Complaint Review: Taxi Music - Calabasas California

My bank finished their review of my dispute with Taxi Music for the $299.95 payment Taxi wouldn't return me despite having to undergo hand surgery, rendering me incapable of using the Taxi Music service: The bank ruled in my favor -- the $299.95 was returned to me.

Keep in mind, however, Michael Laskow and Taxi DID NOT willfully return my money as I had asked them to. I have never had a company completely refuse to return my money, ever. Most businesses I've worked with have been -- if not in total agreement -- at least understanding and compassionate enough to understand my particular situation.

Having been subjected to this mess for several months now, I must say to all of you aspiring songwriters out there to go for it as best you can, and good luck! -- just beware of Taxi Music in the process. Like me, you may be in store for a fight in getting your money back if something unexpected happens and you can't use your subscription. Apparently Taxi Music doesn't seem to think that hand surgery is enough of an excuse to warrant a refund. Just make doubly sure you want to put that money down, and hope you don't get sick or injure yourself.

In closing, as you can see, Michael Laskow and Taxi Music has not even bothered responding to this Ripoff Report because he knows he "took the low road" and indeed tried to rip me off.

In the end, he failed.

He also knows I'm telling the truth.

Update, May 16, 2018: To reiterate my complaint, I asked Taxi for a refund of $299.95 that I paid with my Visa credit card on March 19, 2018 for their 1- year song-submitting subscription. Due to my injuring my right hand just 3 weeks after I signed up -- an injury that required surgery -- and the fact that I can't use their service because I can't play my keyboard and guitar instruments until I regain use of my right hand, I asked Taxi on April 20th -- a month after signing up -- for a refund. They refused, so I filed a complaint with the LA BBB. In a series of subsequent BBB exchanges, Mr. Laskow did nothing but argue with me as to why Taxi is not refunding my money. As of today, May 16, 2016, Taxi still has refused to refund my $299.95. I have filed a dispute with my Chase bank and the bank did charge the money back in the meantime, but I'm still waiting for the final results of that dispute. If Taxi doesn't agree to the Visa charge back, and the bank re-charges me, I am set to sue Taxi in LA county small claims court.

In my previous update I stated that Taxi refunded my $299.95 back to my Visa credit card. I might be in error stating this. When I wrote the Ripoff Report update, I forgot that I had filed a dispute for the charge through my bank last week, and this charge-back could be the bank's doing-- not Taxi.

As for Taxi, since they still haven't emailed me any formal notification that they have issued a refund, I have to assume that the $299.95 charge-back on my account is probably the bank.

Sunday April 29, 2018 -- update:

I found out this morning via a letter I received from my bank that Taxi has refunded my $299.95 subscription fee.

Note to Michael Laskow, and anyone who wants to sign up for the Taxi song-submission service:

When a customer wants to cancel their Taxi annual subscription fee, for any reason, do not assume the customer is lying to you like you did with me (I have a copy of your response to my complaint to BBB to prove this); and do not attempt to par favor with a complaintant like you did with me by blatantly lying that I had one of my songs signed by Netflix when no such thing occurred.

If you were indeed mistaken, and you had somehow received incorrect information that a song of mine had been signed, then fine. But if you stated this falsehood to somehow par favor with me because of my complaint, then sir, that is fraud.

To all composers and songwriters out there who want to pay Taxi to listen to their music for possible licensing for use in a television or film company's production, buyer beware. In my opinion if, for any reason, a customer asks to have their money refunded -- especially if their excuse is an unexpected situation as mine with hand surgery -- a company should always refund that money immediately upon the customer's request without arguing, as Michael Laskow did with me.

In this country, any company -- no matter what the product or service they provide -- has a legal and ethical obligation to return a customer's money to them in full when requested -- without arguing, petty disagreements, and misleading comments from any owner, manager, and/or employee of that company.