#20
Tue, September 17, 2002
On 09/05/2002 out of the blue, I received a phone call from a very nice gentleman at Tempe Mitsubishi by the name of Mike. He was doing a follow up call on my truck I purchased, as the previous car salesman Jack-surprise, surprise-is no longer there and aparrantly parted ways with less than amicable terms.
He said Jack left alot of fires for other people to put out and wanted to make sure I was happy with my truck. I told him that the vehicle was ok, but that I was unhappy with what happened in the finance office about Jack simply "forgetting" the extra $3k in upside down fees.
I expressed my regret in buying the vehicle because of that dishonesty and told Mike if I could do it all over again I would not buy the truck and would have walked off the lot. Mike expressed some mild disgust with what the salesperson did and said that is one of the reasons Jack is no longer with the company. He truly felt bad about that experience but admitted he didn't know if anything could be done.
I told him when I bought the vehicle I expressed my dissatisfaction with Vickie (the finance mgr or something) and she apoligozed and offered me a free dash mat! Wow thats an expensive dashmat! I was so mad I stupidly just took the SUV home. Mike told me he would make sure somebody called me on this as he couldn't believe that Jack actually told me he simply forgot about the 3k.
Well, Mike was nice enough to call back again the following week to see if anybody had called me (mainly Vickie) and I told him I hadn't heard from anyone and again, he said he wanted somebody to call me just so I can have a little closure.
Here it is 9/16/2002 still no call!
My mistake is that I shouldn't have bought the truck. If the slimy salesperson is going to "forget" that he is adding $3,000 to the price of the truck and doesn't tell me until almost until the very end of the sales process, they do not deserve my business. I could have gone to another dealership, still paid the upside down equity, and got the SUV I really wanted-A Ford Expedition.
Thats ok. Next year when I pay my truck down enough to sell it, I'm getting rid of it and taking my 780 fico score and excellent income elsewhere. I'll never do business with Tempe Mitsubishi again.
Word to the wise-when something like this is sprung up to you at the last minute and not disclosed ahaed of time, WALK!
Kim
Mesa,#3Consumer Comment
Tue, June 25, 2002
Jim,
Just an FYI I asked the salesrep how long he had been there and he informed me almost 2 years.
My mileage was UNDER the allottment. I was given 15k per year and only used about 12-13k a year.
My issue is that the bombshell was dropped at the last minute, in the finance office and the salesman should have known better. What part of "I want to know ALL fees and penalties" did he not understand?
He did NOT do his job with the dealership if he is purposely hiding these fees in order to get the sale. I am in sales too and my job is too sell and I disclose all fees upfront. If I didn't I wouldn't have a job.
So you can do your job, or you can do it honestly and with integrity.
Why do you think everyone hates car salesmen?
Jim
Phoenix,#4Consumer Comment
Tue, June 18, 2002
You sir got lucky. I am positive that you got top dollar for your self described rough trade and you did not mention how many miles over the contracted milage you were.
Leasing a car is just like leasing a apartment it will cost you to break the lease early.
You were not charged a penalty at all. They just paid off your lease and you did not have to pay the lease termination fee (read the fine print on the lease contract).
I agree you should have been told about the $3K up front but don't blame the sales rep. we have very little to do with you get told once you ae in the door especally if your sales rep was new but he did do his job...got you in, landed you on a vehicle you liked and made a sale.
Oh by the way all who read this....dealerships will not really pay you blue book for a trade we can't stay in business if we did and you would pay 2-3 thousand more for used cars if we did.