- Report: #1437950
Complaint Review: The Dump - America's Furniture Outlet - Irving Texas
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Author Not Confirmed
Why?
The Dump - America's Furniture Outlet
2700 Ranch Trail Drive Irving, 75063 Texas, United States
Phone:
214-296-6200
Web:
http://www.thedump.com/
Categories:
Business Rating:
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The Dump - America's Furniture Outlet The Dump Furniture Outlet The Dump Furniture Warehouse Took $1600 and failed to deliver what was promised Irving Texas
On April 7th 2018 My wife and I went to the Dump in Irving, DFW's only store that's open 3 days a week. We were interested in this sectional couch that made for a perfect fit for our home. We paid for it in full using a credit card and scheduled the delivery for 4/10/18. We watched this happnen on the computer system. We recieved a recipt that confirms the purchase and that also confirmed the delivery date. We were both told that someone would be calling us on 4/9 to schedule a delivery time for the couch on the next day. No call was ever made to us. So we called customer service and waited 20+ minutes before someone picked up....and what was said was that the delivery of the couch was NEVER scheduled in the system and that the couch that we had purchased had been sold to someone else andwas now currently out of stock due to it being discontinued. The fact that it was discontinued was nevermentioned during the purchase process. And the fact that the couch was sold to another party before we even got ours constitutes fraud. The company has refusedto refund the money and the earliest they can do anything about it is Friday. In preparation for this we had sold off the existing couches we had in house since that's what the new couch was replacing.....Now we've got an empty living room, and The Dump has $1600 of our money on something that is currently out of stock and WONT be delivered....
