- Report: #874851
Complaint Review: Theme Forest or Envato - Internet Internet
Reported By:
Envato Sucks -
South Have, Michigan, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Theme Forest or Envato
PO Box 21177 Little Lonsdale St, Melbourne Victori Internet, Internet, United States of America
Phone:
+61 (0) 3 8376 6284
Web:
www.envato.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Theme Forest or Envato Envato Theme Forest and Envato Rip Off and Scam Internet, Internet
I have used Theme Forest or www.themeforest.net for quite some time without any issues. But recently, I purchased an admin template through them that I really needed for a client's back office. It was a rush job and didn't have time to design one myself.
Once I made the purchase and went to my download section, I saw that Theme Forest or Envato had placed a download to a product that I had purchased several months ago. I thought "No Big Deal." "I will just put in a trouble ticket and get the link corrected."
Man was I wrong. I get automated responses that show my ticket as "low" priority. 2 days passed and no response from Envato or Theme Forest. I put in a second ticket and explained that I needed that link fixed so I could finish this job. I explained that this was urgent for me.
Still, no response. Upon my 3rd and final ticket, I advised that if I didn't hear back from them, I would indeed tell everyone that I know about their incredibly inept customer service. Hence, here I am telling you all about them.
Theme Forest or Envato don't care about their customers. All they care about is watching their pay pal account inflate. They DO NOT respond to trouble tickets and WILL NOT offer any assistance. After doing a Google search I found that many people had the same issue as me, with no results from Envato like myself. The links that you click when you buy something from their site are sometimes "Miss linked" to the wrong product.
So this is a known issue for a very long time and yet, they don't fix it nor do they respond to tickets or refund money. I will never purchase from them again and will continue to tell everyone how poor Envato's customer service is and what a scam and rip off they are.
Once I made the purchase and went to my download section, I saw that Theme Forest or Envato had placed a download to a product that I had purchased several months ago. I thought "No Big Deal." "I will just put in a trouble ticket and get the link corrected."
Man was I wrong. I get automated responses that show my ticket as "low" priority. 2 days passed and no response from Envato or Theme Forest. I put in a second ticket and explained that I needed that link fixed so I could finish this job. I explained that this was urgent for me.
Still, no response. Upon my 3rd and final ticket, I advised that if I didn't hear back from them, I would indeed tell everyone that I know about their incredibly inept customer service. Hence, here I am telling you all about them.
Theme Forest or Envato don't care about their customers. All they care about is watching their pay pal account inflate. They DO NOT respond to trouble tickets and WILL NOT offer any assistance. After doing a Google search I found that many people had the same issue as me, with no results from Envato like myself. The links that you click when you buy something from their site are sometimes "Miss linked" to the wrong product.
So this is a known issue for a very long time and yet, they don't fix it nor do they respond to tickets or refund money. I will never purchase from them again and will continue to tell everyone how poor Envato's customer service is and what a scam and rip off they are.
2 Updates & Rebuttals
Webdesigner
Amity,Oregon,
United States of America
Wish I had read this before buying from them....buyer beware!
#2Consumer Comment
Sat, January 05, 2013
I can attest to their lack of customer service focus...
Outrageous
los angeles,California,
United States of America
Thnx
#3Consumer Comment
Fri, April 27, 2012
Thanks for the headsup
