- Report: #1130320
Complaint Review: Trident Society - Plantation/Rancho Mirage, San Pedro, San Diego California
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Author Not Confirmed
Why?
Trident Society
1250 S. Pine Island Road, Suite 5000 Plantation/Rancho Mirage, San Pedro, San Diego, 33324/9227 California, USA
Phone:
760-837-9309
Web:
www.trident.com
Categories:
Business Rating:
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Trident Society Neptune Society-Eric Martin, Sal Capabianco Trident Society ripped me off for $1800 Plantation/Rancho Mirage, San Pedro, San Diego California Nationwide
In December I contacted the Trident Society to get information about their pre-need cremation plan. I had sold my cemetary plot and wanted to use the money for this purpose, so I wouldn't have to burden my family later.
On Dec. 18, a sales person came to my home and talked me into signing up then, because she said prices were going up in Jan. She also said I needed the Relocation and Protection plan, even though I told her I never go anywhere.
I usually never sign anything without researching it and reading everything, but she was very persuasive and I thought I was dealing with a reputable company. Also, I was told I couldn't write a check, that they would debit my account and I could put the balance on my credit card. I told her I didn't feel comfortable with this, but was asssured it would be fine.
A couple of days later I checked my account on line and discovered they had debited my account for $2297.93 instead of $1700. I was very upset as I had checks to cover and bills to pay and didn't have any extra money. I called the office several times before the money was finally returned to my account. I called the salesperson about cancelling the contract, but she was very apologetic and said that the company would make it up to me with a nice gift card.
They also sent the Urn package two weeks before they sent the letter telling me to expect it, and I didn't appreciate that. I also called the office and my sales person again about cancelling the Relocation plan, but was talked out of it. I am not usually a gullible person, but I put my trust in the wrong people.
Finally on Feb. 10, I still had not received the gift card and had a really bad feeling about this company, so I sent the cancelletion forms with a letter explaining why I was cancelling even though it was past the 30 day limit. I told them I wanted a full refund or I would take legal action.
A couple of days later, Erick Martin, from the San Pedro office called and said he had received my letter and that I would receive a refund as soon as I returned the Urn package. He said he had already started the paperwork. He never said I would only receive a partial refund, so I sent the Urn back and even the gift card (which I had just received that day).
When I checked my account and saw that only $511 had been deposited I called them again and was told that since it was past the 30 days, I wouldn't receive a full refund. I told him he should have told me that and he said he did, which is a lie. Who is going to return merchandise and a gift card and cancel a contract, and just say "you can keep $1800 of my money, even though I have nothing now.
This has been a nightmare for me. I am a Sr. living mostly on Social Security, and that money was all I had to take care of my final arrangements. I have filed a complaint with the Better Business Bureau, and am waiting for a response before filing court papers for small claims. I have spoken to a lawyer but can't afford to have him represent me. I have been so upset that I'm not sleeping and am very depressed.
I read some of the other claims that have been filed, so I guess I'm not alone. I just can't believe that this company is still in business and getting away with treating people like this.
1 Updates & Rebuttals
anonymous
Upland,California,
Issue with company resolved
#2Author of original report
Fri, March 14, 2014
I was contacted this morning by Trident's corporate office after they received my complaint from the BBB. I spoke with James Sepulveda and he was very apologetic for all the problems I've had with the company and told me I would be issued a full refund. He was very nice and helped restore my faith in mankind. I'm guessing some heads are going roll here in the local office because of the way I was treated. I hope so because they aren't representing the company very well. Anyway, this has been a very stressful time for me and I am so relieved it is all over. I doubt I will ever sign up for another prepaid funeral plan again, even though it seemed like a good idea at the time. Again, I want to thank Trident and Mr. Sepulveda for doing the right thing and taking care of this issue for me.
