- Report: #1227246
Complaint Review: Telovox - Internet
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Author Not Confirmed
Why?
Telovox
Internet, USA
Phone:
800-644-4266
Web:
http://www.televox.com/on-hold-messages/
Categories:
Business Rating:
(0)
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Televox Vox on hold Wont fulfil contract Internet
We used vox on hold for 5 years and were very happy with it. When it became apparent that we no longer needed to pay 60 a month i called to cancel my contract. When i was on the phone on 4/21/15 i asked if they could make a quick 30 second recording for me as i was paying 2 months in advanced as requested per my contract. They said sure pay the bill send back the equiptemnet and we will make the recording. Then when time came to make the recording everyone started telling me no. No we cant not do this as your account has been canceled. After nurmous message that were not returned i finally got a manager on the phone who totally ignored my contract and told me that since i returned my equiptment my account is closed and no more recordings will be made as i no longer have the eqiptment to play them on. I told the manager where does it say this on my contract and she said it does not but she will not make the recording for me now. In my mind the manager did not care about my contract and made up her own rules just to not provide me service.
Considering i paid this company over 4000 dollars in the past 5 years and all they did was make one recording for me 5 years ago i feel ripped off at this point. Not over the money but over the way i was treated as a customer. That before i canceled my account televox was there to help me but after i canceled they refused to provide me with the service i paid for in advance.
2 Updates & Rebuttals
Televox not Telovox
#2Author of original report
Fri, May 15, 2015
Thanks for pointing out my typo. I sent an email to [email protected] asking for them to fix it as i dont have the option.
Telovox LLC
New York,USA
Misspelled Company Name
#3UPDATE Employee
Fri, May 15, 2015
Hi. I am an employee of Telovox, LLC, and I'm writing here in the hopes that the original poster will see it, and amend the review accordingly. This review is written about the company called Televox, but the reviewer misspelled it as Telovox. If you follow the link provided by the original poster, it will take you to Televox, the company that he reviewer is writing about.
Again, I'd like to clarify that we, Telovox LLC, have absolutely nothing to do with Televox, the subject of this review. However, in making this mistake, the reviewer had caused damages to our reputation. So please fix this mistake before any more damage is caused.
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