- Report: #1382858
Complaint Review: Telecircuit - Internet
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Author Confirmed
Why?
Telecircuit
Internet, USA
Phone:
1-877-835-3247
Web:
http://telecircuit.com/
Categories:
Business Rating:
(0)
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Telecircuit Joe/Rob Unauthorized switch of telephone service Internet
This company is guilty of praying on elderly consumers. My 91 year old mother's phone service was switched from her current carrier to telecircuit and my mom was unaware of what had actually taken place until she could no longer call her children via long distance. She then reached out to her phone service provider and was informed by her previous company that she was no longer with them. To her surprise she asked how was that possible as she never agreed to change her service. A representative from her previous service reached out to me with the telecircuit number and I contacted them explaining that my mother was unaware of the change and that she was under the impression that any services changes were being made via her current company. The TC rep stated to me he had my mother on a recorded line, but was not willing to allow me to hear the recording and kept referencing that my mom had given authorization. After, several minutes of back and forth I asked that he remove the freeze he placed on my mother's phone line so that her service could be returned to her previous carrier and it was stated by Joe that he would remove the freeze and that I needed to pay $55.39 of a past due amount. I explained that wasn't the issue and that the issue was I needed him to release the line. He stated OK...The very next day on the 28th her line was disconnected. The previous service provider contacted me with a 6 digit code consisting of letters and numbers and stated this code needed to be removed inorder to restore my mom's service with her previous carrier.
Fast Foward to July 3rd 2017 I phoned 1-877-835-3247 and spoke with the next rep informing her of my previous conversation and after verifying my mother's information she stated that her line was disconnected and that the code could not be removed unlessshe paid the $55.39 (Unbelievable). So you are going force me to pay you $55.39 for a service I never authorized you to change, hold my phone line hostage by placing a freeze preventing another company from providing me service, and on top of that tell me that it was my 91 year old mother's fault that she misunderstood that she was being taken advantage of??? I stated i have researched your company as far back and 2008 for the same fraudulent act, and I am currently calling the FCC. I said what you are doing is against the law. Here are other complaints with the BBB on telecircuit along with their accountant information and smoke screen PO Boxes...
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TeleCircuit should be shut down and brought to justice. They hack your att bill and claim to have verbal confirmation from you, which of course they never provide. This company is a complete scam and seem to target the elderly. Please be aware and for no reason at all should you pay them anything. |
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TeleCircuit Network 03/20/17
John S. Negative
TeleCircuit is a scam. They have twice tried to bill my 80 year old mother for long distance charges which she does not use or want. Interestingly, they know one phone number she tried to call. I believe they have inside information from AT&T. I called them and spoke to Yelvin (who spoke Spanish to me). Yelvin has an Argentinian accent. He claims to be located in Duluth, GA--would not give last name or company address. I did some research online. RTC Associates (CEO is Kenny P******) prepares TeleCircuit's taxes and FCC filings. 3075 Breckinridge Blvd, Ste 425; Duluth, GA 30096, (678) 436-5590. I spoke to Christina who confirmed they help/enable TeleCircuit, but denied knowing about scams. Christina laughed merrily when I suggested TeleCircuit is scamming the elderly. Note TeleCircuit's bills have no physical addresses, only PO Box 29206, San Antonio, TX. They also use a PO Box 958283, Duluth, GA. Duluth is where they currently have their accountants. |
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TeleCircuit Network 04/07/16
Karen G. Negative
This company is a total scam, they target the senior and transfer there telephone services without their permission. Be very aware of this company! They prey on the senior citizens. I will be reporting to the FCC, they should not be licensed! |
