- Report: #1183369
Complaint Review: teamfanproshop - Internet
-
Author Confirmed
Why?
teamfanproshop
Internet, USA
Phone:
315-636-5978
Web:
Cowboysfanstoreonline.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
teamfanproshop knock-off products, not authentic, fake, Internet
I recently purchased a mens jersey from what i thought was an authorized NFL dealer. The shipping time took way longer than promised. They added charges because it came from China. I only had an email address to contact them, and they promised the merchandise would arrive. It finally did and much disappointment. The jersey is a knock off. I believe it was truly sewn with a sewing machine. I immediately contacted them and said how upset i was and asked for a refund. Here is the response that I got.
We are watiing for your pictures.All our jerseys are got from the NFL company , as the price we provide you is so cheaper than the store, this quality standards are a little different with the jerseys sold in the store.This is why we can get such low price from NFL company, they just advise us to sell online at a cheaper price.All our other customers like this quality very much, the material is the same, yet only small not exactly as the jerseys in the store. Thanks for your understanding.
We accept return,if return, it would take long time and high postage,it is not worthy, so how about provide you partial refund and then you can keep or resell the jersey?
We are sincere to provide the best way to reconcile it.Any idea,pls feel free to tell us.
If we can be of assistance to you in the future, please don't hesitate to contact us.
Customer Service--Sharry
Nike confirmed that they do not make the Jersey in the player # or color that this store sells, and that the store is not an authorized reseller.
Highly upset and I hope that this is researched and others aren't ripped off. They do all teams and sports...
