Ken
Randolph,#2Consumer Comment
Wed, January 24, 2007
It is far more likely that someone mis-read a number when balancing the ATM. You sent an email the day before yesterday, after waiting almost a month to act on the notice. Someone has to go get the paper records then find the transaction and correct it. It's a little bit soon to be expecting a resolution. Rather than throw around terms like embezzlement, you might want to take the time to visit a branch and explain the problem to a live person, who can follow up for you to make sure that you get your money back.