David
Springboro,#2Author of original report
Sat, January 14, 2006
I sent the preceding report with some additional information to the president of Tigerdirect.com, the 'customer service' representative I cited in the initial report, a VP at Tigerdirect, and, also Nadina Urdaneta, even though I did not necessarily expect help from Nadina. I got no response from TigerDirect employees whatsoever, although I know they received the mail. Nadina reponded personally to my email and personally obtained an invoice for me from TigerDirect and sent it to me via email. It was not even blank like the previous one! Nadina did not lie to me or promise anything that she did not deliver. She was prompt, professional and to-the-point. She did not even rebut the report here, although it was not even her problem, but Tigerdirect's! So it seems thus far that she is indeed concerned with handling customer issues, but I can't imagine one person can handle them all. I will be my submitting my rebates on the very last available day tomorrow morning, just in time! Hopefully it goes well. Everything looks to be in order. It is unconscionable to me that NOBODY at TigerDirect has taken any responsibility whatsoever to address a simple customer request (not even a complaint), then took no responsibility to respond to a complaint and then had no compunction to reply to an email to the president himself. SysteMax is the parent company of TigerDirect and they contract with many major companies to supply commercial computer equipment. I strongly urge all System Administrators and Company presidents around the world to re-evaluate their relationship with Systemax and TigerDirect. If they are willing to treat a reasonable customer using available lines of communication in such a way, what do you think they would be willing to do (or NOT do) for you? In what ways are they deceiving, cutting corners or compromising your relationship? I will follow up with final impressions and what happens to my rebates.
David
Springboro,#3Author of original report
Sat, January 14, 2006
I sent the preceding report with some additional information to the president of Tigerdirect.com, the 'customer service' representative I cited in the initial report, a VP at Tigerdirect, and, also Nadina Urdaneta, even though I did not necessarily expect help from Nadina. I got no response from TigerDirect employees whatsoever, although I know they received the mail. Nadina reponded personally to my email and personally obtained an invoice for me from TigerDirect and sent it to me via email. It was not even blank like the previous one! Nadina did not lie to me or promise anything that she did not deliver. She was prompt, professional and to-the-point. She did not even rebut the report here, although it was not even her problem, but Tigerdirect's! So it seems thus far that she is indeed concerned with handling customer issues, but I can't imagine one person can handle them all. I will be my submitting my rebates on the very last available day tomorrow morning, just in time! Hopefully it goes well. Everything looks to be in order. It is unconscionable to me that NOBODY at TigerDirect has taken any responsibility whatsoever to address a simple customer request (not even a complaint), then took no responsibility to respond to a complaint and then had no compunction to reply to an email to the president himself. SysteMax is the parent company of TigerDirect and they contract with many major companies to supply commercial computer equipment. I strongly urge all System Administrators and Company presidents around the world to re-evaluate their relationship with Systemax and TigerDirect. If they are willing to treat a reasonable customer using available lines of communication in such a way, what do you think they would be willing to do (or NOT do) for you? In what ways are they deceiving, cutting corners or compromising your relationship? I will follow up with final impressions and what happens to my rebates.
David
Springboro,#4Author of original report
Sat, January 14, 2006
I sent the preceding report with some additional information to the president of Tigerdirect.com, the 'customer service' representative I cited in the initial report, a VP at Tigerdirect, and, also Nadina Urdaneta, even though I did not necessarily expect help from Nadina. I got no response from TigerDirect employees whatsoever, although I know they received the mail. Nadina reponded personally to my email and personally obtained an invoice for me from TigerDirect and sent it to me via email. It was not even blank like the previous one! Nadina did not lie to me or promise anything that she did not deliver. She was prompt, professional and to-the-point. She did not even rebut the report here, although it was not even her problem, but Tigerdirect's! So it seems thus far that she is indeed concerned with handling customer issues, but I can't imagine one person can handle them all. I will be my submitting my rebates on the very last available day tomorrow morning, just in time! Hopefully it goes well. Everything looks to be in order. It is unconscionable to me that NOBODY at TigerDirect has taken any responsibility whatsoever to address a simple customer request (not even a complaint), then took no responsibility to respond to a complaint and then had no compunction to reply to an email to the president himself. SysteMax is the parent company of TigerDirect and they contract with many major companies to supply commercial computer equipment. I strongly urge all System Administrators and Company presidents around the world to re-evaluate their relationship with Systemax and TigerDirect. If they are willing to treat a reasonable customer using available lines of communication in such a way, what do you think they would be willing to do (or NOT do) for you? In what ways are they deceiving, cutting corners or compromising your relationship? I will follow up with final impressions and what happens to my rebates.
David
Springboro,#5Author of original report
Sat, January 14, 2006
I sent the preceding report with some additional information to the president of Tigerdirect.com, the 'customer service' representative I cited in the initial report, a VP at Tigerdirect, and, also Nadina Urdaneta, even though I did not necessarily expect help from Nadina. I got no response from TigerDirect employees whatsoever, although I know they received the mail. Nadina reponded personally to my email and personally obtained an invoice for me from TigerDirect and sent it to me via email. It was not even blank like the previous one! Nadina did not lie to me or promise anything that she did not deliver. She was prompt, professional and to-the-point. She did not even rebut the report here, although it was not even her problem, but Tigerdirect's! So it seems thus far that she is indeed concerned with handling customer issues, but I can't imagine one person can handle them all. I will be my submitting my rebates on the very last available day tomorrow morning, just in time! Hopefully it goes well. Everything looks to be in order. It is unconscionable to me that NOBODY at TigerDirect has taken any responsibility whatsoever to address a simple customer request (not even a complaint), then took no responsibility to respond to a complaint and then had no compunction to reply to an email to the president himself. SysteMax is the parent company of TigerDirect and they contract with many major companies to supply commercial computer equipment. I strongly urge all System Administrators and Company presidents around the world to re-evaluate their relationship with Systemax and TigerDirect. If they are willing to treat a reasonable customer using available lines of communication in such a way, what do you think they would be willing to do (or NOT do) for you? In what ways are they deceiving, cutting corners or compromising your relationship? I will follow up with final impressions and what happens to my rebates.