure the massage feels good to you. If it cost you as much to return the chair as it originally costs, is it something you would want to take a chance on? If they felt the chairs were so good, they would not feel the need to include this clause in their 30-day guarantee. Keep in mind, they were actually implying that I was telling a falsehood about their policy until they got caught in a lie themselves. If they get caught lying once, what else are they lying about? Mike, All you have to do is stand up and be a man of your word with the original polciy. Agree to give me back all my money, and I will ship you back your chair. It is simply taking up space in my house.

The company & customer going back & forth regarding when the wording was changed; it's confusing however as a buyer, I myself will never buy from this company. For them to make such a big deal out of paying for shipping fees proves to me that they are not a company I would want to do business with. Regardless of who is right & who is wrong in the "legal" sense, any reputable company would do the right thing by the customer & just eat up the darn shipping charges! Are they that hard up for a profit that they'll go through all this instead?? Whatever happened to the customer is always right? I'm sure most consumers reading this post will agree with me & decide not to do businee with you, ever! So in the long run, by trying to prove that you are "right" & trying to save a dollar you've probably lost thousands in the long run! Have a nice day!

WE Update Our Website All The Time We Also Put In The Rev. Time We Try To Make The Sight More Insightful And More Consumer Friendly, And Yes You Can Use The Wayback Internet Archive To See That From March To July The 30 Day Money Back Guarantee Still Did Not Include Shipping It States And I " Shipping Cost Are Not Included In This Guarantee " You Did Not Want To Pay To For The Shipping And No One Told You Otherwise And Yes You Can Use A Shipping Company Of Your Choice. We We Figure In The Cost Off Shipping In Our All Of Our Prices If We Pay To Shipped To You And You Return It You Must Pay For The Shipping We Never Changed That Policy. " The 30 Day Money Back Guarantee Still Did Not Include Shipping It States " Shipping Cost Are Not Included In This Guarantee " WE Never Changed Our Policy Hello You Did Not Want To Pay To For The Shipping Period. Also When You Used The Web Site You Read This "Validity of Website Content" Although Takemi Select Wholesale OutletTM strives to keep its website complete and up-to-date, it may display inaccurate information intermittently. We do not guarantee exactitude or precision of any content of our website, including, but not limited to, product availability, product characteristics, or price. Furthermore, price changes and availability may be amended at any time. As owner of its own product, Takemi Select Wholesale OutletTM reserves the right to refuse service to any customer or alter the quantity of a product request. Additional authorization may be confirmed before acceptance or delivery of any order. Terms of Use - Amendments to Terms and Conditions The current terms and conditions may be redrafted, amended, or developed periodically. Legal notices or applications may override particular provisions of terms and conditions. "Shipping Cost Are Not Included In This Guarantee" WE Never Changed Our Policy.

Thank you for the support on my fight to get my money back from Takemi Select Wholesale Outlet - I made my purchase 8-19-07. The document was changed AFTER I filed the original complaint on this website. They changed the document just so they could quote their changes on here.

If you use the "way back machine" at web.archice.org you can see that the 30 day guarantee document WAS CHANGED to include a statement that the customer would be charged for shipping TO and FROM the customer on any return. The question now is WHEN was the document changed. If it was after the chair was ORDERED then it is not legally enforceable and the customer has good grounds to sue. Someone at Takemi should brush up on the UCC and basic contract law. Sure, they can change their policy whenever they wish, but that doesn't mean it's enforceable on a customer who has already ordered the product and therefore couldn't agree to a change that wasn't made as of the time of sale (time of contract.) Good luck.

I purchased an item and was told one thing... when I found the quality inferior, I asked them to honor the return policy they told me... they changed the policy after my purchase and want the change to be what they do. Yes, I do have an axe to grind... anytime someone cheats me, I get mad. If you choose to purchase from this company, that is your choice. I would strongly suggest you look at 3 different people who have filed complaints since the end of August and then decide if it is worth the risk.

Enough with the rhetoric! Any responsible, conscientious, consumer out there can see that this company is not a scam. I mean, why take the time to address a concern on RipOff Report of all places if you have something to hide? Their website is legit, and when I called to ask questions about the chairs their people were polite and knowledgeable. Just from browsing thru and reading this "smear campaign"-style garbage from Richva, it is obvious to me that he is out for some good old eVengence on a perceived wrong. There are millions of people like him out here on the WWW, and I usually call them 'griefers', 'trolls', or such (usually up to no good). Let's be objective. Sure, this company Takemi seems to be just like any number of other companies out there trying to make a buck on the internet. They don't have the greatest, most expensive massage chairs on the market, but I am shopping for one right now and Sharper Image wants me to pay like $3500 for a good chair. If I like what I see online and its cheaper, I might go for a Takemi. But I certainly will not believe everything this Richva guy says, simply based on his trivial whining and bickering, even going so far as to piggyback other people's gripes with the same company. Help me out, Rich! Tell me an unbiased review on the product, company, or service. I will do the same for you next time I file an expose' on this Orwellian Ministry of Truth known as Ripoff Report. Takemi should stop obliging this moaning crybaby with his "axe to grind".

