- Report: #100368
Complaint Review: Town & Country Auto Transport - Wilton Manors Florida
-
Author Not Confirmed
Why?
Town & Country Auto Transport
800 W. Oakland Park Blvd #303 Wilton Manors, 33311 Florida, U.S.A.
Phone:
954-335-2467
Web:
N/A
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Business Rating:
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Royce Enterprises, Inc. Fraudulent Charges - Credit Card Slamming Wilton Manors Florida
Town & Country Auto Transport is a company you should NEVER DO BUSINESS WITH. These people are nothing but liars and thieves. They are currently under investigation by American Express and the Ft. Lauderdale police for their illegal and criminal activities.
When you contact T & C, if you try to set up a move, they will ask for your credit card information. DO NOT GIVE THEM THIS INFORMATION. If you should change your mind, they *WILL CHARGE YOUR CREDIT CARD*. They claim that by contacting them, you are initiating a move and that if you cancel they have a right to charge you a $200 non-refundable deposit.
This is outright fraud. They can not produce anything that you signed nor can they produce anything that you said that you agreed to any charges. These slime-bags claim that by posting the following on their website they are entitled to do this:
"If there has been a change in plans so what should I do?
Changes are not a problem. Dates and addresses can be changed just by giving us a call. There will usually be no charge for an address change if it is in the same city or adjacent town. Dates can be changed at no cost for up to 30 days after the original reservation date so long as the change is made in advance of the driver coming to pick up your vehicle.
In the event of a cancellation, we will return your deposit except for $200 non-refundable if the cancellation is made after a driver has been booked. All this and more information is listed on your Shipping Order and Terms and Conditions."
They claim that they can charge you a non-refundable deposit based on the above language. From a legal standpoing, there are several problems with this:
A) This language is buried in their website.
B) If they are unable to produce any evidence that you
signed or agreed to anything, any charges are illegal.
C) A website posting is not a contract of any kind, shape
or form.
If you call and complain they will claim that "you initiatedthe move and gave them your information, so therefore they have a right to charge you a non-refundable deposit." Again, THIS IS ILLEGAL WITHOUT A SIGNED CONTRACT!!!!!!!!!!!!!!!!!!!
All PUBLICLY AVAILABLE INFORMATION FOR THESE PEOPLE IS AVAILABLE AT THE FLORIDA DEPARTMENT OF CORPORATIONS WITH THIS LINK:
http://ccfcorp.dos.state.fl.us/scripts/cordet.exe?a1=DETFIL&n1=P03000129271&n2=NAMFWD&n3=0000&n4=N&r1=&r2=&r3=&r4=ROYCEENTERPRISES&r5=
The owners/officers of this company are:
SCHIMENSKY, WILLIAM - President
2719 SW 39TH TERRACE
CAPE CORAL FL 33914
DOS SANTOS, SOFIA S - Vice President
2719 SW 39TH TERRACE
CAPE CORAL FL 33914
DOS SANTOS, ADEMIR - Vice President
2719 SW 39TH TERRACE
CAPE CORAL FL 33914
MORDECHAY, NIR - Unknown relationship
800 WEST OAKLAND PARK BLVD.
WILTON MANORS FL 33311
Schimensky's HOME phone number can be found by searching
on their names (above) using www.switchboard.com.
If you have been ripped off by these thieves, contact the
Ft. Lauderdale police and file a criminal complaint. You
should also immediately contact your credit card company
and put the charges in dispute. You can contact the
Ft. Lauderdale police and see if you can get the reports
filed against this company for their illegal activity. Be
sure to turn in this information with your dispute information to the credit card company.
If the credit card companies get enough complaints, they
will also revoke any merchant accounts they have. These
people should be put out of business, pure, plain and simple. Further, they misrepresent the fact that they provide their own trucks. On their website, they make this representation. In a page elsewhere on the site, they then claim that they use contract carriers. The bottom line is, you don't know WHO has your car and you sure as hell won't find out from them.
Eventually, enough complaints will be filed that they
will be forced to shut down or will be forced out of
business by the state. You can also contact their
Florida Attorney General's office at the following:
http://myfloridalegal.com/contact
You should file a complaint against this company if you
are a victim of their actions. To do so, go to this link:
http://www.800helpfla.com/~cs/ccform.html
The Better Business Bureau report has an incomplete file
on these thiefs because they have refused to respond to
any requests for information.
