- Report: #89536
Complaint Review: TMobile - Miami Florida
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TMobile
Belleview Washington Miami, Florida, U.S.A.
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TMobile has deceptive billing practices! Snakes! Rip-off! Miami Florida
This company is hard-nosed, has deceptive marketing practices as evidenced by their description of their plans on their web-site. Information about what they will charge you for (incoming calls, calls made to your voice-mail box - both for messages left by callers and also when you call in to review messages, outgoing calls) is buried all the way down at the bottom of the page with an innocuous link "important information". When you click on the link, it uses "pop-up" technology and if you have pop-up ad blocker in use, nothing will display. Not a mistake, but a deliberate deceptive practice.
Also, if they make a mistake with inputing the calling plan you select, it is your loss, as they will refuse to correct their mistake, refuse to make accomodations, refuse to compromise, refuse to do what is "right", and if you have a billing dispute with them, they will close down your account, and charge a $200 termination fee even if you are a month or two away from the end of the 1 year contract, when they really should only charge $19.99/mo until the end of the contract.
No room for talking with these snakes, their policy is to send disputes in for collection within 30 days (they must reply to complaints made on-line with the FCC within 45 days). Getting it into a collection agency removes them from the obligation to further discuss any errors they have made, deceptive practices they have used, just "we don't give a d**n, the contract says this, and we don't have to be held accountable for any mistakes we made, we just want as much money as we can screw you out of, and the heck with you. "Stand and deliver" tactics.
Thierry
miami, Florida
U.S.A.
Also, if they make a mistake with inputing the calling plan you select, it is your loss, as they will refuse to correct their mistake, refuse to make accomodations, refuse to compromise, refuse to do what is "right", and if you have a billing dispute with them, they will close down your account, and charge a $200 termination fee even if you are a month or two away from the end of the 1 year contract, when they really should only charge $19.99/mo until the end of the contract.
No room for talking with these snakes, their policy is to send disputes in for collection within 30 days (they must reply to complaints made on-line with the FCC within 45 days). Getting it into a collection agency removes them from the obligation to further discuss any errors they have made, deceptive practices they have used, just "we don't give a d**n, the contract says this, and we don't have to be held accountable for any mistakes we made, we just want as much money as we can screw you out of, and the heck with you. "Stand and deliver" tactics.
Thierry
miami, Florida
U.S.A.
1 Updates & Rebuttals
David
Tempe,Arizona,
U.S.A.
Yup, it's a company with attitude! Some advise
#2Consumer Comment
Tue, May 04, 2004
Couldn't agree with Karen more on this one. They are an arrogant, incompetent company who presumably believe that with such a large population they can keep pissing people off for eternity and still make a profit. I have never really got into hot water with them, but they have never failed to irritate me with the mess-ups caused by their own ineffectual internal systems followed by a bout of holier-than-thou attitude from their customer service reps (now there's an oxymoron!) over the phone. At the moment I enjoy a phone without a contract, and I'm suffering silently. However, as soon as the cell wears out, you're history, guys! I would most happily encourage anyone reading this self-therapy of mine to think hard about whether you would like to sign a contract with such a business. On a word of advice, I never bother calling the imbeciles up these days. Instead I visit their own store in the local mall. There I pick on some hapless rep and insist that s/he deal with the phone gods of T-Mobile on my behalf. I'm not usually too heartless to the poor rep themselves, but I remain insistent that they do it. It is usually amusing to see that even they themselves receive the same crappy treatment as us mere untermenschen. If T-Mobile fails to deliver within a reasonable period of time, I again return to the same store and same rep to push again. Believe me, even with the gas and suffering the dubious thrills of the mall, this is a much more effective system for resolving your issues with this IQ0 company.