If you were truely upset about having customers that had to file complaints on here... you would have worked with them to fix the problems instead of calling me a liar. I have the guarantee in writing and your not backing you word... Why would anyone want your product?

If you were truely upset about having customers that had to file complaints on here... you would have worked with them to fix the problems instead of calling me a liar. I have the guarantee in writing and your not backing you word... Why would anyone want your product?

If you were truely upset about having customers that had to file complaints on here... you would have worked with them to fix the problems instead of calling me a liar. I have the guarantee in writing and your not backing you word... Why would anyone want your product?

If you were truely upset about having customers that had to file complaints on here... you would have worked with them to fix the problems instead of calling me a liar. I have the guarantee in writing and your not backing you word... Why would anyone want your product?

I come to work just like we all do , one day at a time, trying my very best to treat all of my customers with the respect and dignity that they deserve. I can't help but feel why some need to file hurtful reports in the first place. I do not want to call anyone a liar, But We Have Taken The Time To Answer Each And Every One Of Your Responses Personly And With Professionalism. All I Can Say Here Sir Is Have A Nice Night. . At Takemi Select Wholesale Outlet Customer Service Always Is And Always Will Be Our Number One Priority. Takemi Select Wholesale Outlet 300 North dr. MELBOURNE FL 32935 We Will Beat Any And All Prices 1-800-841-2809 [email protected]

I have copies of the old and new return policy... the old one did not say anything about me paying for what was originally free.... as your change now says. By changing your documents after I filed my complaint, you are in fact, admiting at least it was poorly written. I also said Brookstone had NO COMPLAINTS ON HERE ABOUT THEIR MASSAGE CHAIRS.... I see you are skillful at the art of twisting. My point about the insurance policy is valid... if they make changes to the contract, they mail you updated copies. You have the option of not staying with them.... but the changes are not retroactive. Again... you have proved my point that instead of trying to make the customer happy when they file a complaint, you only try to tell them why they are wrong. Not very good customer service. You also never responded to the point of how is having someone pay $580+ to get a refund of $599 standing behind your product? Your sales reps told me differently at the point of sale then you claim now.... and the original 30 day guarantee backs what I was told.

Date City, StateTitle 1.6/21/2007 4:32:00 PM Tcs Pawn Co. Jewelry & Electronics Exchange Defective Ambient Brookstone Weather Station Ripoff Waterbury Connecticut Author: Glendale Gts, IllinoisAntiques & Second-hand : Tcs Pawn Co. Jewelry & Electronics Exchange Connecticut 2.4/4/2007 6:51:00 PM Brookstone RIPOFF, dishonest and fraudulent, rude customer service Merrimack New Hampshire Author: McAlester, OklahomaAppliances : Brookstone New Hampshire 3.12/16/2006 6:10:00 AM Brookstone Product not as described on web site ripoff Missouri Author: Niantic, ConnecticutToy Stores : Brookstone Missouri 4.3/16/2006 7:48:00 PM Riverstone and Brookstone Apartments ripoff changed lease before lease was completed Covina California Author: Covina, CaliforniaLandlords : Riverstone and Brookstone Apts California 5.3/6/2006 3:25:00 PM Brookstone Place Apartments ripoff Port Huron Michigan Author: Marysviile, MichiganCleaning Services : Brookstone Place Apartments Michigan 6.12/17/2004 8:06:00 AM Reservationrewards.com Ripoff unauthorized charges for membership resulting from order to Brookstone website Internet *EDitor's Suggestions on how to get your money back! Author: Longmont, Coloradoe-trade : Reservationrewards.com Internet 7.9/21/2004 2:02:00 PM WLI*ReservationRewards enrolled me @$7/month as a result of a Brookstone internet purchase w/o consent. Internet Author: Glenview, IllinoisOn-Line Stores : WLI*ReservationRewards Internet Approximately 7 Reports Found Showing 1 - 7 | Showing Page 1 of approximately 1

Once Again, Please Show Us Where Our 30 Day Money Back Guarantee Says Or Has Ever Said We Offered You Free Shipping No Where On The Document Does It Say That What It Did And Still Does Say Is 'That Shipping Charges Are Not Included In This Guarantee' We Do However Offer Free Shipping Out To Our Customers. But You See Sir When You Are No Longer A Customer There Is No Free Shipping. Just Like Most Stores On The Worldwide Web Also I See Lots Of Complaints For Other Massage Stores Both Here And The On The BBB As To You Saying That We Changerd Our Policies. Its Simply Not True! Go Look At Brookstone Or Any Shops On The Web. This Is The Industry Standard. If You Return Your Purchases, You Pay For The Shipping Period, And The Point That Policies Don't Change WithIn A Year Is Utter Nonsense. Everybody Gets Updated Changes To Their Home Owners Policies, Credit Cards And Banking Terms Practicly Every Other Month. It Always Seems That They Are Changing Something. The Following Is A Direct Quote From Brookstone's Official Web Site. BROOKSTONE RETURN POLICY We want you to be satisfied with every item you purchase from us. If a product purchased at Brookstone does not meet your expectations, you may return it with receipt within 30 days of purchase for a refund or merchandise credit. We will not accept any returns without a receipt. Returned products must be in new condition, be in original packaging and include all original parts. Within 30 days, products may be returned to our Returns Processing Center or to any Brookstone Store.* Before returning a product to our Returns Processing Center, please call 1-800-846-3000 for a Return Authorization and shipping instructions. Our hours are 7 AM to 1 AM (EST), 7 days a week. "Shipping and processing charges will not be refunded"

