- Report: #11122
Complaint Review: Tax Ready - Las Vegas Nevada
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Author Not Confirmed
Why?
Tax Ready
4310 S. Cameron ST Las Vegas, 89103 Nevada, U.S.A.
Phone:
702-220-4975
Web:
N/A
Categories:
Business Rating:
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Tax Ready's 30 Day Cancellation Refund is a lie *UPDATE
Well i have read most all of the complaints from everyone and can sympathize with you which is something this company does not do. My husband and I decided that we should try to get some extra money back in our taxes so we signed up with Tax Ready and then decided that it was something that we just didnt have time for because too many things were going on in our lives.
Well i followed their cancellation policy to a tee...faxed the cancellation letter...confirmed they recieved it and spoke with someone in the compliance department, Mr Graziano, who agreeded that we cancelled and said that we would recieve our refund within 30 days...
well needless to say 30 days came and went with no cancellation refund..so I started with the phone calls with ok well we promise your refund will not go past 60 days...you will definitely have it before then....so I thought ok I'll give it until then...guess what yup 60 days came and went and then i heard the story we will put you on our "priority list" and you will recieve your refund within the next week...in the mean time my husband got layed off..I have a 4 1/2 year old daughter and I am 7 1/2 months pregnant...
ok so here it is almost near christmas and I thinking that these people would have some kind of heart and be understanding but all they did was pacify and make promises..I was really depending on the money to be able to at least be able to buy my daughter some christmas presents....
then I spoke with Dexter Moore and he so devoutly promised my refund would be there on Dec 31 and yup you guessed it that day came and went to with phone call after phone call to Dexter with the response "I will have to call you back I dont have your file" or "someone has your file I will go get it and call you back in 5 minutes" nothing but excuse after excuse and all I can do is cry in frustration...
but, here I am still without a refund almost 90 days and I am at my wits end..I have filed a complaint with the BBB of Nevada with no response yet...I would appreciate any help in getting my refund that you can give..thanks for listening
Click here to read other Rip-off Reports on Tax Ready
Well i followed their cancellation policy to a tee...faxed the cancellation letter...confirmed they recieved it and spoke with someone in the compliance department, Mr Graziano, who agreeded that we cancelled and said that we would recieve our refund within 30 days...
well needless to say 30 days came and went with no cancellation refund..so I started with the phone calls with ok well we promise your refund will not go past 60 days...you will definitely have it before then....so I thought ok I'll give it until then...guess what yup 60 days came and went and then i heard the story we will put you on our "priority list" and you will recieve your refund within the next week...in the mean time my husband got layed off..I have a 4 1/2 year old daughter and I am 7 1/2 months pregnant...
ok so here it is almost near christmas and I thinking that these people would have some kind of heart and be understanding but all they did was pacify and make promises..I was really depending on the money to be able to at least be able to buy my daughter some christmas presents....
then I spoke with Dexter Moore and he so devoutly promised my refund would be there on Dec 31 and yup you guessed it that day came and went to with phone call after phone call to Dexter with the response "I will have to call you back I dont have your file" or "someone has your file I will go get it and call you back in 5 minutes" nothing but excuse after excuse and all I can do is cry in frustration...
but, here I am still without a refund almost 90 days and I am at my wits end..I have filed a complaint with the BBB of Nevada with no response yet...I would appreciate any help in getting my refund that you can give..thanks for listening
Click here to read other Rip-off Reports on Tax Ready
2 Updates & Rebuttals
TAX READY STILL A RIP OFF
#20
Tue, February 12, 2002
Well since i last posted a report i thought i had gotten somewhere with someone at the company.....i even got a check in the mail with my refund....was very happy well guess what i deposited in my bank come to find out they made stop payment on the check...so again i started with the phone calls and finally got someone who said "oh i am so sorry about that we are in the process of switching banks and will reissue you another check in a week...ok so now its 2 weeks and no check...so i decided to call the bank that the check was drawn on to see if in fact the story of switching banks was true...and here is a big surprise...it wasnt true...the girl at the bank couldnt understand why stop payment was made on the check and the only way it could have been done was someone from Tax Ready had to actually call the bank and say they wanted to make stop payment on my check and give the check number....so here i am once again back where i started from...please help!! Post your Consumer Suggestion below, please.
Thanks
Jennifer
Glenolden, Pennsylvania
getting together a client list of people I am talking to to join in a fraud complaint to Las Vegas Metro.
#30
Fri, January 11, 2002
They filed the following rebuttal to the above Rip-Off Report:
Their name: Debbie
Their relationship to the company: Consumer Suggestion
Rebuttal:
Having no way to contact you I have dug up not only the owners name and address of Tax Ready but am getting together a client list of people I am talking to to join in a fraud complaint to Las Vegas Metro. You are a step farther then we are but I have the time to push and call and check up and file complaints against this company. Please contact me if you need information I may have and where I am at at the fraud complaint. Don't
give up maybe I have more time to help you and other with this company to get the money back or service we have paid for. I personally just want the money back because they lied and want an additional $2000 to do what they promised me when i PAID THE $995.00
