- Report: #1169079
Complaint Review: The Furniture Authority - Howell New Jersey
-
Author Confirmed
Why?
The Furniture Authority
2879 U.S. 9 Howell, 07731 New Jersey, USA
Phone:
(888) 901-4595
Web:
www.the-furniture-authority.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
The Furniture Authority Delaware Furniture, www.the-furniture-authority.com, Scam Artists try to fraudulently steal money from customers. Howell New Jersey
Delaware furniture or the furniture authority, constantly runs a fraud scam on customers that are out of state (New Jersey).
They state very clearly the the items you are ordering "qualify for free shipping". They even acknowledge this again as they charge zero tax and zero shipping based on your order being delivered to another state. Once your order arrives (if it ever arrives), they then try to charge your credit card a couple hundred dollars more for shipping and offer you an opportunity to pay the extortion or pay a return shipping fee plus a heavy restocking fee.
This is how they make their money "by fraud"!
I purchased a Coaster bed and they confirmed the total price on the invoice of $528.74 including shipping. I had also placed a note on the invoice referencing their free shipping statement for "this item". The bed never arrived and the first time I called after 3 weeks, I was told it was in transit to me via a shipping company. The second time I called after 4 weeks, I was told I could wait or cancel the order and pay them for restocking and return shipping. When asked what the tracking information was or who the shipping company was, they stated that they never get that information.
Every time this company gets caught lying, they simply make up another lie to try and cover the previous lie. I had the manufacturer "Coaster Furniture" call them, and on a recorded line, the owner of this crooked company stated that they never ship out of state, so the bed was not shipped to me.
Coaster Furniture did not believe his lies either and is currently looking into the fraudulent representation of Delaware furniture or the-furniture-authority.com.
They also have statements right on their site referencing free shipping, out of state shipping, and no tax shopping. They try to get around it legally by also stating that "sometimes freight brokers may demand a surcharge for shipping". At no time do freight brokers demand a surcharge when they deliver something. This company is telling the freight broker to collect this amount before they ever ship the item, but never in any case are they telling the customer until it is delivered.
This company "Delaware furniture or the-furniture-authority.com needs to be put out of business and the people behind bars. The more people that complain about their fraud, the more likely it will come to fruition.
