Robin
Dawsonville,#2UPDATE EX-employee responds
Tue, August 23, 2005
I am an x employee of Hair Cuttery. However, I can assure you that this company doesn't operate that way. They take pride in customer service and unfortunately your case fell in the cracks. I would like to say if you cal 1-800-trim-cut your problem will be handled immediately. Dennis Ratner owns the company and would not tolerate this behavior from an associate. And for John... all stylist take the same test to be licensed in their state ...so for $30 or $12 you are getting someone who has had the same experience getting their license. People choose where they want to work.So keep paying for those high price haircuts, everyone else you get the same quality at haircuttery. Dont let one bad experience ruin over 1000 salons. They must be doing something right .they have been in business over 25 years.
Michael
Batavia,#3Consumer Comment
Sat, March 19, 2005
i am also a stylist in western ny.(fantastic sams) we recently had a lady who recently left. she had some serious psychological issues. one day,a woman came in with her 8 yr old daughter. the girl got the lady for a cut and one side was 3 inches longer than the other! i had to fix the mess. it was ridiculous! well to make a long story short. i took my time,did a complete blow dry and said no charge. guess what? ive got the girl and her mom now as clients. there are ppl in the hair profession that shouldnt be doing ppls hair. i get a lot of women who tell me the previous stylist they got didnt listen to their wishes but instead did the "edward scissorhands" ordeal. these stylists need to be retrained or relieved of their jobs! these individuals degrade the profession
Sandy
Upper Darby,#4UPDATE Employee
Thu, February 17, 2005
i am an employee at the haircuttery northern 12 disrtict and i wanted to tell you that i am sorry for the way you were treated. not only should the stylist have been fired but also the manager of the salon for the horrible way she treated you and your situation with such disreguard. the district manager should also recieve some sort of repremand for not handling this matter in a professional and timley manner. no we don not keep records of our clients name and number in the computer, they are kept in a file for customer complaints but the only people who have access to them are the manager and assistant manager, as well as the district leader. i would also like to say however that not all haircuttery's give poor customer service and that this was an isolted incident and i would hope you do not swear off the hair cuttery forever. there should be other salons in your area and maybe next time you could do a little "research" so to say and go to the salon have a consultation with a few stylist if you have to find one that you feel comfortable with. see other people thay have done, talk to friends and family who go there, and then commit to a stylist. i won't lie and say we are all good cause i know some people who should not be in this industry. as for the prices it's not what you pay it's the quality of the service. I LOVE IT WHEN PEOPLE THINK THAT BECAUSE THEY PAY $45 FOR A HAIRCUT IT MUST BE A GOOD CUT. believe it or not we all go to the same schools and get the same education some people are just more naturally talented and others take a little longer to master their craft, as in any profession. my point is don't let this one bad expierence discourage you from going to the haircuttery franchise. and i truely am sorry that you were treated so unfarly.
Tammy
Matteson,#5UPDATE Employee
Tue, February 08, 2005
I, too am an employee with haircuttery in the chicagoland region. This NEVER should have happened!! Please keep in mind, that not ALL stylists at ALL haircutterys are like this, nor are poor stylists (just because we don't work in a "real" salon, where you overpay for haircuts... JOHN!) Anyhow, the fact is I personally take great pride in where I work and the stylists I work with. This is how it should be at any salon, and the service provided to you should be OUTSTANDING! Whether you pay $13.00 or $30.00... it should be what the client wants and ONLY what the client wants, answering any questions you may have . That's what we're there for. This person obviously did not have a "practical" (prescreen) and should have been terminated LONG AGO!! Once again... so sorry you had that experience, with the sylist and more importantly the company as a whole. Tammy
Anonymousfemale
Orlando,#6Consumer Comment
Sun, January 30, 2005
ive been wronged- given bad haircuts and if not, abused by hair stylists.. these hair stylists who do this to people--who are depressed, schizoid, angry, mean or crazy should all be in a mental ward- they take their problems and aggression out on their clients and customers, and this is really sick and should not be going on. Most of the time companies do not do anything to reprimand these crazy people (I have no clue why), and allow them to continue to abuse and hurt customers. As an example my report on joanne at mr b's hair salon etc..If anyone knows any way of getting justice against these people, or any place a person can file a legal complaint so that these people can be monitored and at least have their license taken away, let some of us know, because these people should not be allowed to continue to do this to customers, and these corrupt companies don't protect the customer from this kind of ridiculous abuse.
