Report: #1392930

Complaint Review: TeeSpring - Internet

0 Updates & Rebuttals

Reported By:

Small business owner - Colorado Springs, Colorado, USA

Submitted:

Updated:

Author Confirmed

Why?

TeeSpring

Internet, USA

Phone:

1-855-833-7774

Web:

TeeSpring.com

Categories:

Small Business Services

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TeeSpring TeeSpring has ZERO customer support for sellers and closes accounts with no reason or ability to fix Internet

Report Attachments

Basic template email with no information about what was reported or how to dispute. Same type of reply back when I emailed escalation dept.

I started my TeesSpring store in February of 2017. I have been slowly building my inventory and gaining traction as I perfected my craft. I went out of my way to design items for their boosted pillow and canvas campaigns. I have started making a steady income and was started to scale my business up.

Then I get an email from TeeSpring saying that FB informed them that I have committed several violations against their ad policy and that Facebook requires TeeSpring to disable my account as result immediately. They send a template email and basic template replies to my inquiries that I need to contact FB. FB is even less helpful in replying to my inquiries and I have yet to get anyone on either side to help. No one seems to care.

So, no notifications from FB about violations of any kind prior to this happening. ZERO! No FB account issues of any kind. If I had violations, I am pretty sure they would tell me AND possibly shut down my account, neither of which has happened. I know I have not violated any protocols and I follow the rules.

I have emailed the appropriate departments, escalation teams, tec. Same response - Contact FB. They have told me nothing.

I have pleaded my case to them and Facebook. I can get NO customer service in this matter. Guilty with no proof or opportunity to talk to someone to get the matter taken care of.

I am beyond frustrated and devastated. I have put so much work into my TeeSpring store because I like their platform and I can have all my products support various animal charities.

Shameful TeeSpring. VERY POOR business practices to say the least!!

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