KRIS
LAWRENCEVILLE,#2Consumer Suggestion
Fri, December 06, 2002
I also called the ad on TV to find out about their pool packages and had a very friendly sales guy come out to let me know the advertised pool was a piece of junk. They came up with the same deal you got..almost $8000.00 later. They had to process my application which also doubles as the sales contract (conveniently)...well they gave me 3 days to cancel, but didn't "process" my application for 5 days..and if you read the fine print..you must cancel after the process of your app within 3 days...they dont make this possible however..so you get stuck so to speak. When you call to complain to higher up..you get the nasty, threatening, rude and un-professional people in charge telling you that they will take your house if you dont pay for the pool. Here is what I did to get them off my back... After the nightmare began I still told them there was no way in hell I was getting that pool...If it is financed through another company they won't get your money unless you agree to the terms of the loan with the finance company...When they called I politely said no thank you... I immediately began getting calls from "management" who said that I was going to pay for that pool because he had a signed contract...well, one of their policies was that you had to be the homeowner....so they can lein your property..from the comments he made about slapping a lein on my house... I told him that the sales guy new I didn't own the house and my landlord didn't want a pool on his property...plus didn't my signature mean nothing and make that contract null and void seeings it went against one of their own policies????...apparently not! He began threatening me with lawsuit, fraud, (go figure..coming from the experts). I hung up on him and started my research through BBB. I found out that they had changed names more then 3 times in the last couple of years...and in Arizona there was a lawsuit against them but it didn't say what it was for... I called the attorney general for Arizona, and they were sued for bait and switch and had to pay back a bunch of customers who had been ripped off. They were VERY familiar with this company and advised me to file a complaint with the attorney general and consumer affairs in Ga. I gathered all the info on this company by making a few phone calls and then I called back my friendly manager one last time to try and cancel my contract again...this time I had my tape recorder hooked up to my phone so that I could replay my conversation at a later time. In between phone calls they tried to set up my appointment for installation several times...they even had the installer call me one morning to get directions because they told him to take the pool over and put it up no matter what!!! Once you let them on your property and they move one piece of dirt they can hold you liable..but they hadn't done anything so I knew (from the attny gen in arizona) that until then they couldn't hold me to crap! I first apologized to the installer for having to break this to him, but I wasn't getting a pool from them, and if he even thought about driving over and setting foot on my property I would have the sheriff and an ambulance waiting. He didn't bring the pool. I asked mr manager about all their lawsuits and terrible consumer reports and he of course avoided the questions and continued to threaten to get my money. Having all his lovely comments on tape now...including the cussing I heard after telling him that I did not want his company to contact me by phone ever again and anything they had to say should be in writing..( he responded with "I'll call you any time I want to ...you got that") I wrote a letter advising them that I was cancelling my contract with them, and included all the info from their previous problems with the attorney general...including their documentation of the lawsuit (24 pages) and their offer to help anyway necessary with my case in GA...the property deed that didn't have my name on it and a copy of their policy...my taped conversation with the un-satisfactory customer service from management no less...and last but not least a tape of their false advertised commercial...I wished them luck in the future...and oh yeah..also told them that if they wanted to continue to hassle me and harrass me over their scam that I also had several of the same sort of packages ready to mail to all major networks, newspapers, reporters, radio stations, and I was waiting for the paint to dry on the huge sign I had made for my vehicle which I was going to drive around with in front of their business and all around atlanta. I got one last letter from them telling me that they no longer wanted to do business with me...AAAWWWW....I guess they decided this after they realized that i meant business. Thanks!!