- Report: #1352898
Complaint Review: The Leisure Group - Nationwide
-
Author Confirmed
Why?
The Leisure Group
Nationwide, USA
Phone:
407-370-0610
Web:
www.myLGtravel.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
The Leisure Group; Resort Services International Promised travel discounts; no discounts, no service, no refund Orlando, Florida Nationwide
We paid $5995 for a travel service that promised us discounts all around the world. We specifically told them we are not typical travelers; have no interest in Branson, Myrtle Beach or Caribbean cruises. We take a monthlong trip every year to mostly exotic and 3rd world countries. We were promised discounts all over the world.
Booked 1st trip to Vanuatu and Fiji; 1st prices we were quoted were no different than what I found on internet. Then told to deal with VIP agent; Dae. He took 4 MONTHS to book me 5 hotels! Kept saying they used the wrong vendor, reason for delay.
Finally got things booked. One hotel had "guaranteed rebate" of $462. Another hotel had rebate of $158. Never received either rebate.
Tried to book next trip to Malaysia. After calling and e-mailing repeatedly for a month, never got any quotes or assistance.
I requested my money back, was told because it's over a year, they can't refund, & their service works. If you can't get quotes or assistance, and the prices are the same as I can book myself, and they don't refund "Guaranteed Rebates," the service doesn't work!
I want my money back!
1 Updates & Rebuttals
sab
Sarasota,Florida,
USA
The Leisure Group
#2Consumer Comment
Tue, October 17, 2017
I strongly agree that this company has scamed many people. We were shone places all oer the world with great rates, but could never book them. They changed the program and now there are no reasonalbe benefits to joining and it just gets worse. I had tried to get a refund or at least stop getting charged the yearly fee but no one will listen.
