- Report: #1475606
Complaint Review: The ILOVE Team - philadelphia Pa
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Author Not Confirmed
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The ILOVE Team
philadelphia, Pa, United States
Web:
https://www.theiloveteam.com/?fbclid=IwAR2A7KKhY37uJiBFVOngAvxA7fsIjig5-GWWXhRi9i7a-dVU1rnBbib6WUY
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The ILOVE Team CANCELLED 15 MINUTES BEFORE WEDDING philadelphia Pa
I found this company on Groupon. I called them directly to ask questions about their services. They asked me to bypass groupon and order directly from them So I did in NOVEMBER for my wedding this past weekend.
I tried several times to reach out and confirm times and such and Brit eventually answered and told me at this time she isn't staffed and that she didn't have time to return my calls.
We wanted to bill an additional hour of the booth Iand Brit was furious at the price I paid and mentioned how she was losing money so she would charge over $200 for an additional hour... Excuse me...you told me you would honor the groupon price...NOT MY FAULT. I also informed Brit that I paid to have her attendant at my reception as they would be part of the head count because I had to feed them.
Literally at 4:15 PM this past Saturday, My now husband got a call saying the attendant couldn't make it as they had an emergency-and that they had no other contact information. WHICH is a total lie. She had my number my email and my Caterers phone number.
The attendant was scheduled for 430.... I feel like this a complete lie... Brit didn't want to "lose" money so she just didn't schedule me. As the owner SHE should have been there! I not only didn't have the photo booth ...But I am out the cost of the person NOT showing.
I also have NOT received my refund....