With the subject being said, let me answer their final question about why to buy anywhere else.... Because this is the ONLY company that sells massage chairs that has a complaint on here AND they have 3 complaints filed. The chair I purchased had a retail suggested price of $1599.95... I was comparing this chair to a $1499 model at Brookstone. They don't have any complaints on here about their chairs... I should have done that purchase... live and learn. Also, thank you for admiting in writing you changed the guarantee after my purchase. That is what I needed.

Please Show Us Where Our 30 Day Money Back Guarantee It Says Or Has Ever Said We Offered You Free Shipping No Were On The Document Does It Say That What It Did And Still Does Say Is 'That Shipping Charges Are Not Included In This Guarantee' We Do How Ever Offer Free Shipping To Our Customers But You See Sir When Your No Longer A Customer There Is No Free Shipping Just Like Most Stores On The Worldwide Web Takami Select makes no profit whatsoever on our shipping services nor do we charge any kind of restocking or handling fee. I Guess It Ok If You Stick Us With Your Shipping Cost Of ($582.80) Because You Made A Mistake Or Dont Like Your Chair. Sir We Have Plenty Of Satisfied Customers Because We Will Beat Any And All Prices! And Our Friendly Customer Service Staff Is There To Answer Your Question Before During And After The Sale. Also As Far As The Original Email You Received It Looks Like A Industry Standard Response A Simple CheckList Of How To Proceed. By The Way Our Chairs Are Just As Nice Or Better Than Our Competition At A fraction Of The Cost. But Lets Be Honest You Need To Compare Apples To Apples Not Oranges You Did Buy Our Least Expensive Base Model Its A Nice Chair But If You Wanted A $3000 To $5000 Dollar Chair Might I Suggest The NEW 2007 Model Takemi Jade Melody 11000 Comfort Masseuse It Will Outperform Most $3000 To $5000 Dollar Chairs On The Market Today For Only $1449.95. Also Just To Set The Record Straight Bringing Over A Decade's Worth Of Proven Retail Success, Service and Satisfaction, Takemi Select Wholesale Outlet Is Committed To bringing the world's best products to you. Thats Also Way We Have Personly Taken The Time To Answer Each And Every One Of Your Responses Personly Because We Really Do Care About Our Customers. I Suggest That Anyone Reading This Complaint, Ask Themselves If Your In The Market For A Message Chair We Have The Best Selection At The Lowest Price Bringing Over A Decade's Worth Of Proven Retail Success, Service and Satisfaction And Only 3 Complaints in 1 year Not A Bad Track Record. Why Buy Anywhere Else. Takemi Select Wholesale Outlet 300 North dr. MELBOURNE FL 32935 We Will Beat Any And All Prices! 1-800-841-2809 [email protected]

Actually, I will repeat this for the last time. I called and confirmed PRIOR to ordering with your "helpful" sales rep, that if I did not like the chair, I only had to pay return shipping to you. This is what your return policy also said at the time of my purchase (and I do have a copy of the document from the time of purchase). I got the chair and realized the quality was WAY BELOW my expectations and called to return the chair. At that time, is when you decided to add an additional fee and change your return policy. You claimed in here that you had the right to do that. You have ALOT to learn about contract law and customer service. Yes, you may change your documents when you desire... however, when a deal is consumated, that locks in what your documents said for that customer. You can only change the for future deals. You made a comment about having an insurance policy or credit card. The same rules apply. When you have an item such as a health insurance policy, you have that contract for 1 year. During that year, the terms and conditions are set. Upon your policy renewal, the insurance company then sends you a new contract with new terms which you have the option to accept or reject. If you gave good customer service, you would not have this many complaints in such a short time span. Keep in mind that this is only the people who have gone to this site to complain. It does not count any other unhappy consumers who just decided to not fight your policies. Now, whenever someone googles your company, all of these complaints come up. People will read how you changed your documents after the deal. Based on this purchase, your 30 day guarantee would cost me over $580 of the $599 purchase. What kind of guarantee is that? Is that a company that stands behind it's product? Your last post said I am the only one... but read the other complaints. If you have 3 in a one month period, I would not be surprised to see even more come up in the future. Most good business people would respond alot differently if they had a complaint filed in a public venue. Instead of argueing with a customer about why you feel they are idiots, a good business person would try to take a negative like this, and turn it into a postive. They would offer the consumer a solution that would make them happy. It would also show future potential customers that you would work to make them happy if they have a problem.... instead of telling the customer that they don't know anything. At this point in the complaint... very few people are going to read the entire thing. They are going to see it as a company that if simply trying to not stand behind the product. When they read that, they will simply find another company to do business with . All you have done with your responses, is made everyone else's points for them.