Pissed off customer
Des Moines, Idaho
U.S.A.
When you contact T & C, if you try to set up a move, they will ask for your credit card information. DO NOT GIVE THEM THIS INFORMATION. If you should change your mind, they *WILL CHARGE YOUR CREDIT CARD*. They claim that by contacting them, you are initiating a move and that if you cancel they have a right to charge you a $200 non-refundable deposit.
This is outright fraud. They can not produce anything that you signed nor can they produce anything that you said that you agreed to any charges. These slime-bags claim that by posting the following on their website they are entitled to do this:
"If there has been a change in plans so what should I do?
Changes are not a problem. Dates and addresses can be changed just by giving us a call. There will usually be no charge for an address change if it is in the same city or adjacent town. Dates can be changed at no cost for up to 30 days after the original reservation date so long as the change is made in advance of the driver coming to pick up your vehicle.
In the event of a cancellation, we will return your deposit except for $200 non-refundable if the cancellation is made after a driver has been booked. All this and more information is listed on your Shipping Order and Terms and Conditions."
They claim that they can charge you a non-refundable deposit based on the above language. From a legal standpoing, there are several problems with this:
A) This language is buried in their website.
B) If they are unable to produce any evidence that you
signed or agreed to anything, any charges are illegal.
C) A website posting is not a contract of any kind, shape
or form.
If you call and complain they will claim that "you initiatedthe move and gave them your information, so therefore they have a right to charge you a non-refundable deposit." Again, THIS IS ILLEGAL WITHOUT A SIGNED CONTRACT!!!!!!!!!!!!!!!!!!!
All PUBLICLY AVAILABLE INFORMATION FOR THESE PEOPLE IS AVAILABLE AT THE FLORIDA DEPARTMENT OF CORPORATIONS WITH THIS LINK:
http://ccfcorp.dos.state.fl.us/scripts/cordet.exe?a1=DETFIL&n1=P03000129271&n2=NAMFWD&n3=0000&n4=N&r1=&r2=&r3=&r4=ROYCEENTERPRISES&r5=
The owners/officers of this company are:
SCHIMENSKY, WILLIAM - President
2719 SW 39TH TERRACE
CAPE CORAL FL 33914
DOS SANTOS, SOFIA S - Vice President
2719 SW 39TH TERRACE
CAPE CORAL FL 33914
DOS SANTOS, ADEMIR - Vice President
2719 SW 39TH TERRACE
CAPE CORAL FL 33914
MORDECHAY, NIR - Unknown relationship
800 WEST OAKLAND PARK BLVD.
WILTON MANORS FL 33311
Schimensky's HOME phone number can be found by searching
on their names (above) using www.switchboard.com.
If you have been ripped off by these thieves, contact the
Ft. Lauderdale police and file a criminal complaint. You
should also immediately contact your credit card company
and put the charges in dispute. You can contact the
Ft. Lauderdale police and see if you can get the reports
filed against this company for their illegal activity. Be
sure to turn in this information with your dispute information to the credit card company.
If the credit card companies get enough complaints, they
will also revoke any merchant accounts they have. These
people should be put out of business, pure, plain and simple. Further, they misrepresent the fact that they provide their own trucks. On their website, they make this representation. In a page elsewhere on the site, they then claim that they use contract carriers. The bottom line is, you don't know WHO has your car and you sure as hell won't find out from them.
Eventually, enough complaints will be filed that they
will be forced to shut down or will be forced out of
business by the state. You can also contact their
Florida Attorney General's office at the following:
http://myfloridalegal.com/contact
You should file a complaint against this company if you
are a victim of their actions. To do so, go to this link:
http://www.800helpfla.com/~cs/ccform.html
The Better Business Bureau report has an incomplete file
on these thiefs because they have refused to respond to
any requests for information.
Pissed off customer
Des Moines, Idaho
U.S.A.
2 Updates & Rebuttals
William
Wilton Manors,Florida,
U.S.A.