Regina
Sewell,#7UPDATE Employee
Thu, January 20, 2005
I also work for haircuttery about 7 years now, when I started there, they used to make new employees go to a "start program" to make sure we knew what we were doing, Im sorry to say they did away with that, and I have seen a few choppy haircuts leave my shop...but also to John...For $13.00 you can get a good haircut, many of the girls left "real" salons, to work for haircutery, including myself...your and idiot if you pay more than $20.00 for a mens haircut, also...many families cannot afford to pay too much, especially when they have children. A lot of the time when a person doesnt get what they want, its because they didnt give a clear explanation of what they wanted. As for Cecelia, she probably does have mental issues, and should of been fired a long time ago. What she did was horrible.
Regina
Sewell,#8UPDATE Employee
Thu, January 20, 2005
I also work for haircuttery about 7 years now, when I started there, they used to make new employees go to a "start program" to make sure we knew what we were doing, Im sorry to say they did away with that, and I have seen a few choppy haircuts leave my shop...but also to John...For $13.00 you can get a good haircut, many of the girls left "real" salons, to work for haircutery, including myself...your and idiot if you pay more than $20.00 for a mens haircut, also...many families cannot afford to pay too much, especially when they have children. A lot of the time when a person doesnt get what they want, its because they didnt give a clear explanation of what they wanted. As for Cecelia, she probably does have mental issues, and should of been fired a long time ago. What she did was horrible.
Regina
Sewell,#9UPDATE Employee
Thu, January 20, 2005
I also work for haircuttery about 7 years now, when I started there, they used to make new employees go to a "start program" to make sure we knew what we were doing, Im sorry to say they did away with that, and I have seen a few choppy haircuts leave my shop...but also to John...For $13.00 you can get a good haircut, many of the girls left "real" salons, to work for haircutery, including myself...your and idiot if you pay more than $20.00 for a mens haircut, also...many families cannot afford to pay too much, especially when they have children. A lot of the time when a person doesnt get what they want, its because they didnt give a clear explanation of what they wanted. As for Cecelia, she probably does have mental issues, and should of been fired a long time ago. What she did was horrible.
Regina
Sewell,#10UPDATE Employee
Thu, January 20, 2005
I also work for haircuttery about 7 years now, when I started there, they used to make new employees go to a "start program" to make sure we knew what we were doing, Im sorry to say they did away with that, and I have seen a few choppy haircuts leave my shop...but also to John...For $13.00 you can get a good haircut, many of the girls left "real" salons, to work for haircutery, including myself...your and idiot if you pay more than $20.00 for a mens haircut, also...many families cannot afford to pay too much, especially when they have children. A lot of the time when a person doesnt get what they want, its because they didnt give a clear explanation of what they wanted. As for Cecelia, she probably does have mental issues, and should of been fired a long time ago. What she did was horrible.
John
Sewell,#11Consumer Comment
Thu, January 13, 2005
Next time go to a real salon......... What do you expect for a $12 hair-cut. I love when women go to the hair cuttery and complain afterward, what do you expect. My suggestion, go to a real salon instead of trying to save a buck.
