- Report: #1168738
Complaint Review: transform computer repair - Cheshire Connecticut
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Author Not Confirmed
Why?
transform computer repair
124 South Main St. Cheshire, 06410 Connecticut, USA
Phone:
(203) 649-5144
Web:
www.transformrepair.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
transform computer repair they offer free diagnostic which they do t do. they took my money but when I got home I saw that they just installed a ftrr antivirus, but made zero repairs! This scam cost me 100.06 bucks. Cheshire Connecticut
This place has a list of great reviews, which allowed me to trust them even though what they were saying didn't make sense and their attitudes seemed vergy disintereste8d, which was the opposite of what their reviews said.
They didn't diagnose, they didn't fix the issue I was having, they lied to me and when I got home I realized, they never fixed my computer. They just ran a cheap free antivirus, reinstaled a hand full of unrelated programs, some of which were uninstalled because they were problematic in the first place.
They never got permission to do this
And....
I still have no internet connection.
This ripoff cost me $100.06. I called them later, not identifying myself and they offered me the same scam for $85.00 .
Now they want to wipe my hard drive, because they are too lazy or don't know how to go into the files and do the actual repair work.
4 Updates & Rebuttals
Transform
Cheshire,Connecticut,
USA
Glad this has been resolved
#2REBUTTAL Owner of company
Thu, October 22, 2015
I hope this issue has been fully resolved, and I am happy that you have come back as a return customer more than once after this report. I strongly disagree with the characterisation of our company in your report, as do our thousands of happy customers. I understand that this report was filed in a moment of frustration for you, before you contacted us to remedy any issues you had, and how frustrating it can be in general for your technology not to be functioning as you expect. I hope now that time has passed you will look back on your experience as a positive one despite your concerns voiced in your report, and that you will reconsider your opinion of our company.
Thank you and I hope your laptop is working well!
- Ben
ripcord
Southington,Connecticut,
Internet Connection After Much Troubleshooting
#3Author of original report
Thu, August 28, 2014
Transform Computer Repair did offer to give me a full refund. However, after several hours of troubleshooting at home, I was able to eventually connect to the internet.
Because this was my main concern, I did not opt for the refund they offered.
My computer is still buggy though, and there are new issues since their repair.
After dealing with them, I researched and learned that the services they recommended to me are considered typical of rip offs common in the industry umoung hack repair shops.
So in summery, I let them have their money, but I didn't pick up my computer ready to use or fully fixed, even though the repair issues were not complex.
When I stated to them the same as basicly what I wrote in the above pharagraphs, they all but admitted to me that that was the case, but intamated that the other local repair places were even worse, and basicly saying "good luck" trying to get quality repair work.
I would say a kid in your local high school could probably do better work and give you better service.
ripcord
Southington,Connecticut,
Connectivity After Hours Of Troubleshooting
#4Author of original report
Sun, August 10, 2014
Transform Computer Repair did offer to give me a full refund. However, after several hours of troubleshooting at home, I was able to eventually connect to the internet. Because this was my main concern, I did not opt for the refund they offered. My computer is still buggy though, and there are new issues since their repair. After dealing with them, I researched and learned that the services they recommended to me are considered typical of rip offs common in the industry among hack repair shops. A common one being the full wipe of your hard drive for minor issues because tech is either too lazy or incompetent to fix. Which is rarely ever necessary, then reloading your hard drive with copies of soft wear you don't own. So in summery, I let them have their money, but I didn't pick up my computer ready to use or fully fixed, even though the repair issues were not complex. When I stated to them the same as basicly what I wrote in the above pharagraphs, they all but admitted to me that that was the case, but intimated that the other local repair places were even worse, and basically saying "good luck" trying to get quality repair work. I would say a kid in your local high school could probably do better work and give you better service.
Michelle
Southington,Connecticut,
Sorry about typos, I submitted report by phone....no computer.
#5Author of original report
Sun, August 10, 2014
My apologies to those trying to read my post about the scam artists at Transform computer repair in Cheshire, CT. Once I get my computer fixed, I'll correct the typoed infomation and post more details about how they ripped me off.
