Cory
San Antonio,#2Consumer Suggestion
Tue, February 06, 2007
Had this same problem with sbc/at&t. Look to see if the errors were on the proof sent to you. If they were correct then it's on them. If the proofs were wrong, then it's on you. My ad appeared wrong in the phone book. I never looked at the proofs because they had faxed me a copy first, which were correct. Then when the phone book came out and the ad was wrong, I had to dig up the proof. When I called the rep. he was worthless. When I spoke with his supervisor, HE offered a discount off a next year's ad, which was next to worthless. I finally spoke with his supervisor who discounted my ad a lot. Now my telephone numbers weren't wrong, just the numbers in the address were. As for your problem, what can be done, at the phone book's expense, is your numbers should be able to be switched at the switching center. If someone calls your fax number, it will ring on what ever number you want it to or vice versa. For a couple of years, they had me down for some number I'd never heard of until a repair came to do some work and traced it down while he was here. It's a whole lot easier to change the the numbers, then the ad. Don't let them know that. Get the ad for free.