Kansasworkers
Louisburg,#2Consumer Comment
Sat, February 04, 2012
A person can move anywhere they please, but he reported change of address,
and talked with the company to update his information to new address, they falsely,
stated still coverage area, when he had none. The company gave him a new Sim card,
to see if that caused the problem, as he stated nothing. Contract shows they have to
provide a service. This woman has no clue what she is talking about, people move
often especially military families. Contact the FCC, if you haven't, I did, when they
didn't credit my account for monies they cashed on my card. They have a responsibility
to the consumer as well.
rmnt
United States of America#3Consumer Suggestion
Wed, January 11, 2012
If you feel T-Mobile somehow has not honored its contract, you can file with your state's Attorney General to assist you. You should also file a complaint with the FCC (www.fcc.gov).
However, if you choose to fight T-Mobile, I can tell you they fight dirty. You are in store for series of harassing phone calls, misleading information to outright lies about the status of your account, and "supervisors" who seem to have no more authority then the original service clerk who yell and berate you.
If you don't feel T-Mobile forced you to move outside of their service area, why not try switching to another company? Credo Mobile will buy off your contract with T-Mobile up to $350. (Truth in advertising, I am a Credo customer for this reason, although I've only been with them for 4 months, so I can't gauge their service in the long run).
If you do choose to fight T-Mobile, see if there is a clause in your contract about access to service. When I had ATT and traveled in Canada they refunded months where I didn't have access to service.
I would also record every interaction you have with T-Mobile including names and topics discussed. Record the calls if possible. You do need to notify them that you will record the calls, but they will hang up on you if you tell them over the phone, so mail them a certified letter to T-Mobile Customer Relations, PO Box 37380, Albuquerque, NM 87176-7380. Remember you legally just need to notify them, you do not need their consent to record.
Good luck, you'll need it.
Ashley
springfield,#4Consumer Comment
Thu, November 03, 2011
So you sign up for cell phone service and it works just fine. Then you move and it doesn't work in the new apartment and they are ripping you off somehow? Did T-mobile make you move somewhere that your service would be poor? I don't see why they should let you out of the contract, its not their fault you moved somewhere your phone won't work properly. Also, just because your friends have service on other carriers doesn't mean you will. They are using different cell towers to connect on different networks. Do you have any friends wth t-mobile that can use a phone in your apartment? Also, it can be costly to do what you are asking. if you are the only customer in the area with a problem, it would be expensive to have someone spend a lot of time checking signal in the area. Could it perhaps just be the phone you are using? I know I had signal troubles on an old flip phone, and when I upgraded the problems went away.