- Report: #1192627
Complaint Review: theestoreonline.com - Internet
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Author Confirmed
Why?
theestoreonline.com
Internet, USA
Phone:
877-595-4331
Web:
www.theestoreonline.com
Categories:
Business Rating:
(0)
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theestoreonline.com The Estore Online High Pressure, Bait and Switch Hallandale Beach, Florida Internet
I’m sorry I didn’t read reviews before I ordered, but add my voice in the chorus of people warning you to stay completely away from The Estore Online. First it was a call the day after I ordered to try to up-sell me $40 of stuff I didn’t need or want. Then it took 7 days to receive the order that I paid extra for 2-Day delivery and when I got the order they had substituted a cheap cloth diffuser for the flash specific plastic diffuser I ordered! I emailed them asking how they would handle replacing the wrong items and their response was “The diffuser was out of stock, they sent the better diffuser. If you are not satisfied please contact customer service at the number below.” They called to up-sell me but couldn’t contact me to tell me the diffuser was out of stock? When I talked with customer “service” the guy gave me the “better diffuser” pitch first and then said the only way I could return the diffuser was to return the entire order – what!? They advertise having the lowest prices on the web and indeed the flash was 20% below everyone else. When I got such resistance to returning the diffuser I realized they need to up-sell or substitute other high margin items to make their profit. I told him I would dispute the order on my credit card (more arguing) and in the end he told me to keep the cheap diffuser and he would credit that amount back to my card, which he did. I rarely write reviews, but these people don’t deserve your business. They lost my and hopefully your business forever all over $14 and a lousy business model.
