- Report: #1135858
Complaint Review: Taxact - Cedar Rapids Iowa
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Author Not Confirmed
Why?
Taxact
Cedar Rapids, Iowa, USA
Phone:
319-373-3600
Web:
https://www.taxact.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Taxact Taxact.com deceptive - website does not inform they cannot efile State Taxes until AFTER paying/printing Cedar Rapids Iowa
Unfortunately I had the same experience as the others - I was doing my state taxes and I did not appear to be informated that I could not efile my state taxes until the final page of printing them out. I was dumbfounded to see I had to sign a copy and phsically mail them into the Nebraska Dept of Revenue, what is this the 1990s?
I then completed the FREE efilig though the Nebraska Depart of Revenue's website which took about 20 additional minutes. I then contacted TAXACT.com's customer service to ask for a refund, since I paid $16 to print my state taxes which I would never had bothered entering and printing if they advised me that I would have to mail in my state return.
I received an email response two hours later -
It appears that your federal and/or state returns have been printed and/or viewed in a printable PDF format. Since this is the case, we will be unable to issue a refund for the charge(s) you are requesting. At the time you created your return, you were asked to consent to our license agreement which did state:
"If the billing steps were completed when e-filing the return online or calling in to our support center and the return was rejected by the IRS and cannot be re-filed, it is the user's responsibility to contact TaxACT's Customer Service Department within 30 days of the original billing date to request a full refund of the fees paid. If a return was printed, there would be no refund issued."
For your convenience, we have included a link to our Satisfaction Guarantee which is posted on our website:
http://www.taxact.com/company/satisfaction-guarantee.asp?t=6
Thank you for using TaxACT. Please let us know if you have any further questions.
Nick C
TaxACT Customer Support
404
Absolutely no help. Their website is constantly nagging to upgrade for advanced/deluxe features, it's like navigating a mine field.
Once you enter your credit card and print you're basically screwed according to their Satisfaction Guarantee. This kind of businss practice is deplorable.
Paul - Omaha, NE