Denene
Inwood,#12UPDATE Employee
Sat, December 18, 2004
I too am very sorry that you happened upon a bad hair stylist. I to work for the Hair Cuttery. I work in Northern Virginia. First I would like to comment that our computers do not store phone numbers on complaints. Our computers are polled every night and the information is sent in. Plus a paper trail is sent to the district leader. The home office is not responsible for monitoring the quality of our stylist. THE MANAGER is. I dont understand why she was not relieved of her position before it got to this magnitude. Especially if the manager (once again) documented the complaints. And why would manager disclose other complaints and problems to you that would make you upset. Also,why would they make you wait an hour when you came back. I would want you in and out and happy and I would be grateful you came back. I dont just think the stylist is the only one at fault. I think there is something wrong with management too... I would be curious that now a year has passed.. did you ever get any satisfaction from home office.
Denene
Inwood,#13UPDATE Employee
Sat, December 18, 2004
I too am very sorry that you happened upon a bad hair stylist. I to work for the Hair Cuttery. I work in Northern Virginia. First I would like to comment that our computers do not store phone numbers on complaints. Our computers are polled every night and the information is sent in. Plus a paper trail is sent to the district leader. The home office is not responsible for monitoring the quality of our stylist. THE MANAGER is. I dont understand why she was not relieved of her position before it got to this magnitude. Especially if the manager (once again) documented the complaints. And why would manager disclose other complaints and problems to you that would make you upset. Also,why would they make you wait an hour when you came back. I would want you in and out and happy and I would be grateful you came back. I dont just think the stylist is the only one at fault. I think there is something wrong with management too... I would be curious that now a year has passed.. did you ever get any satisfaction from home office.
Denene
Inwood,#14UPDATE Employee
Sat, December 18, 2004
I too am very sorry that you happened upon a bad hair stylist. I to work for the Hair Cuttery. I work in Northern Virginia. First I would like to comment that our computers do not store phone numbers on complaints. Our computers are polled every night and the information is sent in. Plus a paper trail is sent to the district leader. The home office is not responsible for monitoring the quality of our stylist. THE MANAGER is. I dont understand why she was not relieved of her position before it got to this magnitude. Especially if the manager (once again) documented the complaints. And why would manager disclose other complaints and problems to you that would make you upset. Also,why would they make you wait an hour when you came back. I would want you in and out and happy and I would be grateful you came back. I dont just think the stylist is the only one at fault. I think there is something wrong with management too... I would be curious that now a year has passed.. did you ever get any satisfaction from home office.
Denene
Inwood,#15UPDATE Employee
Sat, December 18, 2004
I too am very sorry that you happened upon a bad hair stylist. I to work for the Hair Cuttery. I work in Northern Virginia. First I would like to comment that our computers do not store phone numbers on complaints. Our computers are polled every night and the information is sent in. Plus a paper trail is sent to the district leader. The home office is not responsible for monitoring the quality of our stylist. THE MANAGER is. I dont understand why she was not relieved of her position before it got to this magnitude. Especially if the manager (once again) documented the complaints. And why would manager disclose other complaints and problems to you that would make you upset. Also,why would they make you wait an hour when you came back. I would want you in and out and happy and I would be grateful you came back. I dont just think the stylist is the only one at fault. I think there is something wrong with management too... I would be curious that now a year has passed.. did you ever get any satisfaction from home office.
Jennifer
Kennesaw,#16UPDATE Employee
Sat, November 08, 2003
I would like to apologize on behalf of Hair Cuttery because I am employed with the company in their Atlanta district. I must say that was a local mistake on that district because where I am employed the district mananger would not have handled this with such disregard. The web site for the company and you can contact the owner Dennis Ratner I do believe can be notified of complaints there. If not you can call 1-800-trim-cuts that is a corporate number that can direct you. sorry WWW.HairCuttery.com No one should have to have gone through this sort of disaster and that employ should be in a mental ward because it sounds as if she has serious issues. I can't believe that Dennis would take this situation lightly either. Best wishes and I hope you will believe that this was not a company problem but you were treated very badly by this salon and they really should be closed down by the State Licensing for allowing this sort of behavior to occur this frequently.