Response to Anonymous Author
#2REBUTTAL Owner of company
Wed, July 28, 2004
As the owner of Town and Country Auto Transport It is obvious why I must answer to the allegations made by the anonymous author. Although it is difficult to give specific details on this specific case due to the author will not reveal his/her identity I will explain our process. When a consumer is looking to move a vehicle they use the internet to search for companies. A consumer comes to our website and reads the information which is very clear and detailed and explains the entire process from beginning to end. The consumers then submits their information to us via our online quote form. When we recieve this information we reply to the consumer with (2) emails. The first email explains the entire process to them and explains how the vehicle will be transported. The second email again explains the process and supplies the consumer with the quote based on the information they supplied. Once the emails have been sent, the consumer will be contacted by one of our transportation coordinators in order to answer any further questions the consumer might have. Now up to this point we DO NOT ask for specific addresses and we definately DO NOT ask for credit card information. If the customer decides they do want to reserve space on a truck and want Town and Country to work on their behalf this is the time that we do require the customer to give us the specific points of pick up and drop off, and yes at this time and only at this time do we request that they provide the form of payment they wish to use for our brokerage fees. During the reservation process we clearly explain that their credit card will be charged the fee (usually $200.00 which may vary depending the the type of transport). Once we have obtained the required information needed to move their vehicle then it is turned over to the disptach department who are responsible for assigning the vehicle to a specific carrier. The dispatch department faxes the customer the authorization form needed to ensure that once the vehicle is assigned and the truck shows up at the point of pick up there will be a car there to pick up. To make it easier to understand I would compare it to making a reservation for a hotel room. Our responsibilty is to obtain a qualified carrier, qualified meaning that the carrier as authority from the Department of Transportation to transport vehicles, that the carrier has the appropriate insurance, that the carrier does not have excess accidents and damage claims and that the carrier has a good track record with us and other companies in picking up and delivering vehicles on time. Once all of these requirements have been met is the only time we will assign a car. Approximately 85 % of the companies customers contact will be brokers due to the simple fact that most carriers do not advertise since they get most of their work from brokers, it simply would not be cost effective for them. Another reason is that if the consumer did get in touch with just one specific carrier most would not know what is required by the Department of Transportation. Another reason that most consumers utilize our services is because of the following; imagine if you made a reservation directly with one specific carrier (who normally only has 1 maybe 2 trucks) and for what ever reason at the last minute he cancels due to mechanical reasons, you would have to start you search all over again thus delaying your transport significantly. With a broker if 1 carrier cancels we have other carriers at the ready to step in and transport your car. In response to the anonymous authors claim about Town and Country making false claims about owning our own equiptment. I do applaud his research on the company however had he checked with the Department of Highway Safety and Motor vehicles he would have found that YES we do infact own a 8 car carrier and a 7 car carrier. He would have also found that we have carriers that are under EXCLUSIVE contract with Town and Country Auto Transport that can only transport vehicles for Town and Country Auto Transport. As far as poor reviews, of course I wish that this was a perfect world and that Town and Country had no such reviews however the reality is like in any business, we strive to move our clients cars as quickly and safely as possible however it is impossible to satisfy every single customer 100 %. Town and Country transports approximately 20-30 cars per day. Since the beginning of this year we have arranged transportation for over 5000 cars and out of these 5000 + cars we have generated approximately 10 poor reviews. I wish to have generated none of those reviews but considering the volume it is not uncommon. In reponse to my personal information and those of the other officers of the company. I have nothing to hide this is why I post a physical bussiness and home address for everyone to access. I know I run an honest business and that is why I dont not hide behind PO Boxes and Coporate Names like almost all other companies do. In response to the allegations of being under investigation by any law enforecement agency, I no of no current, pasr or future investigations into any criminal acts. The simple fact is that we follow the DOT, Florida State and all other applicable laws. Aside from the laws that govern this industry the most important reason that we do not enage in or condone such activity is for moral reasons. I am saddend that this customer has had such a poor experience with Town and Country Auto Transport and if they would reveal themselves I could find out the reasons behind such allegations. I do applaud websites such as this one that informs consumers on possible companies that might take advantage of consumers and I definately applaud them for allowing the company to respond. It is important for the consumer to know all the facts behind the allegations and the company that they might do business with.
Xqet
Des Moines,Iowa,
U.S.A.
Also known as....
#3Author of original report
Sat, July 24, 2004
The parent company for Town & Country is Royce Enterprises, Inc. They are doing business as "Town & Country Auto Transport" in Ft. Lauderdale. Their website address is www.move-auto.com.
