#2UPDATE Employee
Thu, December 03, 2009
To all of our valued clients, and to those considering;
Hiring a tax relief firm to settle your tax debt
is one of the most important financial considerations of peoples
lives. You need to be assured that the firm you hire will live up to
your expectations and provide reliable support and outstanding results.
The Ripoff Report (ROR) has been a popular, reflexive research tool for
many consumers as it promises to bring clarity to the sometimes foggy
hiring process by illuminating both bad service and poor results. The
ROR has the potential to be a terrific, impartial forum to base
decisions off of. Its shortcomings, however, are very important to
consider.
In the nine years Tax Inc. has been in business, we
have received roughly 30 anonymous statements on the RORs website.
Some of these statements I'm sure are valid, while others seem to be
less so. The problem is, the complaints are all anonymous. There is no
verification process from the ROR to validate the source of the
complaint and no feasible way for our firm to mediate the issue. The
ROR is simply an open forum allowing anyone to post derogatory
statements on our company with complete uncertainty that those
statements are accurate or truthful. This contradicts the RORs
ultimate agenda: to help consumers make impartial, informed hiring
decisions. If the statements were verified, and mediation sought, it
would better highlight the steps our company has taken to successfully
manage complaints and allow for stronger decision making. It does not.
Though
we strive to avoid complaints altogether, the unfortunate reality is
that, as in any healthy company, complaints will invariably arise. This
can be for a variety of reasons, and as we enter our tenth year of
doing business and our 20,000th client, we've tried to isolate the
causes and repair any inconsistencies within our organization that may
have been a contributing factor. The complaints generally fall into one
of several categories:
Not returning phone calls promptly
Poor handling of account
Errors on paperwork
Unhappy with outcome of the case
Admittedly
there have been valid instances where we have not serviced the client
to the standards we expect, and where appropriate have made every
attempt to reconcile the mistake or oversight. But failures,
fortunately, do have their importance. They allow us to better
understand the service process within our firm and tighten the screws,
thereby strengthening our approach to customer service.
On
a final note, I have provided a few of the standout accomplishments
this firm has achieved in the nine years since we first opened our
doors. Im hopeful one day the ROR will provide a section for this
alongside the disputes:
To date, our approval rating is greater than 99%. Thats better than GM, Apple
or H&R Block, combined.
The odds of having a poor experience with our firm are less than 1%.
We generate 30% of our business through referral. Happy clients happily promote.
We pioneered a proprietary information management system to expedite form
drafting and increase resolution response by 80%. We know of no other company to
provide this type of cutting-edge technology, and have been approached to license
the software numerous times.
We provide pro-bono work for the elderly and economically hardshipped.
We
get letters from satisfied clients every month, and proudly post them
in the office and list them as success stories on our website for
inspiration. We hope to someday count yours among them.
Sincerely,
Josh Silver, CEO
Tax Inc.
Stacey
Dallas,#3Consumer Comment
Thu, November 13, 2008
As the daughter of a CPA - NEVER EVER go to anyone who has no knowledge in the field of tax law Find a good lawyer and mediate because if you do not then I can guarantee the IRS will take you for everything you have Next time - file your taxes and pay if you owe them - will save you a time and trouble
Perry
Los Angeles,#4UPDATE Employee
Wed, November 12, 2008
I left Tax Inc. in January of 2007 due to hospitalization. As a professional in the tax relief field for over 8 years. I would never guarantee any resolution until the case has been created and investigated. For someone to file a complaint 14 months AFTER I left the company, AND being able to quote some clearly rehearsed dialog, that person is clearly including me in a problem that I was not part of. I did not speak to Ms. McAllen at any time after Jan. 2007, nor did I promise her anything. In, fact, I do not show her name in any of my records that I ever DID speak with her. If she had a problem with the employees at Tax Inc., it obviously occurred AFTER I was gone.