You Have Responded To All 3 Reports With Your Nonsense Any One Can See The Truth Here No Sir You are wrong... that was the whole point of Our response. You purchased the chair because of our 30 day guarantee It Clearly Stated That Shipping Was NOT INCLUDED. When You wanted to return you chair, (within days of receiving it) you Refused To Pay the Shipping Charges On The 30 day guarantee it Is And Was No Shipping You New This when You purchased the chair. Any Questions Or Concerns Regarding Any Of Terms And Conditions Can Be Answered Directed By Speaking Live To Our Helpful And Friendly Customer Service Staff From 10:00 AM To 9:00 PM Est.Time And Sumday From 10:00 AM to 6:PM Est. at 1-800-841-2809 Or Please Write To Us Takemi Select Wholesale Outlet, 658 N. Wickham Rd., Melbourne, FL 32935. Takemi Select Wholesale Outlet 300 North dr. MELBOURNE FL 32935 We Will Beat Any And All Prices 1-800-841-2809 [email protected]

You are wrong... that was the whole point of my complaint. I purchased the chair because of what your 30 day guarantee was. When I wanted to return the chair, (within days of receiving it) you changed the 30 day guarantee from what it was when I purchased the chair. If you read the total of all THREE complaints about this company on this website, a reasonable consumer would see how you treat your customers. I am sure the sheer volume of complaints about your company just during the month of September, will make any consumer nervous about purchasing from your company.

Mike should become familiar with the UCC and basic contract law. Yes, they reserve the right to change the TOS and warranties. HOWEVER, the terms posted at the time of sale are binding and cannot be legally enforced if they are changed AFTER the time of sale. It appears that the warranties document was amended in August 2007 to include ""the actual costs of shipping to and from the customer will be deducted on any and all returns.*"" The warranties document BEFORE this ammendment does NOT include this statement and can be verified at archive.org/web/web.php So, if this ammendment was posted after the OP ordered the chair, it's not enforceable. The OP would have a very good case for civil court.

Because You Made A Mistake Or Dont Like Your Product And Go Past Your 30 Days Its Our Fault. Sir We Have Plenty Of Satisfied Customers Because We Will Beat Any And All Prices! And Our Friendly Customer Service Staff Is There To Answer Your Question Before During And After The Sale. Any Questions Or Concerns Regarding Any Of Terms And Conditions Can Be Answered Directed By Speaking Live To Our Helpful And Friendly Customer Service Staff From 10:00 AM To 9:00 PM Est.Time And Sumday From 10:00 AM to 6:PM Est. at 1-800-841-2809 Or Please Write To Us Takemi Select Wholesale Outlet, 658 N. Wickham Rd., Melbourne, FL 32935. Takemi Select Wholesale Outlet 300 North dr. MELBOURNE FL 32935 1-800-841-2809 [email protected]

First, I would like to thank Mike for his professionalism in his responses to show me how I and the rest of the world should do business with a company that will change the terms of the contract AFTER it is executed. Of course, the terms are changed by that company for their benefit. Yes, thank you for giving the consumer all of the information they need to determine if they should do business with Takemi Select Wholesale Outlet (owned by Netwise for Health, LLC).

