- Report: #926568
Complaint Review: The Berry Company - Internet Internet
Reported By:
Pat -
ASHLAND, Wisconsin, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
The Berry Company
Internet, 45401 Internet, United States of America
Phone:
800-877-0475
Web:
http://www.theberrycompany.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
The Berry Company Change conditions - won't cancel account , Internet
The Berry Company called me in 2009 to sell my yellow pages advertising. I agreed. No mention of any particular terms, just a monthly fee.
In Aug of 2010 I called to cancel the account. I was told that it was canceled and everything seemed fine. But I continued to get bills.
I called customer service - got disconnected multiple times. Eventually I got to talk to someone who said the terms and conditions say I have to submit a cancellation in writing.
I NEVER agreed to those terms and conditions, nor was I ever informed about them. Further more, when I search the web site - http://www.theberrycompany.com/ I cannot find these terms and conditions. I have sent emails as well as notes in the billing statements. But I will not pay anymore to this company.
In my many times trying to talk to this company, they have NEVER returned a call despite many promises to do so.
They opened a claim for me ( # 230219), then closed it without talking to me.
In Aug of 2010 I called to cancel the account. I was told that it was canceled and everything seemed fine. But I continued to get bills.
I called customer service - got disconnected multiple times. Eventually I got to talk to someone who said the terms and conditions say I have to submit a cancellation in writing.
I NEVER agreed to those terms and conditions, nor was I ever informed about them. Further more, when I search the web site - http://www.theberrycompany.com/ I cannot find these terms and conditions. I have sent emails as well as notes in the billing statements. But I will not pay anymore to this company.
In my many times trying to talk to this company, they have NEVER returned a call despite many promises to do so.
They opened a claim for me ( # 230219), then closed it without talking to me.
