Placed an order 3 weeks ago - sent an e-mail asking why it was taking so long to ship - it should have shipped UPS or Fed-Ex as it only weighed 59 lbs. - they just poof - cancelled my order - no explanation - no warning. I emailed & called trying to get an explanation - no response. I filed a complaint with the BBB and they didn't bother to respond to that either. SHIESTERS!