Sir I Guess You Never Had A Insurance Policy, Credit Card, Checking Or Savings Account, Car Or Home Loan Our Terms The Terms You Agreed To When You Entered Our Web Site. Amendments to Terms and Conditions The current terms and conditions may be redrafted, amended, or developed periodically. Legal notices or applications may override particular provisions of terms and conditions. By The Way Please Show Us Where Our 30 Day Money Back Guarantee It Says Or Has Ever Said We Offered You Free Shipping No Were On The Document Does It Say That What It Did And Still Does Say Is "That Shipping Charges Are Not Included In This Guarantee" We Do How Ever Offer Free Shipping To Our Customers But You See Sir When Your No Longer A Customer There Is No Free Shipping Just Like Most Stores On The Worldwide Web Takami Select makes no profit whatsoever on our shipping services nor do we charge any kind of restocking or handling fee. I Guess It Ok If You Stick Us With Your Shipping Cost Of ($582.80) Because You Made A Mistake Or Dont Like Your Chair. Sir We Have Plenty Of Satisfied Customers Because We Will Beat Any And All Prices! And Our Friendly Customer Service Staff Is There To Answer Your Question Before During And After The Sale. Also As Far As The Original Email You Received It Looks Like A Industry Standard Response A Simple CheckList Of How To Proceed. By The Way Our Chairs Are Just As Nice Or Better Than Our Competition At A fraction Of The Cost. But Lets Be Honest You Need To Compare Apples To Apples Not Oranges You Did Buy Our Least Expensive Base Model Its A Nice Chair But If You Wanted A $3000 To $5000 Dollar Chair Might I Suggest The NEW 2007 Model Takemi Jade Melody 11000 Comfort Masseuse It Will Outperform Most $3000 To $5000 Dollar Chairs On The Market Today For Only $1449.95. Also Just To Set The Record Straight Bringing Over A Decade's Worth Of Proven Retail Success, Service and Satisfaction, Takemi Select Wholesale Outlet Is Committed To bringing the world's best products to you. Thats Also Way We Have Personly Taken The Time To Answer Each And Every One Of Your Responses Personly Because We Really Do Care About Our Customers. I Suggest That Anyone Reading This Complaint, Ask Themselves If Your In The Market For A Message Chair We Have The Best Selection At The Lowest Price Bringing Over A Decade's Worth Of Proven Retail Success, Service and Satisfaction And Only 2 Complaints Not A Bad Track Record. Why Buy Anywhere Else. Check out what A Few Our Satisfied Customers Are Saying About Takemi Select! One is just not enough for my chiropractic clinic! My Takemi Jade 5000 massage bed has been a real hit with my massage therapists and patients alike. I've been so impressed with the results that I decided to put the new Jade Melody 11000 massage chair into action as well. The versatility and deep therapeutic benefits offered by these Takemi Select products is unlike any therapies I have used in my office over the last 30 years! Dr. Richard Zxxxxxx ----------------------- I live in South Carolina. I called to order the jade melody 11000 on Monday,it was shipped on Tuesday. I received it at 2:00 P.M. Thursday. Great product, Excellent service! It was a Pleasureable experience. Thanks. Ken Pxxxxxx -------------- I received my Takemi 7000 after a two plus month delay. It was worth the wait!. I purchased it for my father who is 87 years old and has had major back surgery a few years ago. He just loves the massage he got the minute he sat in the chair. He will run the 15 minute pre-progam five times over. It makes his whole body feel relaxed. The chair quality is excellent and the leather is beautiful. I have had three friends try the chair and they each want to order one. Mark Sxxxxx --------------- We absolutely LOVE our Vista BodyWonder ! It is like having your own personal masseuse right in your own home. My chair is the first place I head as soon as I come home from work. Whenever I have friends over they absolutely can't believe how great it feels and they all want to order one for themselves. When I tell them what these chairs sell for and the comprehensive and outstanding service that each customer receives they just can't believe it. What a great quality product and for a fraction of the price of the others !!! One Extremely Happy and Satisfied Customer! Christie Ixxxx ----------------------- My Takemi bed has been a life saver. My back and legs hurt so bad, I didn't care if I lived or died. Now I feel like a young man again, and I'm 76 years old. Thanks for a wonderful product. Virgil Kxxxx ---------------------- I almost bought a xxxxx bed but decided to research the competitors and found the Takemi - amazing ; double the bed for half the price ! - yes i couldn't believe it - how could this be so - the Takemi is such a more beautiful design and yet it is way cheaper ! hey i don't care i am the winner here and so is my back. Nick Kxxxx ------------------- We purchased a massage chair from your company last month and we are very happy with it.. excellent job. Thanks. John Rxxxx ---------------- I have had your massage chair for a week. Just fantastic. Not only a great massage but great results. Thanks. Don D -------------------- Wow! The Takemi Massage Bed has saved me from surgery, had bad shoulder. Dr. Said I would need 6 months therapy after surgery. After using the bed for 2 months, I don't need surgery and have no pain in my shoulder and I could not even raise my arm over my head. Thanks so much. Thank you so much. Very happy with my bed. Laudie Pxxx ---------------------- I love my Jade Melody 9000. I have had problems with my lower back since I had my epidural almost 8 years ago. I see my chiropractor monthly, which definately helps, but is not always practical on a day to day basis. Every morning I set my chair on a "kneading back stretch" and I am good to go for the day! It is totally awesome! My husband is a firefighter and he he uses it to "destress" after a 24 hour shift and 8 hours of sleeping on a cot. Even my 7 year son loves it. He bounces of the wall most of the time, but put him in the this, and for 15 minutes, it's heaven for everyone! Thank you Takemi!! Theresa Mxxxxx ----------------------- I received my massage chair last Friday. It was not supposed to be here until Monday, but I just wanted to tell you I love it. I was having terrible pains in my legs at night and I could not sleep. Since I received my chair, I have had no pain at night and I can sleep all night. Thank you so much. Jeanette Sxxxxxxx ------------------------ I called Sunday morning to discuss your massage chairs. Paul was very helpful and I ended up ordering a chair. Thanks William Exxxxxx ------------------------- We just received our chair today. It arrived in perfect shape and our only problem was moving it upstairs. After my Wife, Son and I finished I was more than ready to use the chair. Now all I have to do is git my wife and son to let me have a chance at it. I don't know why we didn't get one earler. The fit and finish and quality of the componants are fantastic. It will get many hours of use on the years to come. Oh yea after using the chair, finally I had the best night sleep I have had in years. Thank you for a great product. Russell Kxxxxxxx I don't think that my first E-mail was delivered so I just wanted to say again that I am very happy with the black Takemi Shiatsu massage chair that we purchased from your company. Thank you for everything! Great Price and wonderful product! All the best. Stephen Sxxxxxx ---------------- Thanks for all your help Dan overseeing that we got the chair and that we understand how to use it. I was skeptical whether my husband and I would like the chair because we could not try it out, since we are on the West Coast and Takemi is located in Florida, but we are thrilled with the it! We purchased the Takemi Jade Melody 9000. It has a lot of options and seems to be well built. So well built, I think my husband has become molded to it! He used it three times in one day and fell asleep all three times! Thanks again I feel we will get many hours of enjoyment out of the chair. P.S. Hurry up and get a West Coast location we need Takemi here! Christina Cxxxxxx ------------------------ Wow, what a lovely chair!!!! I purchased a Melody 11000, it took 2 months to get it over here, but it was certainly worth the wait. Just absolutely love your product; lovely color too, matches my furniture perfectly! I will recommend your product to any one! Fred Nxxxx ---------------------- Just want to say how happy I am with the Takemi Massage Bed. I ordered the bed on a Thursday night and it arrived five days later. The short shipping time and tracking available really impressed me. I have been using the bed daily and it has done wonders for relaxing me after a stressful day at work.The jade rollers and far infared seems to help with the arthritis in my hips as well. I have also been very pleased with the helpfulness and quick reponses from the company staff whenever I have called or sent an email.I have used other massage beds and the Takemi is the best. Great bed at a great price. PS: My husband complaints that he doesn't get to use it and that I don't share. Thanks again for all your help and for a product that exceeded my expections. Just wanted to let you know I received the check for the price difference. Thanks again for all the good customer service you provide. Best wishes for the success of your company. Mary Hxxxxxx ---------------------- Very impressed with the knowledge and helpfulness of customer service. Ordered on line, excellent web layout, straightforward to follow. My product was delivered with in two days of placing the order, great job. Customer service provided information to about the website and ticket number (everyone was very profession and courteous). After going to companies website and entering ticket number, package was do to arrive that day. I called the delivery company and the driver was five minutes away. The driver was very polite and accommodating. Great Job, hope to enjoy the 9100 Comfort Masseuse. Erik Exxxx -------------------- I told my friend how much I loved my Takemi bed. I gave him your phone #, He said I know how much it has helped you. So he went ahead and bought one also. He came over today and used my bed, he was too anxious to wait to get his bed. Thanks again for a great product... Gary Lxxxxx ---------------------------- MIKE, I DID IT!!! I ORDERED THE CHAIR. YOU ARE SUPER GREAT, THANK YOU SO MUCH FOR ALL THE TIME YOU TOOK WITH ME. YOUR THE GREATEST BABE. Christie Bxxxxx ---------------------- We received our bed yesterday, March 28 2007. Thank you for a very fast service. You have an excellent customer service. Thank you, Kim for convincing me to buy this bed. Gemma Sxxxxx -------------------- Hi, I ordered the Takemi Jade Vista 5000 Massage Bed last night but had a few questions to ask through email. Thanks so much to Dan and Paul for the prompt response and thorough information I needed. I am very impressed with your operation and faithfulness to your word. I look forward to enjoying my new massage bed. God bless you and your Company abundantly! Claudette Gxxxxx ----------------------------------- Good Morning Robert. I received the chair and it works great. I wanted to thank you for all you have done for me. Thank you again, Robert. Harold Wxxx ------------------------ I recently made the decision to purchase the Takemi Jade Meolody 11000 Comfort Massage chair. This wasn't an easy choice as I had researched the Sanyo, Panasonic and Ikana chairs and couldn't believe that your chair at your price would compete with theirs even though theirs cost twice as much. Nevertheless, I came into the showroom tested the chair and found it to be very equivatent in features and comfort. I've been enjoying it ever since. Meeker ----------------- Would like to commend on the first class customer service I received today. Mike, the Takemi customer representative, was extremely helpful and very knowledgable in the Takemi Jade Melody 11000. He quickly helped me troubleshoot the power issue, and spent time to go over the features and benefits of the chair I just purchased. I am a very happy customer and will definitely recommend Takemi Whole Sale and the Melody 11000!!! Son Nxxxx Any Questions Or Concerns Regarding Any Of Terms And Conditions Can Be Answered Directed By Speaking Live To Our Helpful And Friendly Customer Service Staff From 10:00 AM To 9:00 PM Est.Time And Sumday From 10:00 AM to 6:PM Est. at 1-800-841-2809 Or Please Write To Us Takemi Select Wholesale Outlet, 658 N. Wickham Rd., Melbourne, FL 32935. Takemi Select Wholesale Outlet 300 North dr. MELBOURNE FL 32935 1-800-841-2809 [email protected]

