I paid with my debit card and ordered this product back in June, 2018.
I was sent an email saying that there were issues with the manufacturer and that my order was delayed.
Emailed them a couple months later and was told the same thing and that my order would ship in the next few weeks. I emailed back and asked for a refund. No response.
I went to their website and sent another email through their contact information multiple times with no response.