- Report: #354563
Complaint Review: ToysrUs - Chandler Arizona
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ToysrUs
840, N 54th Street Chandler, 85226 Arizona, U.S.A.
Phone:
480-7057444
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Toys"R"us Beware: Ridiculous return policy/ poor sales record management system Chandler Arizona
I just lost $270 ($250+tax) due to the stupid return policy and poor sales' record management system. Bought a Nintento Wii system from Toy"R"us and it broke within a month with a message "system files corrupt"
Took it back to the store for return and they asked for my credit card to look up transaction as I did not have a receipt. I happened to have replaced my CC in those 3 weeks as my previous one got expired. For safety I asked my CC company to change the last 4 digits for the replacement card.
Toys"R"us folks were not able to retrive my receipt even though I showed them my new CC, the card number and exp date for the actual CC used; my driver's license, my home address and telephone number, the actual Wii system I bought from them!!
They say they are able to trace that I bought a Wii system on the day I claim I bought it but cannot confirm the serial #. So they cannot take it back. I feel this is absolute rubbish and only a way to avoid the return.
As of now I am stuck with system that does not work. Only way out is to work with Nintento for repair and live with the refurbished system hoping whatever they fix is permanent.
My advice to all is to avoid Toyr"R"us as much as possible, unless you have the time/energy/space to save your receipts for ages and/or be ok to be stuck with defective merchadize and work with the actual manufacturer for fixing it.
NCAK
Chandler, Arizona
U.S.A.
Took it back to the store for return and they asked for my credit card to look up transaction as I did not have a receipt. I happened to have replaced my CC in those 3 weeks as my previous one got expired. For safety I asked my CC company to change the last 4 digits for the replacement card.
Toys"R"us folks were not able to retrive my receipt even though I showed them my new CC, the card number and exp date for the actual CC used; my driver's license, my home address and telephone number, the actual Wii system I bought from them!!
They say they are able to trace that I bought a Wii system on the day I claim I bought it but cannot confirm the serial #. So they cannot take it back. I feel this is absolute rubbish and only a way to avoid the return.
As of now I am stuck with system that does not work. Only way out is to work with Nintento for repair and live with the refurbished system hoping whatever they fix is permanent.
My advice to all is to avoid Toyr"R"us as much as possible, unless you have the time/energy/space to save your receipts for ages and/or be ok to be stuck with defective merchadize and work with the actual manufacturer for fixing it.
NCAK
Chandler, Arizona
U.S.A.
2 Updates & Rebuttals
Robert
Irvine,California,
U.S.A.
Sorry But...
#2Consumer Comment
Wed, July 23, 2008
There does not appear to be any RipOff here... I like how you complain about their "poor sales' record management system", yet you are the one who can't even keep a receipt for 3 weeks on a $249+Tax purchase. As to the credit card you don't mention any dates, but from what you have mentioned it does seem like there is more to this story. So just a couple of questions. What date did you make the purchase? What date did you attempt to return it?
Noir
City,Michigan,
U.S.A.
Anyone who doesn't save their receipts
#3Consumer Suggestion
Wed, July 23, 2008
Anyone who doesn't save their receipts in today's retail environment is just asking for trouble. It doesn't take a lot of "time, energy, space." It doesn't have to be fancy; a simple shoe box in the corner of your closet will suffice. Hopefully you won't need to use it often, but it will put receipts at your hands when necessary. Try returning something to any of the larger retail stores without a receipt and you'll get nowhere. I'm surprised ToysRUs would even consider your claim without a receipt. You're angry at the wrong entity.....