To anyone who has read this complaint (and the other complaint filed on this website about Takemi Select)... you can read how they have treated customers who felt they had to go to this measure to try to get some help. I suggest that anyone reading this complaint, ask themselves how they would feel if they had an issue with this company, and this is the way it was handled??? You can also tell the total lack of disregard this company has treated at least two customers. Mike, Your TOS allow you to change the terms... up until a deal has been struck. At that point, it becomes a legal contract. By law, you cannot change the terms after the contract has been executed. To anyone reading this: Below is the original email I received to my email (after the phone call) requesting an RMA #.... please note that this response is not in accordance with their posted policy and earlier comments. It appears they are doing everything they can to avoid having the customer return the product (please keep in mind this chair was less than $600 delivered): Richard, A common thing the doctors do whith their chairs, is use an extra foam padding under the original padding to make it softer on the user. Otherwise, to start the return procedure you will need to do the following: To receive an authorized RMA# and refund. You must First Fax or Mail us a Copy of the Original Receipt. These are Non-Transferable Receipts and Warranties and without a confirmation copy of your original order receipt we cannot issue an RMA# for return or refund. Please Mail to: Takemi Select Outlet 300 North Drive Ste.106 Melbourne, FL 32935 Or Fax to: 321-406-1532 You will need to send the product back in it's original box with its original packing materials. (prevents damage during shipment). Please re-read the 30 Day Money Back Guarantee. Please read the "Terms of Use" at the bottom of each web page. Please give attention to the shipping portion. The shipping has to be PRE-PAID in advance. You will be required to pay for the total shipping of the order (the original delivery cost plus the return shipping back to us). Before we can issue an Rma# . Without an RMA# we cannot accept your returned product for refunding. There must be a copy of the receipt showing that the LTL. shipping charges are paid in full. We are not responsible for the shipping costs associated with your returned product.. The original delivery cost was 290.46. To pick up the chair and bring it back cost 292.34 The total cost to pre-pay before we can issue you an RMA# is $582.80 Email best time and number to reach you at (during regular business hours). Or please, call: The office # is 321-751-7168 Mon thru Fri 10am to 6pm Eastern. Please let me know what to do for you. Thank you Mike Takemi Select

