- Report: #450392
Complaint Review: Thane - Internet
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Author Confirmed
Why?
Thane
www.thane.com Internet, U.S.A.
Phone:
719-9481580
Web:
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Business Rating:
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Tell us has your experience with this business or person been good?
Thane H2o Mop purchased thru Thane caught on FIRE. This happened during the one year warrantee. They are only replacing the main body and I have to pay the shipping and handeling. Considering the potential severity of the problem with their product, I felt they should have done MORE! Internet
I purchased the h2o mop thru Thane on the web. The mop caught on fire as my 8 month pregnant daughter in law was using it. That scared her . When this happened the mop was still under warrentee. Because I did not have time to contact them untill 3 days after the warrentee expired, only 3 days, they are only sending me a new main body for the mop, whcih I have to pay the $14.00 shipping fee. Under the possible severity of the circumstances, I felt they should have either reimbursed me in full or sent a complete new mop at no charge. I had to talk to 3 customer service reps, and a supervisior would not come to the phone when I asked to speak to one. I felt they could have been more accomodating.
Expectmore
lewiston, New York
U.S.A.
Expectmore
lewiston, New York
U.S.A.