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Liability Limitations Takemi Select Wholesale OutletTM, is not responsible for any virus, computer malfunction, or similar defect that arises from accessing Takemi Select Wholesale OutletTM or any damages to your computer or telecommunication equipment. Neither Takemi Select Wholesale OutletTM nor any officers, directors, employees, agents, successors or assigns, nor any party involved in the production or transmission of this web site, shall be liable to any user of the site for any damages arising from the use, misuse, or the sales from this web site. Amendments to Terms and Conditions The current terms and conditions may be redrafted, amended, or developed periodically. Legal notices or applications may override particular provisions of terms and conditions. Jurisdiction & Choice of Law These terms and conditions are binding upon you and prevail over any other agreements between you and Takemi Select Wholesale OutletTM, and Takemi Products International, Inc. Terms and conditions will be construed under Florida law. Any causes of relief must be pursued in federal or state courts of law without recognition of principles of conflicts of law. The applicable written version of the terms and conditions are admissible in legal proceedings and are subject to the same rules of evidence as comparable business documents. Suspension or Termination Takemi Select Wholesale OutletTM may discontinue or interrupt your customer account for any discretionary reason, including no reason. Prior to termination, you are responsible for any orders placed, including, but not limited to, any charges accrued on the account. All or some portions of Takemi Select Wholesale OutletTM may be discontinued, altered, or temporarily suspended at any time without notice. Informational Content The information contained on Takemi Select Wholesale OutletTM is not meant to constitute professional medical advice. The products listed should not be used to diagnose, or treat any health issues. If you have any pre-existing medical conditions, prior physician approval is required before using any of the products. Indemnification Clause You agree to indemnify and Takemi Select Wholesale OutletTM, and Takemi Products International, Inc., including but not limited to, its officers, subsidiaries, successors and assigns, employees, and the like harmless from any cause of action, including reasonable attorney costs made by a third party for any claim stemming from any use of Takemi Select Wholesale OutletTM. This indemnity remains whether or not the website is still in existence. No Waiver of Terms and Conditions Takemi Select Wholesale OutletTM may or may not enforce the stipulations noted in the terms and conditions. This, however, does not equate to a relinquishment of corresponding terms and conditions. If a court deems any of the terms and conditions unfounded, the parties accede that the intentions of the terms and particular provisions shall govern. Any cause of action in relation to use of Takemi Select Wholesale OutletTM, including, but not limited to, dispute with the applicable terms and conditions must be filed within one year. Otherwise, the claim may not be renewed anytime thereafter. Contact Information Any questions or concerns regarding these terms and conditions can be directed to Takemi Select Wholesale OutletTM, 658 N. Wickham Rd., Melbourne, FL 32935. We may also be reached at 1-800-841-2809.

First, I am a male... Yes, I realize I said I would not respond... but here again is proof that they have lied. Good thing I printed off the 30 day Guarantee as soon as I had a problem. They have now changed this document because of the complaint. I do have a hard copy of their document, so I guess it just shows what type of company we are dealing with. If anyone needs to see a hard copy of the original document, please feel free to ask.

And I quote "Although Takemi Select Wholesale Outlet does offer free shipping costs to our customers the actual costs of shipping to and from the customer will be deducted on any and all returns." all of this is confirmed in our 30 day policy posted on or website. takemiselectwholesaleoutlet.com/docs/warranties/warranty-30day.pdf Again We cannot be held responsible for someone that does not want to bother to read our 30 day money back warrenty. Takami Select makes no profit whatsoever on our shipping services nor do we charge any kind of restocking or handling fee. She clearly did not want to pay the shipping charges incured for Her return order. takemiselectwholesaleoutlet.com/testimonials.php You may obtain service advice, or an RMA number by contacting the Takemi Select Wholesale Outlet Customer Service department toll-free at 1-800-841-2809.

If you read their 30 day guarantee, it does say that you have to ship the item back at your expense... using any shipper you want. IT DOES NOT SAY YOU HAVE TO PAY THEM FOR WHAT WAS ORIGINALLY FREE!!!! This was also confirmed with the sales person prior to the order being completed.... now they are changing their tune. Their original email to me was that I had to pay them for shipping BOTH WAYS for a total of $582.80 prior to them issuing me an RMA. Please keep in mind... I am now the second person who has complained on this website in just the past couple of days. That would tend to point to where the problem lies. I am not going to get into a contest with this company on this website and won't respond to anything else they say on here... anyone would would like to see the email from them, please contact me directly and I will be more than happy to forward the information to you.

She was told she could use any shipping service if she wanted to return the chair as well as Although Takemi Select Wholesale Outlet does offer free shipping costs to our customers the actual costs of shipping to and from the customer will be deducted on any and all returns. all of this is confirmed in our 30 day policy posted on or website. takemiselectwholesaleoutlet.com/docs/warranties/warranty-30day.pdf I Say Again We cannot be held responsible for someone that does not want to bother to read our 30 day money back warrenty. Takami Select makes no profit whatsoever on our shipping services nor do we charge any kind of restocking or handling fee. She clearly did not want to pay the shipping charges incured for Her return order. takemiselectwholesaleoutlet.com/testimonials.php

When I spoke to the sales person prior to ordering, that I would have 30 days to decide if I like the chair. If not, all I had to do was call, and they would give me an RMA number and I would have to ship the chair back at my expense. I was also told I could use any shipping service I wanted to return the chair (all of this was confirmed in their 30 day policy posted on their website). When I called to return the chair (just a few days after receiving it)....They told me I could not call to get the RMA number, I had to email. When I emailed, I was told that prior to being given an RMA number, I first had to fax the receipt to them (that they had originally emailed me)... then I had to call and PREPAY shipping both ways ($582.80) before the authorization number would be issued. ANYONE WISHING TO SEE THIS EMAIL, I am more than happy to share it with them. When I first got this email (I was by my computer when it came in), I IMMEDIATELY called the phone number to the person who sent the email. When I asked for this person, I was told they had left. When I explained that I got an email 30 seconds ago.... all of the sudden, the line started "breaking up"... and was told they just walked out the door. To this day, all I have gotten was emails, but never the returned call. They have refused to issue the RMA number without my prepayment of their shipping charge. I am being forced to seek other avenues to get my funds back. Just notice, I am not the only one who has complained about this company now.

Takemi Select offers a 30-Day Moneyback Guarantee - Our guarantee to you ensuring your satisfaction with our products. Click Here To View http://takemiselectwholesaleoutlet.com/docs/warranties/warranty-30day.pdf http://takemiselectwholesaleoutlet.com/testimonials.php We only require that the customer follow the instructions in the 30 day money back guarantee which clearly outlines if your not clearly satisfied you can get a full refund less shipping and handling by calling our toll free number 1-800-841-2809 and requesting a RMA number it's that simple. This individual clearly did not want to pay the shipping charges incured for their order. Takemi Select Wholesale Outlet prides itself in having the lowest prices and best selection and customer service. We cannot be held responsible for someone that does not want to bother to read our 30 day money back warrenty. A massage chair does not weigh the same as a pair of shoes. If we did not charge shipping on return items as everyone else in the industry we would not be in business very long. As far as using our shipping service or choosing one of your own that is clearly the customers decision as stated in our 30 day money back policy. We offer our shipping services as a courtesy because we generaly receive a much lower price for the customer. Takami Select makes no profit whatsoever on our shipping services nor do we charge any kind of restocking or handling fee. Also, here is a link to the only services we use https://takemiselectwholesaleoutlet.com/tracking.php So we have know idea why this individual included their link to a shipping company we don't even use. Takemi Select Wholesale Outlet stands behind the quality and satisfaction and would put our product up against any comparable massage product on the market today for a fraction of what it would cost you anywhere else.